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Added 2 months ago
M
Manager, Product Development (Go-To-Market)
Mastercard
Vancouver, BC · Toronto, ON
- Full-time
Manager, Product Development (Go-To-Market)Overview:
Added 2 months ago
FC
Wealth Transition Specialist
Fidelity Canada
Toronto, ON
- Full-time
Working closely with the Manager, Wealth Management Transitions, and the broader transition team, the Transition Specialist independently manages assigned deliverables while ensuring…
Added 2 months ago
TS
Vendor Business Manager / Naire d’Affaires – Fournisseurs
TD SYNNEX Canada ULC
Mississauga, ON
- Full-time
Added 2 months ago
BR
Manager, Marketing and Revenue Partnerships
BGO Real Estate
Edmonton, AB
- Full-time
The Manager, Marketing and Revenue Partner will report to the Property Manager and will be responsible for planning and executing a targeted, cost-efficient annual marketing plan for the…
Added 2 months ago
VC
Respiratory Therapist (RT)
Vancouver Coastal Health
North Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Full-time
The LGH Respiratory Therapy leadership team consists of an Operations Manager, Professional Practice Lead, RT Educator, and Charge RTs to ensure support as you transition to become part of…
Added 2 months ago
F
Maintenance Technician
FYidoctors
New Westminster, BC
- Full-time
Ongoing training and development opportunities
Added 2 months ago
J
Partner Marketing Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you. We’re looking for a Partner Marketing Manager to join our Product Marketing team and help shape and execute go-to-market programs across our…
Added 2 months ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Fernie, BC
A total rewards program that takes care of your financial, physical, and mental health
Added 2 months ago
Knowledge Management Specialist
Equitable
Waterloo, ON
…establishing and sustaining a comprehensive training, capability development, and documentation framework for the Individual Insurance team. You will assess current skills and operational…
Added 2 months ago
QH
Assistant Store Manager
QE Home
Vancouver, BC
- Full-time
Online training program and leadership development support.
Added 2 months ago
QH
Store Manager
QE Home
Vancouver, BC
- Full-time
Online training program and leadership development support.
Added 2 months ago
Manufacturing Supervisor
Jeld-Wen Inc.
Woodbridge, ON
Communicate to the production manager and other top plant personnel new Continuous Improvement (CI) methodologies, including those established by Engineering, R&D, the VP of Operations, and…
Added 2 months ago
BP
Supervisor, First Aid (part-time, casual)
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
- Part-time
The Supervisor, First Aid will provide leadership to the department and support the Manager, Health & Safety in overseeing all aspects of BC Place’s Safety & Security department with a…
Added 2 months ago
OY
Manager, Cornerstone Residence Program
Opportunities Yukon
Whitehorse, YT
- Full-time
The Manager, Cornerstone Residence Program, under the direction of the Executive Director, will primarily be responsible for delivering the supported independent living (SIL) program…
Added 2 months ago
CA
Pharmacist
Canadian Addiction Treatment Centers
Peterborough, ON
- Part-time
Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
Added 2 months ago
MANAGER, INTERNAL AUDIT SERVICES (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
The Manager leads the delivery of the annual risk-based internal audit plan, oversees and executes assurance and advisory engagements, develops audit talent, contributes to the development…
Added 2 months ago
BC
Operations Program Delivery Lead – Planning & Scheduling
Bird Construction
Calgary, AB
- Full-time
Operations Program Delivery Lead – Planning & SchedulingThe Operations Program Delivery Lead – Planning & Scheduling is a scheduling-focused member of National Operations Services (NOS),…
Added 2 months ago
PA
Key Holder
Ppl Agency
Toronto, ON
- Other
As Key Holder, you will support the Store Manager while leading from the frontline. You will open or close the location, guide daily execution, coach Retail Experts, protect operational…
Added 2 months ago
TM
Information Technology (IT) Support Specialist
The Mustard SEED Society
Edmonton, AB
- Full-time
All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health…
Added 2 months ago
Front End - Manager Front End
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
New Glasgow, NS
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 2 months ago
KE
Account Executive
Kao EMEA & Americas
Sarnia, ON
- Full-time
…Account Executive collaborates closely with the Area Sales Manager, Brand Executives, and Education team to deliver tailored business strategies, support cross-brand growth opportunities,…
Added 2 months ago
KE
Account Executive
Kao EMEA & Americas
Windsor, ON
- Full-time
…Account Executive collaborates closely with the Area Sales Manager, Brand Executives, and Education team to deliver tailored business strategies, support cross-brand growth opportunities,…
Added 2 months ago
DD
DSW: Supervisor Part-time
DSW Designer Shoe Warehouse
Newmarket, ON
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 2 months ago
M
Regional Maintenance Associate - Multi-Residential
Morguard
Toronto, ON
- Full-time
A comprehensive, competitive benefits program that promotes health and wellness.
Added 2 months ago
DD
The Shoe Co. - Assistant Manager
DSW Designer Shoe Warehouse
Halifax, NS
- Full-time
As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you will…

Equitable

Knowledge Management Specialist

Waterloo, ON, Canada

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Job details

Experience: 5+ years of experience in a Learning & Development role, with a proven track record of designing, delivering, and evaluating successful training programs.
Posting language: English
Posted: Aug 28, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Knowledge Management Specialist, you will play a key role in establishing and sustaining a comprehensive training, capability development, and documentation framework for the Individual Insurance team. You will assess current skills and operational processes, design and deliver targeted training solutions, and measure effectiveness through data-driven analysis to support consistent, accurate, and compliant operations. In addition, you will lead documentation governance by developing standardized procedures, job aids, and operational resources that reduce risk, improve process consistency, and enable long-term performance excellence across the business.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Conduct structured interviews, assessments, and audits to evaluate technical proficiency, product and policy knowledge, process adherence, decision-making maturity, and operational effectiveness.
Identify execution variability, knowledge gaps, rework dependencies, and documentation inconsistencies by reviewing current processes, procedures, policies, and job aids.
Develop individualized training plans aligned to role requirements, skill gaps, seniority levels, measurable learning objectives, success criteria, and timelines, while partnering with leaders to ensure alignment.
Design and deliver blended learning solutions, including web-based modules, self-study programs, peer observations, process reviews, simulations, case studies, knowledge assessments, and classroom or virtual training sessions.
Measure training effectiveness through diagnostic, formative, and summative assessments, performance comparisons, operational metrics, quality outcomes, and structured feedback to drive continuous improvement.
Analyze Quality Assurance data to identify recurring defects, determine root causes, distinguish between individual and systemic knowledge gaps, and develop targeted learning solutions.
Develop, maintain, and govern standardized documentation including operational procedures, process maps, decision trees, job aids, control documentation, and template suites to support consistency and compliance.
Partner with Process Engineering, Controls Analysts, Change Management, SMEs, Compliance, IT, and operational teams to ensure training materials and documentation remain accurate, current, and aligned with evolving processes, systems, controls, and policies.

What you’ll bring:

University degree in Adult Education, Business, Human Resources, or a related field.
5+ years of experience in a Learning & Development role, with a proven track record of designing, delivering, and evaluating successful training programs.
Experience facilitating training in virtual and hybrid learning environments, including proficiency with MS Teams and virtual classroom technologies.
Strong analytical skills with the ability to assess performance, interpret quality and operational data, identify trends, and develop data-driven learning solutions.
Exceptional written and verbal communication skills, with the ability to create clear documentation and effectively facilitate training sessions both virtually and in person.
Strong interpersonal, collaboration, and relationship-building skills, with the ability to work across multiple departments, influence stakeholders, and encourage teamwork.
High levels of integrity, confidentiality, adaptability, resourcefulness, and organizational effectiveness, with proven time management and multitasking abilities in a fast-paced environment.

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Knowledge, Quality, and Controls
Department: Individual Operations Management
Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

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More about this job

Responsibilities

The Knowledge Management Specialist will design and deliver training solutions while establishing a comprehensive documentation framework for the Individual Insurance team. They will also analyze operational data and quality metrics to identify knowledge gaps and drive continuous process improvement.

Requirements

Candidates must hold a university degree in Adult Education, Business, or Human Resources and possess at least 5 years of experience in Learning & Development. Strong analytical, communication, and facilitation skills are required to effectively manage documentation and training programs in a hybrid environment.

Skills

Knowledge management
Training design
Capability development
Documentation governance
Instructional design
Data analysis
Quality assurance
Process engineering
Stakeholder management
Virtual facilitation
MS Teams
Adult education
Performance assessment
Change management
Technical writing

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Learning & Development
Adult Education
Training Solutions
Documentation Governance
Quality Assurance
Process Mapping
Data Analysis
Instructional Design
MS Teams
Virtual Classroom
Individual Insurance
Operational Effectiveness
Change Management
Compliance
Performance Metrics
Root Cause Analysis
Stakeholder Engagement
Blended Learning
Technical Proficiency

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