Jobs in Canada

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Added 6 mins ago
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Field Engineer
Weir
Quebec, QC
- $80,000 to $100,000 CAD / year
- Full-time
⦿ Cross-functional Collaboration: Liaise with technology centers, product management, and aftermarket sales to align on strategic initiatives and equipment enhancements.
Added 6 mins ago
M&
Test Analyst
Malisa & Partners Legal Practitioners
Canada
- Full-time
…executing test cases, identifying defects, and collaborating with development teams to deliver high-quality software…
Added 6 mins ago
FI
Client Service Delivery Manager
Flextrack Inc
Canada
- Full-time
You will lead client-facing service and platform specialists, oversee support requests, incidents, escalations, and configuration needs, and coordinate with Product, Solutions, and…
Added 6 mins ago
CI
Director, Sales & Business Development, North America.
CAPITAL I INDUSTRIES INC
SK · Saskatchewan, Canada
- Full-time
As a member of the leadership team, the Director, Sales & Business Development, North America. will lead sales planning, forecasting, business development and dealer performance. This…
Added 6 mins ago
RH
Director of Sales
Robert Half
Brantford, ON
- $140,000 to $175,000 CAD / year
- Full-time
Lead a strategic national retail customer relationship and serve as the primary point of contact for commercial, category, innovation, and supply chain initiatives.
Added 6 mins ago
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Data Centre Account Manager
Telecon
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Making product suggestions according to the wants and needs of customers
Added 6 mins ago
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Contact Sales Representative
Hays
Burlington, ON
- Full-time
…package) to identify their complete needs and applies the entire product basket as applicable. Ensures systematic and conscientious customer service to the defined portfolio and is directly…
Added 6 mins ago
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Chef d'Équipe, Dédouanement des Moteurs / Team Lead, Engine Clearance
RTX
Longueuil, QC
- Full-time
Added 6 mins ago
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Lead Warehouse Associate (Night Shift)
Wesco
Mississauga, ON
- Full-time
Shift: Candidates night shifts 11:30 pm-8:00 am- Sunday 11:30 pm to 8:00 am Friday · 3 years of warehouse operations experience required
Added 6 mins ago
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Bilingual Account Executive/Sales with dental practices experience, Quebec
Talentuch
Remote, Canada
- Full-time
- Remote
Territory Development: You'll map your market, identify the best-fit practices, and work a smart, consistent strategy to penetrate them.
Added 6 mins ago
Temporary Showroom Manager Vancouver, BC
Cosentino
Vancouver, BC
- Manage key customers in the area: planning, visits, development of the relationship, sales, etc.
Added 6 mins ago
VC
Technical Account Manager
Valsoft Corporation
Remote, Canada
- Remote
…account. This role blends hands-on support, adoption strategy and product expertise. You’ll triage and resolve customer issues, work with internal teams to move them forward, present…
Added 6 mins ago
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ERP Sales Representative
Aktion Associates
Remote, Canada
- $70,000 to $130,000 CAD / year
- Full-time
- Remote
Lead the full sales lifecycle, including prospecting, qualification, solution positioning, proposal development, and deal closure
Added 21 mins ago
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MRO Buyer
Napoleon
Barrie, ON
- Full-time
…manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs.…
Added 21 mins ago
AW
Project/Business Development Manager - Multi-Family
All Weather At Home
AB · Calgary, AB
- Full-time
We’re looking for a driven, relationship-focused Project/Business Development Manager – Multi-Family to grow our multi-family business in the Calgary area.
Added 21 mins ago
Senior Software Engineer - Search & AI
Guidepoint
Toronto, ON
Design index mappings, analyzers, and tokenizers for expert, company, project, and lead data, including semantic_text and dense_vector fields
Added 21 mins ago
Business Planning and Workforce Manager
Google
Waterloo, ON
Familiarity with collaborating with BI/Development teams to automate reporting workflows, data pipelines, and operational dashboards.
Added 37 mins ago
I
Systems Testing/QA Specialist - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
Responsibilities Lead the design of test strategy, plans, scenarios, scripts, or procedures for testing General Skills Experience co-ordinating the test strategy and plan with project…
Added 37 mins ago
IS
UI Lead with Ionic
Iris Software Inc.
Toronto, ON
- Contract
Lead the design and development of scalable frontend Angular. Exposure to Ionic would be a plus
Added 37 mins ago
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Senior Full Stack Developer (Angular & Java)
Yochana
Montreal, QC
- Full-time
You will support and lead different phases of the product lifecycle including analysis, development, and testing.
Added 37 mins ago
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Senior Full Stack Developer (Angular & Java)
Yochana
Montreal, QC
- Full-time
You will support and lead different phases of the product lifecycle including analysis, development, and testing.
Added 37 mins ago
SG
Business Development Representative - SaaS Fintech
SYNDi Group
Toronto, ON
- Full-time
As a Business Development Representative (BDR), you create new sales opportunities for SYNDi. You will reach the loan managers, lending directors and teams who would use the platform every…
Added 37 mins ago
Human Resources Business Partner
Human Resources Department - NRT Technology Corp.
Toronto, ON
…medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more.…
Added 37 mins ago
Supervisor, Policy Service Individual Insurance
Equitable
Waterloo, ON
This role offers the opportunity to lead the day‑to‑day service delivery of a Policy Services team, playing a key role in Equitable’s client experience strategy. You will ensure policy…
Added 37 mins ago
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Junior Sales Representative
Mikkelsen-Coward
Winnipeg, MB
- Full-time

Equitable

Supervisor, Policy Service Individual Insurance

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 2–5 years of experience in insurance operations, underwriting, or case management, preferably within individual life insurance
Posting language: English
Posted: Nov 13, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

This role offers the opportunity to lead the day‑to‑day service delivery of a Policy Services team, playing a key role in Equitable’s client experience strategy. You will ensure policy service interactions are seamless, proactive, and empathetic while maintaining strong operational, risk, and compliance standards.

You will lead and develop a growing team, drive service quality and productivity, support process and technology improvements, and contribute to a multi‑year transformation toward a more digitized, client‑centric in‑force experience.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Senior Manager, Policy Service Individual Insurance
Department: Individual Insurance
Term: Permanent Full-Time

What you’ll do:

Lead and manage day‑to‑day Individual Insurance Operations to ensure work is completed accurately, efficiently, and within established service standards
Own workload planning, capacity management, and intraday productivity monitoring to optimize service delivery and team performance
Deliver consistent, high‑quality service experiences for Policyholders, Advisors, MGAs, and internal partners
Manage and resolve escalated service issues, complex case exceptions, and complaints
Establish and maintain strong procedures, documentation, training, and operational controls to ensure quality, consistency, and scalability
Ensure appropriate service, quality, and productivity metrics are in place; monitor performance and act on results through coaching, corrective actions, and process improvements
Recruit, develop, and lead a high‑performing, engaged team through ongoing coaching, mentoring, and performance management
Foster a client‑centric, accountable, and continuous‑improvement culture within the team
Support and participate in projects related to new systems, products, regulatory changes, and Agile initiatives, acting as a subject matter expert or engaging the appropriate SMEs from the team
Identify, implement, and sustain continuous process improvements that enhance efficiency, quality, cost effectiveness, and client experience
Ensure compliance with insurance legislation, tax regulations, CLHIA guidelines, AML requirements, privacy standards, complaint handling protocols, and FATCA/CRS
Identify operational and regulatory risks and partner with Strategy, Risk, and Compliance teams to implement and sustain effective controls
Oversee complex insurance calculations and quality programs in accordance with product, contractual, and regulatory requirements
Ensure accurate account balancing and maintenance across multiple functions

What you’ll bring:

Bachelor’s degree in Business Administration, Finance, Insurance, or a related field, or an equivalent combination of education and experience
2–5 years of experience in insurance operations, underwriting, or case management, preferably within individual life insurance
Sound knowledge of life insurance products, contract provisions, and inforce administration
Strong people leadership capabilities with a passion for coaching, mentoring, developing talent, and leading through change
Demonstrated ability to deliver difficult feedback and decisions with empathy and clarity
Strong understanding of Individual Operations functions, workflows, and interdependencies
Experience driving operational excellence through workflow design, process improvement, and change management
Exposure to project management methodologies and Agile ways of working
Excellent analytical, problem‑solving, critical thinking, and decision‑making skills
Proven ability to use data and performance metrics to identify trends, manage outcomes, and improve quality and productivity
Working knowledge of insurance compliance requirements including AML, privacy, FATCA/CRS, tax rules, and complaint handling
Technical proficiency with insurance administration systems (e.g., Ingenium, FASAT), CRM tools, and Microsoft Office Suite
Preferred industry certifications such as LOMA, CLU, CHS, Life License, or similar credentials

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The supervisor will lead and manage day-to-day Individual Insurance operations to ensure accurate, efficient service delivery and team performance. They are responsible for workload planning, coaching staff, and driving continuous process improvements to support a client-centric experience.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 2-5 years of experience in insurance operations or case management. Strong leadership capabilities, knowledge of life insurance products, and familiarity with compliance requirements are essential.

Skills

People leadership
Coaching
Mentoring
Workload planning
Capacity management
Operational excellence
Process improvement
Change management
Analytical skills
Problem-solving
Critical thinking
Insurance operations
Compliance
Risk management
Performance management
Agile methodologies

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Individual Insurance
Policy Services
Operations Management
Ingenium
FASAT
CRM
Microsoft Office
LOMA
CLU
CHS
Life License
AML
Privacy
FATCA
CRS
CLHIA
Agile
Risk Management
Compliance
Capacity Management
Performance Management
Workflow Design
Change Management
Client Experience
Insurance Administration
Contract Provisions
Inforce Administration
Operational Controls
Data Analysis
Quality Assurance

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Work requirements

Jobs in Canada