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Added 1 min ago
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Sales Engineer - Upstream
Yokogawa
NB · Chiasson Office, NB
- Full-time
…proposal/estimation making, the selling of which requires a technical background equivalent to a baccalaureate degree in…
Added 1 min ago
TH
Sr Application Specialist
The Hospital for Sick Children
Toronto, ON
- Full-time
Added 1 min ago
GD
Specialist, Trainer Operator
General Dynamics Land Systems–Canada
London, ON
- Full-time
Specialist, Trainer Operator Chassis & Weapon
Added 32 mins ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 32 mins ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Professional Standards and Training Specialist to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what…
Added 32 mins ago
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Director / Partner - Business Tax
Gravita
London, ON · Bristol-London, ON
- Full-time
You will combine technical expertise with commercial acumen, helping to develop client relationships, drive business development activity, lead complex advisory projects and work with a…
Added 32 mins ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Toronto, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
AH
Health Information Management Professional I
Alberta Health Services
AB · Edmonton, AB
- Temporary
…with strong organizational, time management, analytical, and technical skills to effectively handle demands of workload and deadlines, working effectively under pressure and showing good…
Added 1 hour ago
AL
Procedure Specialist – Electrophysiology (Victoria, British Columbia)
Abbott Laboratories
Vancouver, BC
- Full-time
The EP Procedure Specialist is primarily responsible for assisting customers with clinical support, in-servicing, and maintenance of Abbott products for Abbott Electrophysiology (EP)…
Added 2 hours ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Winnipeg, MB
- Full-time
…motor truck and trailer equipment. This position demands a specialist in the field that will perform duties with little or no supervision and in a timely and efficient manner. Other…
Added 2 hours ago
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Licensed Diesel Truck Technician Mechanic I
Penske
Boucherville, QC
- Full-time
…motor truck and trailer equipment. This position demands a specialist in the field that will perform duties with little or no supervision and in a timely and efficient manner. Other…
Added 2 hours ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Saskatoon, SK
- Full-time
…motor truck and trailer equipment. This position demands a specialist in the field that will perform duties with little or no supervision and in a timely and efficient manner. Other…
Added 2 hours ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Oshawa, ON
- Full-time
…motor truck and trailer equipment. This position demands a specialist in the field that will perform duties with little or no supervision and in a timely and efficient manner. Other…
Added 2 hours ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Edmonton, AB
- Full-time
…motor truck and trailer equipment. This position demands a specialist in the field that will perform duties with little or no supervision and in a timely and efficient manner. Other…
Added 4 hours ago
SC
Asset TD
Stellar Creative Lab
Vancouver, BC
- Full-time
An Asset Technical Director in animation and visual effects is a technical specialist who supports modeling, rigging, grooming, texturing, and look development departments by building…
Added 4 hours ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
As a Senior Specialist, Enterprise Security, you will be at the forefront of the organization's identity security strategy, helping protect critical systems through advanced CyberArk…
Added 5 hours ago
F
IT Field Specialist
FlatironDragados
Fredericton, NB
- Full-time
Are you a problem solver passionate about providing top-tier solutions ? As an IT Field Specialist, you will provide second-level IT support to users based at a project site. Collaborate…
Added 5 hours ago
TF
Lead Specialist Tech Sales
TWU-Center for Women Entrepreneurs
Mackenzie, BC
- Full-time
The Lead Specialist – Tech Sales will partner closely with Account Management and New Logo Sales teams to identify, develop, and close new business opportunities while growing strategic…
Added 6 hours ago
A
Support Systems Engineer - NAMER
Ashby
Canada
- Full-time
The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data…
Added 6 hours ago
PM
Tax Senior Specialist
Philip Morris International
Toronto, ON
- Full-time
As Tax Senior Specialist, you will support the Canadian Tax team across federal and provincial indirect tax compliance, including tobacco excise, sales, tobacco and vaping taxes. You will…
Added 6 hours ago
RI
Senior Clinical IAM & RBAC Business Analyst - Healthcare
Rose International
Fredericton, NB
- Full-time
Added 7 hours ago
AI
Pharmacy Systems Implementation Specialist – Kroll Deployment
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
You will work closely with various teams, operations leaders, and technical support teams to ensure a smooth and successful application launch at each location.
Added 7 hours ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Other
As a Client Relationship Management Lead specialist, you will play a key role in client relationship management for the key clients within Marsh’s Affinity Practice. Marsh helps clients…
Added 8 hours ago
EI
Test Specialist - CDU
Ecolab Inc.
Calgary, AB
- Full-time
As a Test Specialist, you will play a critical role in validating and qualifying CoolIT's liquid cooling products and system components. Working closely with Engineering, Reliability,…
Added 9 hours ago
F
Project Controls Specialist III
Fluor
Vancouver, BC
- Full-time
As Cost Specialist develop and analyze the Project Margin Analysis Report (PMAR)

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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