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Added 12 mins ago
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Client advisor
RBC
Regina, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 12 mins ago
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Mortgage Specialist
RBC
Ottawa, ON
- Full-time
…within the community and realtors’ offices. Further, you build client loyalty through your keen desire to provide exceptional and personalized service, while your proven motivation and…
Added 12 mins ago
BC
Financial Solutions Specialist - Nordel Branch
Beem Credit Union
Surrey, BC
- Full-time
…financial partner that offers both digital ease and people-first…
Added 12 mins ago
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Client Success Specialist
HighlightTA
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate…
Added 27 mins ago
001 - Events and Guest Services Coordinator
Métis Nation of Ontario
Burk's Falls, ON
The lead administrative and guest experience specialist responsible for bookings, accommodations, scheduling, registrations, event logistics, invoicing, customer service, and administrative…
Added 41 mins ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
Reporting to the Inside Sales Manager, the Sales Ops Specialist will be working with assigned Client Directors and their clients to provide sales and operations support. This individual…
Added 41 mins ago
Drug Safety and Medical Information (DSMI) Specialist
Bayshore
Mississauga, ON
Excellent customer service skills to deal with client questions, s
Added 41 mins ago
AM
Local Client Manager - Vancouver
A.P. Moller - Maersk
Vancouver, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 56 mins ago
NB
Analyst commercial financing operation
National Bank of Canada
Montreal, QC
- Temporary
…Quebec and in the rest of Canada, their ability to meet their service agreements, and their superior client/employee experience…
Added 56 mins ago
NB
Banking Advisor
National Bank of Canada
Courtenay, BC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 56 mins ago
NB
Residential Financing Specialist
National Bank of Canada
Bathurst, NB
- Full-time
from a technical standpoint and in the quality of client service and
Added 56 mins ago
NB
Residential Financing Specialist
National Bank of Canada
Quebec, QC
- Temporary
a Residential Financing Specialist at National Bank means
Added 56 mins ago
SS
Account Manager, PR & Media Relations
Swerve Strategic Marketing
Burlington, ON
- Full-time
Create customized PR strategies and plans that support client objectives and connect with target audiences
Added 56 mins ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career in Financial Markets Operations within the large Market Events team at National Bank means acting as a specialist in securities distributions and market events processing. This…
Added 56 mins ago
NB
Banking advisor
National Bank of Canada
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 56 mins ago
NB
Expert Trust Services - Estate settlement
National Bank of Canada
Montreal, QC
- Full-time
…Estate Services team at National Bank means acting as a legal specialist in the administration of estates, trusts and protection mandates. This role allows you to make a positive impact on…
Added 57 mins ago
Territory Account Manager
Insight Enterprises, Inc.
Montreal, QC
…universitaires de commerce, des formations en vente, des formations au service client ou à l'industrie informatique sont…
Added 1 hour ago
RB
Banking Advisor - Aurora, Newmarket (English and/or Mandarin, Cantonese, Russian, Turkish)
Royal Bank of Canada
Bradford West Gwillimbury, ON · Newmarket, ON · Richmond Hill, ON · ON · AURORA, Ontario
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
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Client Engagement Associate [Hourly]
CIBC
Hamilton, ON · London, ON · Eastgate Square - Hamilton
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
Youth Quest- Case Manager ID #1670
YMCA of Simcoe/Muskoka
Barrie, ON
…welcoming and inclusive environment for all members and staff. As a Client Service Specialist, you will have the opportunity to make a positive impact on the lives of our participants and…
Added 1 hour ago
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Norton Holiday Assisted Sales Brand Ambassador
Acosta
Calgary, AB
- Part-time
Train retail associates on client products, promotions, and messaging.
Added 1 hour ago
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Norton Holiday Assisted Sales Brand Ambassador
Acosta
Edmonton, AB
- Part-time
Train retail associates on client products, promotions, and messaging.
Added 1 hour ago
HR
Functional Specialist , SAP - MM & SCS
Hitachi Rail
Toronto, ON
- Full-time
This Information Systems position is responsible for planning, project management, coordination and functional support of all HR Canada domains primarily, in the area of SAP Financial and…
Added 1 hour ago
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Logistics Specialist
eTeam
Laval, QC
- $25 to $30 CAD / hour
- Contract
The Specialist, Instrument Logistics works closely with the various business units to meet sales objectives related to instrument installation. In addition, he is responsible for…
Added 1 hour ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
A day in the life of an Application Specialist at Esri Canada:

Equitable

Intermediate Technology Specialist, Service Now Developer

Waterloo, ON, Canada

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Job details

Experience: At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

In this role, you will help maintain and enhance shared technology solutions and infrastructure that power the organization’s service experience. You’ll collaborate with cross‑functional partners to develop, test, launch, and refine systems that support both internal and external clients. This position is ideal for someone who enjoys solving complex challenges, improving processes, and building impactful technology solutions that align with business priorities.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures that guide architecture, governance, and management of technical systems
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure applications
Enhance client satisfaction by identifying system issues and contributing to ongoing maintenance and solution implementation
Perform hands-on configuration, troubleshooting, upgrades, and replacement of hardware and application software
Maintain internal process documentation and quality system management artifacts to ensure compliance with standards
Inspect systems and workflows to identify opportunities for efficiency improvements
Monitor capacity usage and performance of assigned technologies to ensure operational availability
Provide technical guidance to peers and end-users to support continuous delivery of shared technology solutions
Follow defined processes and identifying gaps or risks that could expose the organization to operational risk
Design, manage, and support the enterprise ServiceNow platform - including scripting, automation, and integrations (REST/SOAP, Mid Server)

What you’ll bring:

At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
A post-secondary degree or equivalent experience in computer science, computer systems engineering, software engineering, or a related discipline
Contemporary technical certifications related to the ServiceNow platform or supporting technologies
Experience designing and maintaining enterprise platforms, particularly ServiceNow
Proficiency with ServiceNow-specific scripting languages such as JavaScript, Jelly, and the Glide API
Hands-on experience with ServiceNow integrations, including REST/SOAP APIs and Mid Server connectivity
Strong client experience focus, demonstrating empathy, professionalism, and the ability to resolve complex inquiries
A growth mindset with a passion for continuous improvement, innovation, and knowledge sharing
Excellent interpersonal, communication, and conflict‑management skills with an ability to work effectively across diverse teams
Flexibility and agility in adapting to changing priorities, along with strong critical reasoning and decision‑making abilities

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

Design, manage, and support the enterprise ServiceNow platform, including scripting, automation, integrations, configuration, troubleshooting, and upgrades. Collaborate with business and IT teams to maintain shared technology solutions, improve processes and client satisfaction, monitor system performance, and support compliance with technical standards.

Requirements

Requires at least three years of IT experience, a post-secondary degree or equivalent experience in a relevant discipline, and contemporary ServiceNow or supporting-technology certifications. Candidates should have enterprise ServiceNow experience, proficiency with JavaScript, Jelly, and the Glide API, hands-on REST/SOAP and Mid Server integration experience, and strong client service, communication, and problem-solving abilities.

Skills

JavaScript
Jelly
Glide API
REST/SOAP Integrations
Mid Server Connectivity
Scripting
Automation
Solution Design
Quality Management
Troubleshooting
Hardware and Software Upgrades
Capacity and Performance Monitoring
Process Improvement
Technical Documentation
Client Support

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Infrastructure
IT Service Management
Enterprise Platforms
JavaScript
Jelly
Glide API
REST APIs
SOAP APIs
Mid Server
Scripting
Automation
Integrations
Shared Infrastructure
Solution Design
Quality Management
Technical Systems
Architecture
Governance
Hardware Configuration
Application Software
Troubleshooting
System Upgrades
Capacity Monitoring
Performance Monitoring
Operational Availability
Process Documentation
Compliance
Risk Management
Continuous Improvement

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