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Added 6 mins ago
08 - Operations Engineering Specialist
Celestica International LP
Toronto, ON
…defect monitoring /reporting, corrective action processes, and supplier audits. Electronic component technical expertise required to interface with customers and suppliers on deep technical…
Added 6 mins ago
DN
Senior Service Operations Security Technician- Locksmith
Diebold Nixdorf
Edmonton, AB
- Full-time
Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository,…
Added 6 mins ago
D
Project Leader (Temp)
DAP
Toronto, ON · Scarborough
- Full-time
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair…
Added 6 mins ago
A
Local Technical Support Analyst
Accenture
Vancouver, BC
- Full-time
The Technology Support: Local (LTS) Canada Desktop Support Analyst reports directly to the LTS Canada CS&S Lead and the Canada GU-ITI Lead and has the following Provide workstation support…
Added 6 mins ago
R
Hardware and Tools, Sales Specialist
RONA
Vaudreuil-Dorion, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 6 mins ago
R
Seasonnal, Sales Specialist
RONA
Vaudreuil-Dorion, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 6 mins ago
R
Paint, Sales Specialist
RONA
Vaudreuil-Dorion, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 6 mins ago
C–
Sales Development Representative
Carrières/Careers – Creaform
Ottawa, ON · Kanata, ON
- $60,000 to $90,000 CAD / year
- Full-time
Interest in technology and technical hardware/software solutions
Added 6 mins ago
Q
Marketing Events Coordinator
Quanser
Markham, ON
- Full-time
· Support the setup, testing, packing, and troubleshooting of technical demonstrations to ensure they are operational and ready for use.
Added 36 mins ago
AM
Multi-IP TNG Diagnostics Developer
Advanced Micro Devices, Inc
Markham, ON
- Temporary
We are seeking a self-motivated engineer with solid knowledge of SW development and SoC architecture to design and develop software which verifies SoC features of industry leading AMD…
Added 36 mins ago
AM
IP Silicon Validation Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
…success of AMD’s IP, you will be part of a leading team to drive and improve AMD’s abilities to deliver the highest quality, industry leading technologies to market. The NBIO Team fosters…
Added 36 mins ago
HC
Senior Real-Time Solver Development Expert – Power Systems & Power Electronics
Huawei Canada
Toronto, ON
- Full-time
Company Description Huawei, founded in 1987, is a global provider of information and communications technology (ICT) infrastructure and smart devices, serving more than three billion people…
Added 36 mins ago
UA
IT Support & Security Specialist
Urban Academy
New Westminster, BC
- Full-time
The IT Support & Security Specialist plays a dual role in ensuring the stability of IT systems while maintaining cybersecurity across the organization. This position is responsible for…
Added 50 mins ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine…
Added 50 mins ago
Service Desk Analyst
Rush Street Interactive
Toronto, ON
The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software and hardware. As the first…
Added 1 hour ago
Q
Software Engineer
Quectel
Richmond, BC
- $80,000 to $135,000 CAD / year
- Full-time
Independently support customers in developing complex SW features, debug bugs reported by customers and test teams on software releases, maintain the software stack, and enhance demo…
Added 1 hour ago
CH
Information Technology Specialist
CarePoint Health Mississauga
Mississauga, ON
- Full-time
As the primary internal IT contact, the IT Specialist ensures employees have the equipment, system access, and technical support needed to work effectively. Working closely with outsourced…
Added 1 hour ago
JL
IT Service Lead
JORI Logistics
Calgary, AB
- Full-time
As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine…
Added 1 hour ago
MC
Parking/ONE Card/Campus Store Support (Regular Part Time)
Mohawk College
ON
- Part-time
Technical support skills for parking-related hardware/software issues
Added 2 hours ago
HR
Life Cycle Support Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the…
Added 2 hours ago
M
IT Support Technician (Term)
MNP
Rimouski, QC
- Full-time
Make an impact with our Technology - Support Services team as an IT Support Technician. This diverse team of tech-savvy problem solvers are the professionals our team members rely on to get…
Added 2 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Virtual Psychiatry Unit
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in…
Added 2 hours ago
DI
Manufacturing Test - ATE and Bed of Nails Specialist
dcbel Inc
Montreal, QC
- Full-time
dcbel is at the leading edge of the residential energy revolution. Its products enable decentralized energy consumption and production through its vertically integrated suite of energy…
Added 2 hours ago
H
Life Cycle Support Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the…
Added 3 hours ago
C
Desktop Support Technician
CGI
MB · Manitoba, Canada
- Full-time
Are you an experienced Desktop Support Technician ready to tackle their next challenge like supporting a team of executives and their assistants? CGI is looking for a talented individual to…

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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