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Added 9 mins ago
Site Manager
Fortrex
Mississauga, ON
As a Site Manager II specializing in food processing sanitation, you will lead a dedicated team to ensure rigorous cleanliness and hygiene standards, safeguarding product quality and…
Added 9 mins ago
L
Senior Project Manager
Ledcor
Edmonton, AB
- Full-time
…coordinate resources to meet operational objectives. You will lead construction projects, mentor project staff, and other managers. You will also implement the project plan and schedule,…
Added 24 mins ago
BB
Electrician
Bosch Building Technologies North America
Vanderhoof, BC
- Full-time
Added 24 mins ago
BC
Intern, Talent Acquisition - Winter 2027
BBA Consultants
Montreal, QC
- Internship
…Best Managed Companies , and we’re committed to fostering a workplace where everyone feels empowered to grow, lead and be…
Added 24 mins ago
WH
Clinic Accounts Receivable Lead
WELL Health Technologies Corp. (TSX: WELL)
BC · British Columbia, Canada
- Full-time
WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare…
Added 24 mins ago
V
Production Technician
Vylor
Lethbridge, AB · NA-CA-Lethbridge-Production
- Full-time
…and follow detailed quality plans and work instructions to support reliable production outcomes. This role contributes to continuous improvement through data collection, preventative…
Added 24 mins ago
KS
Marketing Manager, Growth & Client Engagement
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Corporate Canada Eastern Office
- Full-time
…cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services,…
Added 24 mins ago
HB
Interim Director, Products and Services
H&R Block Canada
Calgary, AB
- Full-time
Coach and support direct reports while drawing on their expertise in product management, UX, technology, and other relevant functional areas.
Added 24 mins ago
AI Practise Lead (CCaaS)
Bell
Mississauga, ON
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 25 mins ago
TR
Agile Delivery Lead - AI & Automation
Thomson Reuters
Toronto, ON
- Full-time
At Thomson Reuters, we are changing how work gets done and redefining what excellent technology-based service looks like. Within Legal Service Management (LSM), we are running more AI and…
Added 25 mins ago
TR
Automation Project Engineer
Teck Resources Limited
Trail, BC
- $107,000 to $132,000 CAD / year
- Full-time
…Columbia, is one of the world’s largest fully integrated zinc and lead smelting and refining complexes. Located in the beautiful West Kootenay region of southeastern, British Columbia,…
Added 25 mins ago
BB
Electrician
Bosch Building Technologies North America
Fort St. John, BC
- Full-time
Added 25 mins ago
KA
Senior Contract Administrator
Kasian Architecture Interior Design and Planning
Victoria, BC
- Full-time
…people and places, creating built environments that inspire, support communities, and improve everyday life. With offices across Canada and a team of 250+ talented professionals, we bring…
Added 25 mins ago
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Senior Security Engineer (Palo Alto)
goeasy Ltd.
Mississauga, ON
- Full-time
Lead Palo Alto Networks firewall deployment, configuration, and administration across on-premises, cloud, and hybrid environments, applying deep expertise in NGFW architecture, App-ID,…
Added 25 mins ago
BC
Intern, Talent Acquisition - Winter 2027
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Internship
…Best Managed Companies , and we’re committed to fostering a workplace where everyone feels empowered to grow, lead and be…
Added 25 mins ago
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Quality Assurance Tech III
Actalent
Vancouver, BC
- $45 to $50 CAD / hour
- Contract
Participate in projects during the requirements phase and lead quality planning including determining automation versus manual testing approaches.
Added 25 mins ago
WS
Director, Finance & Business Intelligence
Workplace Safety & Prevention Services
Toronto, ON · Greater Toronto Area, Canada
- $166,261.26 to $182,887.39 CAD / year
- Full-time
…will work as a member of the Senior Leadership Team (SLT) to support the achievement of the WSPS strategic plan. As future focused leader, this role plays an integral part in formulating…
Added 25 mins ago
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Senior IT Security Advisor, Product Security
goeasy Ltd.
Mississauga, ON
- Full-time
…and plays a critical role in securing and enabling goeasy’s technology landscape. As a senior security professional, you will lead security reviews and risk assessments across cloud,…
Added 25 mins ago
MR
Research Assistant, Prairie Employer Initiative for Intimate Partner Violence
Mount Royal University
Calgary, AB
- Full-time
…Employer Response Framework and Implementation Guide designed to support employers in responding to employees experiencing IPV. This work will support the project’s broader goal of…
Added 39 mins ago
A
Business Intelligence Specialist
ABB
Milton, ON
- Full-time
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.
Added 39 mins ago
R
Client Implementation Lead
RBC
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
The Client Implementation Lead (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experiences for…
Added 39 mins ago
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Waste Management Engineer - Alberta
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Calgary, AB · Edmonton, AB
- Full-time
At Dillon, we strive to remain at the forefront of technology and innovation and thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and…
Added 39 mins ago
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Senior Customer Success Manager
Trulioo
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
…culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation…
Added 40 mins ago
LI
Director, Product Marketing
Loopio Inc.
Remote, Canada
- $136,000 to $175,000 CAD / year
- Full-time
- Remote
Loopio is looking for a Director of Product Marketing to lead product marketing strategy and execution for our most important initiatives. As our most senior PMM, you’ll set the direction…
Added 40 mins ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Provide a broad range of operational support to officers and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional area

Equitable

Intermediate Technology Specialist, IT Service Management

Waterloo, ON, Canada

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Job details

Experience: A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Join our Technology Services team and help maintain and enhance the technology solutions that support our employees and clients. In this role, you will collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services. You will also play a key role in incident management, continuous improvement initiatives, and the implementation of solutions that improve operational efficiency and service performance.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, collaboration, and driving meaningful improvements in a dynamic technology environment.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures related to technical systems, architecture, governance, and solution management
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure systems and applications
Work with internal and external partners to enhance system quality through issue identification, maintenance activities, and solution implementation
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Assist in the maintenance and documentation of internal processes and quality system management to uphold organizational standards
Identify opportunities for improved workflows, efficiencies, and overall system performance
Monitor capacity usage and performance of assigned technologies to ensure operational availability and adherence to process integrity
Provide technical guidance to peers and end‑users to enable continuous delivery of shared technology solutions
Follow established processes and identifying gaps that could pose operational risk
Support day‑to‑day incident and major incident management activities under the guidance of the Incident Management Lead
Assist with triage, escalation, coordination, and stakeholder communication during major incidents to support timely service restoration
Contribute to post‑incident reviews, documentation, and trend analysis to drive continuous improvement and problem identification
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management

What you’ll bring:

A minimum of 3+ years of experience in IT, with strong technical skills relevant to the specified specialty areas
A post‑secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience
Contemporary technical or service certifications relevant to owned technology or service areas, including ITSM, performance management platforms, and cloud services (SaaS/PaaS)
Strong client‑experience focus with the ability to resolve complex or unique problems and achieve first‑point‑of‑contact resolutions
A growth mindset with the ability to evaluate processes, lead improvement initiatives, and adopt best practices
Strong communication, interpersonal, and feedback skills, with the ability to collaborate across diverse teams and manage conflict effectively
Agility and flexibility in adapting to changing priorities, ambiguous situations, and evolving responsibilities
Strong critical‑thinking and decision‑making skills grounded in data, experience, established policies, and legislative requirements
Leadership qualities that demonstrate ownership, initiative, respect, and the ability to influence and support team success
Experience with ITSM process design, execution, monitoring, and reporting
Familiarity with relevant hardware, software, and enterprise platforms that support IT service delivery and continuous improvement
Experience supporting Incident and Major Incident Management processes, including incident prioritization, escalation, coordination, resolution, and service restoration
Ability to coordinate technical teams and stakeholders during major incidents, facilitating effective communication, timely decision-making, and restoration of business services
Experience facilitating post-incident reviews, identifying opportunities for improvement, and collaborating with Problem Management to reduce recurring incidents
Working knowledge of ITIL best practices for Incident, Major Incident, and Problem Management, with experience using ITSM platforms such as ServiceNow to manage workflows, monitor performance, and report on key metrics

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

The specialist will collaborate with IT and business teams to support shared infrastructure, troubleshoot systems, and optimize operational performance. They will also manage incident response activities, including triage, coordination, and post-incident reviews to ensure reliable service delivery.

Requirements

Candidates must have at least 3 years of IT experience and a post-secondary degree in a relevant technical field. Proficiency in ITSM processes, incident management, and experience with platforms like ServiceNow are required.

Skills

IT Service Management
Incident Management
ServiceNow
Infrastructure support
Troubleshooting
System configuration
ITIL
Problem management
Capacity monitoring
Technical documentation
Stakeholder communication
Quality management
Cloud services
SaaS
PaaS
Performance management

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Competitive vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ServiceNow
Incident Management
ITIL
Infrastructure
SaaS
PaaS
Hardware
Software
Governance
System architecture
Capacity planning
Problem management
Technical support
Cloud services
Performance monitoring
Workflow optimization
Stakeholder management
Troubleshooting
Configuration management

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