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Added 12 mins ago
B
Senior Manager, Credit Risk Learning
BMO
Toronto, ON · FCP
- Full-time
…and capability development. Translates Credit Risk strategy, technical standards, emerging capability needs and business priorities into scalable, role-based learning pathways that build…
Added 12 mins ago
LS
FP&A Customer Success Manager
Limelight Software
Toronto, ON
- Full-time
We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.
Added 12 mins ago
H
Life Cycle Support Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the…
Added 27 mins ago
PT
ITSM Service Desk Manager
Poly Tech Talent
Toronto, ON
- Full-time
Our client, a large global software organization, is seeking an experienced Service Desk Manager to lead and develop its IT support function while driving improvements in IT Service…
Added 27 mins ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
Added 27 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 27 mins ago
CN
Fire System Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…enjoy working with complex building systems, collaborating with technical experts and contractors, and ensuring fire protection projects and maintenance activities meet industry codes,…
Added 27 mins ago
A
Ready Mix Operations Manager
Aplin
Kitimat, BC
- Full-time
The Operations Manager will serve as the central point of operational accountability, coordinating production, dispatch, logistics, fleet, quality, maintenance, materials, and workforce…
Added 27 mins ago
L
Infrastructure Solution Architect
LotusFlare
Toronto, ON
- Full-time
…commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for…
Added 27 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Sarnia, ON
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 27 mins ago
AE
Electronic Production Manager
AiHR Enterprises Private Limited
Toronto, ON · North York, ON
- Full-time
RMA & Repairs: Evaluate customer-returned units for service/warranty repairs, estimate turnaround, and oversee completion.
Added 27 mins ago
MV
Supervisor, Materials & Logistics
Metro Vancouver
Burnaby, BC
- Full-time
…leads continuous improvement initiatives to enhance efficiency, service quality, productivity, and customer…
Added 27 mins ago
RC
Audio Visual Technician
Ramcom Communications Inc
Mississauga, ON
- Full-time
…wide range of industries. Our reputation has been built on customer satisfaction and customer service. Our team is expanding and are looking for motivated and experienced AV Technicians to…
Added 27 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc
Brampton, ON
- Full-time
Previous experience as a senior technician, master technician, technical supervisor, workshop supervisor or technical service manager.
Added 41 mins ago
C
Business Development Manager-EN
CAE
Ottawa, ON
- Full-time
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every…
Added 41 mins ago
PH
Clerk IV Booking/Program
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs:
Added 41 mins ago
AC
Paralegal - Corporate Secretary - Temporary
Air Canada
Dorval, QC
- Full-time
Provide administrative support to the Manager, Governance and Assistant Secretary, as required.
Added 41 mins ago
CC
Retail Shift Leader
Canna Cabana
Okotoks, AB
- Full-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 41 mins ago
CC
Retail Store Manager
Canna Cabana
Calgary, AB · Bridlewood, Calgary, AB
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 41 mins ago
CC
Retail Shift Leader
Canna Cabana
Okotoks, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 41 mins ago
Senior Backend Engineer, Integrations
Movable Ink
Toronto, ON
Plan & Deliver: Partner with the Engineering Manager and Product to turn ambiguous goals into clear technical plans, milestones, and incremental delivery paths.
Added 41 mins ago
Instructional Designer
Scotiabank
Toronto, ON
Champion a customer-focused culture to strengthen client relationships and leverage broader Bank relationships, systems, and knowledge.
Added 41 mins ago
Sales Support Specialist - Scotia Financial Planning
Scotiabank
Toronto, ON
…Financial Planning Team sales strategy and provide exceptional service to the distribution channel in driving mutual fund…
Added 41 mins ago
Manager, Canadian Branch Network Services
Scotiabank
Toronto, ON
…process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all…
Added 56 mins ago
G
Industrial Electrical Account Manager-FR
Guillevin
AB · Edmonton, AB
- Full-time
The Industrial Electrical Account Manager is responsible for developing and maintaining strong customer relationships while driving sales growth within the industrial electrical market.…

Equitable

Intermediate Technology Specialist, Service Now Developer

Waterloo, ON, Canada

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Job details

Experience: At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
Posting language: English
Posted: Nov 3, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

In this role, you will help maintain and enhance shared technology solutions and infrastructure that power the organization’s service experience. You’ll collaborate with cross‑functional partners to develop, test, launch, and refine systems that support both internal and external clients. This position is ideal for someone who enjoys solving complex challenges, improving processes, and building impactful technology solutions that align with business priorities.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures that guide architecture, governance, and management of technical systems
Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure applications
Enhance client satisfaction by identifying system issues and contributing to ongoing maintenance and solution implementation
Perform hands-on configuration, troubleshooting, upgrades, and replacement of hardware and application software
Maintain internal process documentation and quality system management artifacts to ensure compliance with standards
Inspect systems and workflows to identify opportunities for efficiency improvements
Monitor capacity usage and performance of assigned technologies to ensure operational availability
Provide technical guidance to peers and end-users to support continuous delivery of shared technology solutions
Follow defined processes and identifying gaps or risks that could expose the organization to operational risk
Design, manage, and support the enterprise ServiceNow platform - including scripting, automation, and integrations (REST/SOAP, Mid Server)

What you’ll bring:

At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
A post-secondary degree or equivalent experience in computer science, computer systems engineering, software engineering, or a related discipline
Contemporary technical certifications related to the ServiceNow platform or supporting technologies
Experience designing and maintaining enterprise platforms, particularly ServiceNow
Proficiency with ServiceNow-specific scripting languages such as JavaScript, Jelly, and the Glide API
Hands-on experience with ServiceNow integrations, including REST/SOAP APIs and Mid Server connectivity
Strong client experience focus, demonstrating empathy, professionalism, and the ability to resolve complex inquiries
A growth mindset with a passion for continuous improvement, innovation, and knowledge sharing
Excellent interpersonal, communication, and conflict‑management skills with an ability to work effectively across diverse teams
Flexibility and agility in adapting to changing priorities, along with strong critical reasoning and decision‑making abilities

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time

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More about this job

Responsibilities

Design, manage, and support the enterprise ServiceNow platform, including scripting, automation, integrations, configuration, troubleshooting, and upgrades. Collaborate with business and IT teams to maintain shared technology solutions, improve processes and client satisfaction, monitor system performance, and support compliance with technical standards.

Requirements

Requires at least three years of IT experience, a post-secondary degree or equivalent experience in a relevant discipline, and contemporary ServiceNow or supporting-technology certifications. Candidates should have enterprise ServiceNow experience, proficiency with JavaScript, Jelly, and the Glide API, hands-on REST/SOAP and Mid Server integration experience, and strong client service, communication, and problem-solving abilities.

Skills

JavaScript
Jelly
Glide API
REST/SOAP Integrations
Mid Server Connectivity
Scripting
Automation
Solution Design
Quality Management
Troubleshooting
Hardware and Software Upgrades
Capacity and Performance Monitoring
Process Improvement
Technical Documentation
Client Support

Benefits

Incentive Pay
Annual Salary Reviews
Employer-Paid Benefits
Pension Matching
Competitive Vacation
Paid Volunteer Day
Employee Wellness
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Infrastructure
IT Service Management
Enterprise Platforms
JavaScript
Jelly
Glide API
REST APIs
SOAP APIs
Mid Server
Scripting
Automation
Integrations
Shared Infrastructure
Solution Design
Quality Management
Technical Systems
Architecture
Governance
Hardware Configuration
Application Software
Troubleshooting
System Upgrades
Capacity Monitoring
Performance Monitoring
Operational Availability
Process Documentation
Compliance
Risk Management
Continuous Improvement

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