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Added 20 mins ago
Facilities Administrator
Trans Mountain
Calgary, AB
Monitor and manage the facilities inbox and ServiceNow requests, ensuring facilities requests are addressed, completed, and followed up on. Maintain strong working relationships with…
Added 50 mins ago
PT
ITSM Service Desk Manager
Poly Tech Talent
Toronto, ON
- Full-time
Experience with ITSM platforms such as ServiceNow, Jira Service Management, BMC, Ivanti or similar.
Added 2 hours ago
A
Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…Anthropic, and Gemini with enterprise platforms including SAP, ServiceNow, Salesforce, data platforms, and internal…
Added 2 hours ago
Z
Software Engineer, Backend (All Levels)
Zip
Toronto, ON
- Full-time
Experience working with API connections with external systems like Jira, ServiceNow, Slack, etc is a bonus, but not required.
Added 2 hours ago
H
Bilingual Senior L3 AI Engineer
HRConnects
Montreal, QC
- Full-time
Familiarity with connectors, the Power Platform, and integration across M365, ServiceNow, and identity management systems.
Added 2 hours ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
Execute ITSM processes, standards, and tooling (e.g., ServiceNow) related to incident and major incident management
Added 2 hours ago
A
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Vous êtes à l’aise avec les outils de gestion de projet, de collaboration et de travail numérique, tels que Jira, ServiceNow, Arbortext, Google Workspace ou des plateformes similaires.
Added 2 hours ago
D
Offensive and defensive security advisor
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a Vulnerability Management and ServiceNow SecOps Advisor, you’ll be responsible for ServiceNow SecOps, Desjardins Group’s central vulnerability management solution. You’ll guide the…
Added 3 hours ago
IG
Project Manager
Insight Global
Toronto, ON
- $57 to $65 CAD / hour
- Contract
…stakeholder coordination, and the implementation and enhancement of ServiceNow Hardware Asset Management (HAM) and Software Asset Management…
Added 3 hours ago
Intermediate Technology Specialist, Service Now Developer
Equitable
Waterloo, ON
Design, manage, and support the enterprise ServiceNow platform - including scripting, automation, and integrations (REST/SOAP, Mid Server)
Added 7 hours ago
NB
Senior Analyst Enterprise Architecture Tools
National Bank of Canada
Montreal, QC
- Full-time
Design, develop, test, and maintain integrations between Enterprise Architecture platforms and systems such as ServiceNow, Collibra, and Jira, using APIs, webhooks, and synchronization…
Added 12 hours ago
K
Desk Side Support Technician
Kyndryl
Montreal, QC
- Full-time
Familiarity with enterprise ticketing tools (such as ServiceNow) and modern device management/imaging solutions (such as Microsoft Intune/MECM).
Added 17 hours ago
LS
NetSuite Consultant
LIDD Supply Chain Consultants
Toronto, ON
- Full-time
Experience with other SaaS products (Salesforce, Workday, ServiceNow, etc.) or logistics-oriented software (WMS, TMS, MES);
Added 17 hours ago
IW
Senior Manager Real Estate Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Added 17 hours ago
JG
Sr. SAP FI-CO Configuration Analyst
J&M Group
Toronto, ON
- Full-time
Added 18 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8…
Added 19 hours ago
R
ITAM Specialist
Raise
Saskatoon, SK
- Full-time
The ITAM Specialist will provide technical expertise for the implementation and ongoing development of ServiceNow Software Asset Management Pro (SAM Pro). The role will focus on ensuring…
Added 19 hours ago
IG
EDI Developer
Insight Global
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Experience with ServiceNow, Jira, or similar ticketing/work-management tools
Added 20 hours ago
T
Sap Finance Control Consultant
Tekshapers
Toronto, ON
- Full-time
Added 20 hours ago
AG
Senior Manager, HR Operations
Altus Group
Toronto, ON
- Full-time
…You will support the rollout and evolution of tools such as ServiceNow, chatbot functionality, Workday improvements, reporting automation, self-service resources, and approved AI-enabled…
Added 22 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8…
Added 22 hours ago
T
Product Owner I - AskHR
TD
London, ON · Toronto, ON
- Full-time
We’re looking for a Product Owner I to lead the product direction for AskHR, our ServiceNow-based HR help desk application. In this role, you’ll help shape how colleagues access HR support…
Added 22 hours ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
Record all interactions and incidents in our ITSM ticketing system (ServiceNow), including descriptions, intervention details, and solutions adopted
Added 23 hours ago
RP
ServiceNow Developer
Rexall Pharmacy Group Ltd.
Mississauga, ON
- Full-time
The ServiceNow Developer configures, customizes, and scales Rexall’s ServiceNow platform to streamline business processes, optimize IT service management, and deliver automated workflows…
Added 1 day ago
C
Sr. Consultant, Enterprise Scheduling Engineering
CIBC
Toronto, ON
- Full-time
…platforms from other vendors. You also have strong experience with ServiceNow, Ansible, Python, shell scripting, and Linux operating…

Equitable

Intermediate Technology Specialist, Service Now Developer

Waterloo, ON, Canada

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Applications open in a new tab.

Job details

Experience: At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

In this role, you will help maintain and enhance shared technology solutions and infrastructure that power the organization’s service experience. You’ll collaborate with cross‑functional partners to develop, test, launch, and refine systems that support both internal and external clients. This position is ideal for someone who enjoys solving complex challenges, improving processes, and building impactful technology solutions that align with business priorities.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures that guide architecture, governance, and management of technical systems
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure applications
Enhance client satisfaction by identifying system issues and contributing to ongoing maintenance and solution implementation
Perform hands-on configuration, troubleshooting, upgrades, and replacement of hardware and application software
Maintain internal process documentation and quality system management artifacts to ensure compliance with standards
Inspect systems and workflows to identify opportunities for efficiency improvements
Monitor capacity usage and performance of assigned technologies to ensure operational availability
Provide technical guidance to peers and end-users to support continuous delivery of shared technology solutions
Follow defined processes and identifying gaps or risks that could expose the organization to operational risk
Design, manage, and support the enterprise ServiceNow platform - including scripting, automation, and integrations (REST/SOAP, Mid Server)

What you’ll bring:

At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
A post-secondary degree or equivalent experience in computer science, computer systems engineering, software engineering, or a related discipline
Contemporary technical certifications related to the ServiceNow platform or supporting technologies
Experience designing and maintaining enterprise platforms, particularly ServiceNow
Proficiency with ServiceNow-specific scripting languages such as JavaScript, Jelly, and the Glide API
Hands-on experience with ServiceNow integrations, including REST/SOAP APIs and Mid Server connectivity
Strong client experience focus, demonstrating empathy, professionalism, and the ability to resolve complex inquiries
A growth mindset with a passion for continuous improvement, innovation, and knowledge sharing
Excellent interpersonal, communication, and conflict‑management skills with an ability to work effectively across diverse teams
Flexibility and agility in adapting to changing priorities, along with strong critical reasoning and decision‑making abilities

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

Design, manage, and support the enterprise ServiceNow platform, including scripting, automation, integrations, configuration, troubleshooting, and upgrades. Collaborate with business and IT teams to maintain shared technology solutions, improve processes and client satisfaction, monitor system performance, and support compliance with technical standards.

Requirements

Requires at least three years of IT experience, a post-secondary degree or equivalent experience in a relevant discipline, and contemporary ServiceNow or supporting-technology certifications. Candidates should have enterprise ServiceNow experience, proficiency with JavaScript, Jelly, and the Glide API, hands-on REST/SOAP and Mid Server integration experience, and strong client service, communication, and problem-solving abilities.

Skills

JavaScript
Jelly
Glide API
REST/SOAP Integrations
Mid Server Connectivity
Scripting
Automation
Solution Design
Quality Management
Troubleshooting
Hardware and Software Upgrades
Capacity and Performance Monitoring
Process Improvement
Technical Documentation
Client Support

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Infrastructure
IT Service Management
Enterprise Platforms
JavaScript
Jelly
Glide API
REST APIs
SOAP APIs
Mid Server
Scripting
Automation
Integrations
Shared Infrastructure
Solution Design
Quality Management
Technical Systems
Architecture
Governance
Hardware Configuration
Application Software
Troubleshooting
System Upgrades
Capacity Monitoring
Performance Monitoring
Operational Availability
Process Documentation
Compliance
Risk Management
Continuous Improvement

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