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Added 2 months ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 months ago
Licensing Program Specialist
Government of Alberta
Edmonton, AB
Reporting to the Licensing Manager, the Licensing Program Specialist will exercise delegated authority to make complex licensing decisions, provide expert advice to stakeholders and…
Added 2 months ago
AG
Production Planner
AROW Global Corporation
Winnipeg, MB
- Full-time
Position Summary: As a Production Planner, you will report to the Production Manager and play a crucial role in maintaining and updating the production schedule based on sales forecasts,…
Added 2 months ago
Systems Coordinator
Government of Alberta
Edmonton, AB
…Ministry supports crime prevention and restorative justice programs, as well as programs and services to support victims of crime, including those affected by domestic violence and human…
Added 1 month ago
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Occupational Health Nurse
''
Carberry, MB
- Full-time
- Temporary
Facilitate and coordinate health programs and processes in partnership with Health and Safety and Human Resources. Conduct and/or coordinate periodic training, including but not limited to…
Added 2 months ago
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Human Resources Generalist - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
- Full-time
The Human Resources Generalist supports the day-to-day delivery of human resources programs and services across the organization. Reporting directly to the Senior Manager, Human Resources &…
Added 2 months ago
TR
AI Engineer, Product Analytics
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Product sense: an instinct for what a product manager will act on, and the judgment to tell a metric that changes a decision from one that only fills a dashboard. Experience in or alongside…
Added 2 months ago
EJ
8. Service Administrator
Edomey Janitorial & Building Services Ltd
Burnaby, BC
- Full-time
Generate compliance reports and compliance follow-ups for the Service Manager
Added 2 months ago
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HR Manager
EIZIE
MB
- Full-time
We are seeking an experienced and strategic HR Manager to lead our human resources department. As an HR Manager, you will play a crucial role in developing and implementing HR strategies,…
Added 2 months ago
IO
Senior Manager, Health Services
Irving Oil
Saint John, NB
- Full-time
We are seeking a strategic, business-minded Senior Manager, Health & Wellness to shape and lead our North American Health Services strategy, with a significant mandate to build and evolve a…
Added 3 months ago
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Manager, Disability Client Relationships & Health and Wellness
Pacific Blue Cross
Burnaby, BC
- Full-time
This role may be of particular interest to professionals currently working as a Wellness Program Manager, Manager of Disability Programs & Wellness, Manager of Workplace Wellness &…
Added 2 months ago
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Performance Partner
Tubi
Toronto, ON
- Full-time
…closely with HRBPs to develop and execute strategic talent programs, and drive manager effectiveness across the organization. This is a highly visible role that sits at the intersection of…
Added 2 months ago
DB
DSW: Supervisor Part-time
Designer Brands Canada
Newmarket, ON
- Part-time
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 2 months ago
Civil Project Manager
PCL Construction
Toronto, ON · Oakville, ON
As a Civil Project Manager for PCL Constructors Canada Inc. in Toronto, ON, you'll have the opportunity to lead complex projects from pursuit through to closeout, expand your expertise in…
Added 2 months ago
Project Manager
ATS Automation
ON · Woodbridge, ON
Attend project status meetings; may report to Program Manager for larger programs.
Added 2 months ago
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HR/Payroll Administrator
Growscape
Burlington, ON
- Other
This role is not exclusively human resources. Roughly a portion of the week is spent on plant operations and site administration, giving the successful candidate exposure to production,…
Added 2 months ago
E
Sr. Manager, People Business Partner
eBay
Toronto, ON
- Full-time
…important business challenges and activate enterprise people programs and human capital…
Added 2 months ago
Knowledge Management Specialist
Equitable
Waterloo, ON
University degree in Adult Education, Business, Human Resources, or a related field.
Added 2 months ago
Manufacturing Supervisor
Jeld-Wen Inc.
Woodbridge, ON
…timely manner, in accordance with company policy. Consult with Human Resources, Legal, and/or corporate offices as needed on…
Added 2 months ago
OY
Manager, Cornerstone Residence Program
Opportunities Yukon
Whitehorse, YT
- Full-time
The Manager, Cornerstone Residence Program, under the direction of the Executive Director, will primarily be responsible for delivering the supported independent living (SIL) program…
Added 2 months ago
CA
Pharmacist
Canadian Addiction Treatment Centers
Peterborough, ON
- Part-time
Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation,…
Added 2 months ago
EN
Human Resources Manager
Employment Network Canada Inc.
Weyburn, SK
- Full-time
Explore the next step in your leadership career as Human Resources Manager, with our Client, a reputable, growing manufacturing organization located in beautiful Weyburn, Saskatchewan!
Added 2 months ago
DD
DSW: Supervisor Part-time
DSW Designer Shoe Warehouse
Newmarket, ON
- Part-time
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 2 months ago
DD
The Shoe Co. - Assistant Manager
DSW Designer Shoe Warehouse
Halifax, NS
- Full-time
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 2 months ago
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Finance Director
Dexter
Ingersoll, ON
- Full-time
Monitor changes in Canadian tax and regulatory requirements affecting the business and work with Corporate Finance, Tax, Human Resources, and outside advisors to implement required changes.

Equitable

Knowledge Management Specialist

Waterloo, ON, Canada

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Job details

Experience: 5+ years of experience in a Learning & Development role, with a proven track record of designing, delivering, and evaluating successful training programs.
Posting language: English
Posted: Aug 28, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As a Knowledge Management Specialist, you will play a key role in establishing and sustaining a comprehensive training, capability development, and documentation framework for the Individual Insurance team. You will assess current skills and operational processes, design and deliver targeted training solutions, and measure effectiveness through data-driven analysis to support consistent, accurate, and compliant operations. In addition, you will lead documentation governance by developing standardized procedures, job aids, and operational resources that reduce risk, improve process consistency, and enable long-term performance excellence across the business.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Conduct structured interviews, assessments, and audits to evaluate technical proficiency, product and policy knowledge, process adherence, decision-making maturity, and operational effectiveness.
Identify execution variability, knowledge gaps, rework dependencies, and documentation inconsistencies by reviewing current processes, procedures, policies, and job aids.
Develop individualized training plans aligned to role requirements, skill gaps, seniority levels, measurable learning objectives, success criteria, and timelines, while partnering with leaders to ensure alignment.
Design and deliver blended learning solutions, including web-based modules, self-study programs, peer observations, process reviews, simulations, case studies, knowledge assessments, and classroom or virtual training sessions.
Measure training effectiveness through diagnostic, formative, and summative assessments, performance comparisons, operational metrics, quality outcomes, and structured feedback to drive continuous improvement.
Analyze Quality Assurance data to identify recurring defects, determine root causes, distinguish between individual and systemic knowledge gaps, and develop targeted learning solutions.
Develop, maintain, and govern standardized documentation including operational procedures, process maps, decision trees, job aids, control documentation, and template suites to support consistency and compliance.
Partner with Process Engineering, Controls Analysts, Change Management, SMEs, Compliance, IT, and operational teams to ensure training materials and documentation remain accurate, current, and aligned with evolving processes, systems, controls, and policies.

What you’ll bring:

University degree in Adult Education, Business, Human Resources, or a related field.
5+ years of experience in a Learning & Development role, with a proven track record of designing, delivering, and evaluating successful training programs.
Experience facilitating training in virtual and hybrid learning environments, including proficiency with MS Teams and virtual classroom technologies.
Strong analytical skills with the ability to assess performance, interpret quality and operational data, identify trends, and develop data-driven learning solutions.
Exceptional written and verbal communication skills, with the ability to create clear documentation and effectively facilitate training sessions both virtually and in person.
Strong interpersonal, collaboration, and relationship-building skills, with the ability to work across multiple departments, influence stakeholders, and encourage teamwork.
High levels of integrity, confidentiality, adaptability, resourcefulness, and organizational effectiveness, with proven time management and multitasking abilities in a fast-paced environment.

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Knowledge, Quality, and Controls
Department: Individual Operations Management
Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

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More about this job

Responsibilities

The Knowledge Management Specialist will design and deliver training solutions while establishing a comprehensive documentation framework for the Individual Insurance team. They will also analyze operational data and quality metrics to identify knowledge gaps and drive continuous process improvement.

Requirements

Candidates must hold a university degree in Adult Education, Business, or Human Resources and possess at least 5 years of experience in Learning & Development. Strong analytical, communication, and facilitation skills are required to effectively manage documentation and training programs in a hybrid environment.

Skills

Knowledge management
Training design
Capability development
Documentation governance
Instructional design
Data analysis
Quality assurance
Process engineering
Stakeholder management
Virtual facilitation
MS Teams
Adult education
Performance assessment
Change management
Technical writing

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Learning & Development
Adult Education
Training Solutions
Documentation Governance
Quality Assurance
Process Mapping
Data Analysis
Instructional Design
MS Teams
Virtual Classroom
Individual Insurance
Operational Effectiveness
Change Management
Compliance
Performance Metrics
Root Cause Analysis
Stakeholder Engagement
Blended Learning
Technical Proficiency

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