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Added 43 mins ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
Perform hands‑on configuration, troubleshooting, upgrades, and replacements of hardware and application software
Added 1 hour ago
Intermediate Technology Specialist, Service Now Developer
Equitable
Waterloo, ON
Perform hands-on configuration, troubleshooting, upgrades, and replacement of hardware and application software
Added 3 hours ago
MH
Network Support Specialist
Manitoba Hydro
Winnipeg, MB
- Full-time
Plan and execute hardware and software upgrades to ensure technical currency.
Added 17 hours ago
TR
Spécialiste en fiabilité / Reliability Specialist
Tower Research Capital
Montreal, QC
- Full-time
Tower is home to some of the world’s best systematic trading and engineering talent. We empower portfolio managers to build their teams and strategies ind
Added 18 hours ago
GR
Cyber Security Specialist - L3
Global Relay
Vancouver, BC
- Full-time
The Cyber Security Specialist - L3 ensures the deployment, operations and continuous improvement of security tools, technologies and processes that protect Global Relay, including the…
Added 18 hours ago
Spécialiste en fiabilité / Reliability Specialist
Tower Research Capital
Montreal, QC
Tower is home to some of the world’s best systematic trading and engineering talent. We empower portfolio managers to build their teams and strategies ind
Added 19 hours ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Remote, Canada
- Contract
- Remote
March Networks is building video-enabled business intelligence solutions in the cloud and is looking for a Junior Test Specialist (SDET) with cloud and analytics experience to help us…
Added 19 hours ago
MN
Safety Consultant
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Define safety requirements for all aspects of railway systems - civil, electrical, mechanical, hardware, and software.
Added 19 hours ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Ottawa, ON
- Contract
March Networks is building video-enabled business intelligence solutions in the cloud and is looking for a Junior Test Specialist (SDET) with cloud and analytics experience to help us…
Added 20 hours ago
MN
Junior QA Specialist
March Networks
Remote, Canada
- Full-time
- Remote
March Networks builds enterprise-level video-enabled business intelligence solutions and is looking for a Junior QA Specialist to help us deliver with impeccable quality. We are looking for…
Added 20 hours ago
MN
Junior QA Specialist
March Networks
Ottawa, ON
- Full-time
March Networks builds enterprise-level video-enabled business intelligence solutions and is looking for a Junior QA Specialist to help us deliver with impeccable quality. We are looking for…
Added 22 hours ago
NI
System Support Specialist
Northfield IT
Remote, Canada
- $52,000 to $56,000 CAD / year
- Full-time
- Remote
The position requires proactive system monitoring, diligent communication of incidents, and the use of automation and AI-assisted tools to improve response times and reduce manual effort.…
Added 22 hours ago
MN
IT Field Support Specialist
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Provide hands-on desktop, hardware, software, application, wireless, and network support to construction site personnel.
Added 1 day ago
Software Developer and CVR Specialist
National Research Council Canada
Ottawa, ON
We are looking for a Software Developer and Cockpit Voice Recorder (CVR) Specialist to join our Aerospace Research Centre at the Flight Research Laboratory’s (FRL) Flight Recorder Playback…
Added 1 day ago
DC
Security Specialist – Security Architect
Dasro Consulting Inc.
Regina, SK
- Contract
Prepare technical specifications for infrastructure solutions, including hardware, software, and network configurations.
Added 1 day ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Network and Systems Specialist will oversee the day-to-day operation of the computer network, including hardware & software support.
Added 2 days ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
EERS develops enabling hardware and software for noise management, hearing protection, audio clarity and voice intelligibility through devices that are comfortable and secure. We are…
Added 3 days ago
A
RFS-1019621 - Intermediate Security Specialist - Security Architect
Amyantek
Regina, SK
- Contract
Technical Specification Document (TSD): This document provides detailed technical requirements and specifications for the infrastructure solution. It includes hardware and software…
Added 3 days ago
ST
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
- $110,000 to $140,000 CAD / year
- Full-time
Manage the software and hardware asset lifecycle across on-premises, cloud, and hybrid environments.
Added 3 days ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
Collaborate with operations, engineering, maintenance, cybersecurity, and external vendors to deliver reliable and secure automation solutions.
Added 3 days ago
CI
Junior Intel Server Support
Compugen Inc
Regina, SK
- Full-time
Installing and maintaining patches, service packs, hot fixes and software releases
Added 3 days ago
CI
Intermediate Security Specialist – Security Architect - Onsite Regina, SK
Compugen Inc
Regina, SK
- Contract
Technical Specification Documents (TSDs) covering hardware/software requirements, network configuration and other implementation details.
Added 3 days ago
W
Security Specialist – Security Architect
Workiy
Edenwold No. 158, SK · Regina East, Saskatchewan
- Contract
Technical Specification Document (TSD): Define exhaustive technical blueprints and requirements covering hardware, software, network zoning, and configuration baselines required for…
Added 3 days ago
T
IVVQ Test Specialist
Thales
Mill Bay, BC
- Full-time
To support this project, the IVVQ team (Integration, Verification, Validation, and Quality Team) is looking to add an IVVQ Test Specialist to the Thales team, to be based in Victoria or…
Added 3 days ago
T
IVVQ Test Specialist
Thales
Fredericton, NB · Halifax, NS
- Full-time
To support this project, the IVVQ team (Integration, Verification, Validation, and Quality Team) is looking to add an IVVQ Test Specialist to the Thales team, to be based in Victoria or…

Equitable

Intermediate Technology Specialist, Service Now Developer

Waterloo, ON, Canada

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Job details

Experience: At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

In this role, you will help maintain and enhance shared technology solutions and infrastructure that power the organization’s service experience. You’ll collaborate with cross‑functional partners to develop, test, launch, and refine systems that support both internal and external clients. This position is ideal for someone who enjoys solving complex challenges, improving processes, and building impactful technology solutions that align with business priorities.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures that guide architecture, governance, and management of technical systems
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure applications
Enhance client satisfaction by identifying system issues and contributing to ongoing maintenance and solution implementation
Perform hands-on configuration, troubleshooting, upgrades, and replacement of hardware and application software
Maintain internal process documentation and quality system management artifacts to ensure compliance with standards
Inspect systems and workflows to identify opportunities for efficiency improvements
Monitor capacity usage and performance of assigned technologies to ensure operational availability
Provide technical guidance to peers and end-users to support continuous delivery of shared technology solutions
Follow defined processes and identifying gaps or risks that could expose the organization to operational risk
Design, manage, and support the enterprise ServiceNow platform - including scripting, automation, and integrations (REST/SOAP, Mid Server)

What you’ll bring:

At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
A post-secondary degree or equivalent experience in computer science, computer systems engineering, software engineering, or a related discipline
Contemporary technical certifications related to the ServiceNow platform or supporting technologies
Experience designing and maintaining enterprise platforms, particularly ServiceNow
Proficiency with ServiceNow-specific scripting languages such as JavaScript, Jelly, and the Glide API
Hands-on experience with ServiceNow integrations, including REST/SOAP APIs and Mid Server connectivity
Strong client experience focus, demonstrating empathy, professionalism, and the ability to resolve complex inquiries
A growth mindset with a passion for continuous improvement, innovation, and knowledge sharing
Excellent interpersonal, communication, and conflict‑management skills with an ability to work effectively across diverse teams
Flexibility and agility in adapting to changing priorities, along with strong critical reasoning and decision‑making abilities

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

Design, manage, and support the enterprise ServiceNow platform, including scripting, automation, integrations, configuration, troubleshooting, and upgrades. Collaborate with business and IT teams to maintain shared technology solutions, improve processes and client satisfaction, monitor system performance, and support compliance with technical standards.

Requirements

Requires at least three years of IT experience, a post-secondary degree or equivalent experience in a relevant discipline, and contemporary ServiceNow or supporting-technology certifications. Candidates should have enterprise ServiceNow experience, proficiency with JavaScript, Jelly, and the Glide API, hands-on REST/SOAP and Mid Server integration experience, and strong client service, communication, and problem-solving abilities.

Skills

JavaScript
Jelly
Glide API
REST/SOAP Integrations
Mid Server Connectivity
Scripting
Automation
Solution Design
Quality Management
Troubleshooting
Hardware and Software Upgrades
Capacity and Performance Monitoring
Process Improvement
Technical Documentation
Client Support

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Infrastructure
IT Service Management
Enterprise Platforms
JavaScript
Jelly
Glide API
REST APIs
SOAP APIs
Mid Server
Scripting
Automation
Integrations
Shared Infrastructure
Solution Design
Quality Management
Technical Systems
Architecture
Governance
Hardware Configuration
Application Software
Troubleshooting
System Upgrades
Capacity Monitoring
Performance Monitoring
Operational Availability
Process Documentation
Compliance
Risk Management
Continuous Improvement

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