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Added 12 mins ago
S
General Manager
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
We are hiring a hands-on General Manager to lead Snaplii's day-to-day operations and serve as the senior on-site leader of our Canadian office. You will manage functional leaders, resolve…
Added 42 mins ago
AH
Talent Acquisition Specialist (Bilingual) | Spécialiste en acquisition de talents – Bilingue
A Hiring Company
Toronto, ON · Scarborough, ON
- Full-time
🚀 Talent Acquisition Specialist – Seasonal Recruitment
Added 42 mins ago
VP, Human Resources, Market Area North and Central America
Metso
Montreal, QC
…success and shaping Metso's future workforce through leadership, talent, workforce planning, organizational effectiveness, and employee experience. You will report to the President, Market…
Added 1 hour ago
HO
Snr Talent Acquisition Business Partner
Humans of HR
Vancouver, BC
- Full-time
We are conducting a confidential search for an accomplished and driven Senior Talent Acquisition business partner in Vancouver. This role will be instrumental in identifying, engaging, and…
Added 1 hour ago
CS
Winnipeg - Full-time Janitor (Warehouse General Labourer)
CONA Services
Winnipeg, MB
- Full-time
…verification and driver's abstract review. Please advise the Talent Acquisition team if you have any questions or concerns once you are contacted for further…
Added 1 hour ago
CS
Winnipeg - Full-time Janitor (Warehouse General Labourer)
CONA Services
Winnipeg, MB
- Full-time
…verification and driver's abstract review. Please advise the Talent Acquisition team if you have any questions or concerns once you are contacted for further…
Added 2 hours ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Mississauga, ON
- $75,000 to $84,000 CAD / year
- Full-time
MSC Canada’s Commitment to a fair talent acquisition process:
Added 2 hours ago
GO
Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
The Department of Families is looking for a qualified Social Services Program Manager in The Pas, MB.
Added 2 hours ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
…operational excellence, managing team schedules, and supporting talent acquisition efforts by sourcing Locum DVMs and RVTs as needed. You'll provide onboarding and coaching to new team…
Added 2 hours ago
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Transfer Pricing - Financial Transactions, Manager
Pwc Canada
Toronto, ON
- Full-time
…pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards…
Added 3 hours ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
Added 3 hours ago
FC
Health and Safety Coordinator
FCC Construcción
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
We appreciate your interest; however, only qualified candidates will be contacted by our Talent Acquisition Team. We do not accept unsolicited agency resumes.
Added 3 hours ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
…pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards…
Added 3 hours ago
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Richmond, BC
- Full-time
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Digital Assurance & Transparency Senior Associate
Pwc Canada
Vancouver, BC
- Full-time
…pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards…
Added 4 hours ago
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Responsable de projets - Expériences Fever Originals
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Montreal, QC
- Full-time
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Vancouver, BC
- Full-time
Make an impact with our Executive Search & Recruitment team as a Manager. As a trusted advisor, you will partner with clients to identify, attract and assess executive, senior leadership…
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Tenant Services Coordinator *REPOST*
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Churchill, MB
Reporting to a Program Manager, the Tenant Services Coordinator (TSC) provides support and services to tenants to achieve and sustain successful tenancies within an assigned portfolio of…
Added 4 hours ago
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Bilingual HR Advisor
ALS
Winnipeg, MB · Sudbury, ON · Thunder Bay, ON · CAN - ON - Sudbury
- Full-time
Support full-cycle recruitment activities for the assigned client group, in collaboration with Talent Acquisition and hiring managers;
Added 4 hours ago
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Staff Information Security Engineer - Threat Detection & Response
Visier
Remote, Canada
- Full-time
- Remote
…additional compensation such as commission or bonus plans. Your Talent Acquisition partner will walk through the details if you interview for the…
Added 4 hours ago
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Privacy and AI Program Manager
Visier
Remote, Canada
- Full-time
- Remote
…additional compensation such as commission or bonus plans. Your Talent Acquisition partner will walk through the details if you interview for the…
Added 4 hours ago
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Director of Enterprise Sales (New Business)
Loopio Inc.
Remote, Canada
- $288,000 to $324,000 CAD / year
- Full-time
- Remote
Build Your A-Team: Partner with our Talent Experience team to design and execute a rigorous interview process to attract and hire seasoned enterprise sales talent and high-potential future…
Added 5 hours ago
AC
Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva Canada
Toronto, ON
- Full-time
…the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be…
Added 5 hours ago
LF
Human Ressources Advisor - 15 Month Contract
Leclerc Foods
Brockville, ON
- Full-time
Contribute to initiatives that support employee retention and talent development.
Added 5 hours ago
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AVP IT Delivery
Aviva Canada
Markham, ON
- Full-time
…the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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