Jobs in Canada

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Added 6 mins ago
BC
ETL Lead
BrainRidge Consulting
Toronto, ON
- Full-time
We're seeking an experienced, hands-on, client-facing ETL Lead to own the design, delivery, and quality of data pipelines for a major Canadian bank as it modernizes its data platform on…
Added 6 mins ago
CI
Director, Sales & Business Development, North America.
CAPITAL I INDUSTRIES INC
SK · Saskatchewan, Canada
- Full-time
As a member of the leadership team, the Director, Sales & Business Development, North America. will lead sales planning, forecasting, business development and dealer performance. This…
Added 6 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Works collaboratively with the Decision Support team to collect data from hospital systems to inform quality and patient safety issues.
Added 6 mins ago
C
Supply Chain Planner - Mandarin
Collabera
Mississauga, ON
- Contract
Reconcile demand, inventory, open orders, supplier commitments and material requirements across relevant systems and partner data.
Added 6 mins ago
MP
Senior Manager, OneStream Platform
Michael Page
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
…organization's OneStream and Hyperion environments while managing a team of EPM Administrators. This role serves as the primary liaison between business stakeholders, administrators, and…
Added 6 mins ago
J
Sr. Mech and Robotics Tech
JLL
Brampton, ON
- Full-time
As a Sr. Mech & Robotics Tech, you will lead service technicians on the team in the installation and repair of automated packaging and distribution equipment. You will support the…
Added 6 mins ago
IM
Associate Portfolio Manager, Public Credit
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
Lead or contribute to initiatives within Global Credit to enhance portfolio management infrastructure through the application of AI and the integration of new investment systems and…
Added 6 mins ago
Agile Team Coach, Direct Venture
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Kitchener, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
Use retrospectives, team health indicators, delivery data, and stakeholder feedback to implement focused improvements.
Added 6 mins ago
R
Chef d'Équipe, Dédouanement des Moteurs / Team Lead, Engine Clearance
RTX
Longueuil, QC
- Full-time
Added 6 mins ago
Project Leader
Magellan
Winnipeg, MB
Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies…
Added 6 mins ago
RB
Technical Supervisor
Red Bull
Chilliwack, BC
- Full-time
…activities. This role provides direct leadership to the maintenance team while serving as the primary technical authority for equipment reliability, automation systems, asset lifecycle…
Added 6 mins ago
MP
Director of Engineering, Maintenance & Reliability
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
Our team of coffee and tea experts is passionate about what we do, proud of our history, and excited about building what comes next. Join us and work alongside talented people, tackle…
Added 6 mins ago
People Business Partner
GHD Group Pty Ltd
Montreal, QC · Saint-Laurent, Québec
…people-focused People Business Partner to join our Canada Central People Team. This role offers the opportunity to partner with leaders across Ontario, helping shape workforce strategies,…
Added 6 mins ago
Director, SCM, Marine Terminal, Pacific Link
Trans Mountain
Vancouver, BC
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Director, Supply Chain Management, Marine Terminal, Pacific Link. In this…
Added 6 mins ago
AI Director - Global AI Risk Management
Scotiabank
Toronto, ON
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge to execute the AI Risk…
Added 6 mins ago
E
Sales Representative, Ruminant Business Central Alberta
Elanco
Mississauga, ON · CA - Mississauga
- Full-time
Making animals’ lives better makes life better – join our team today!
Added 6 mins ago
Specialist, Information Governance Program
Independent Electricity System Operator
Canada
…through governance dashboards, you'll have the opportunity to lead impactful initiatives that strengthen compliance, improve operational efficiency, and unlock the value of information as a…
Added 20 mins ago
N
MRO Buyer
Napoleon
Barrie, ON
- Full-time
…requirements are supplied at the appropriate cost, quality and lead time while supporting operational continuity, supplier performance, inventory availability and total cost improvement.…
Added 20 mins ago
SA
Professional Practice Leader - Allied/Applied
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Uses clinical, quality, safety, operational, and patient experience data to identify practice trends, establish performance indicators, recommend improvements, and support evidence-informed…
Added 20 mins ago
SA
Professional Practice Leader - Nursing
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Current Basic Life Support (BLS) certification required
Added 20 mins ago
Senior Software Engineer - Search & AI
Guidepoint
Toronto, ON
We are hiring a Senior Software Engineer to build and run the search systems that connect Guidepoint clients with the right experts. You will join the Search team in Data Engineering and…
Added 36 mins ago
I
Systems Testing/QA Specialist - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
Responsibilities Lead the design of test strategy, plans, scenarios, scripts, or procedures for testing General Skills Experience co-ordinating the test strategy and plan with project…
Added 36 mins ago
Y
Senior Full Stack Developer (Angular & Java)
Yochana
Montreal, QC
- Full-time
You will support and lead different phases of the product lifecycle including analysis, development, and testing.
Added 36 mins ago
Y
Senior Full Stack Developer (Angular & Java)
Yochana
Montreal, QC
- Full-time
You will support and lead different phases of the product lifecycle including analysis, development, and testing.
Added 36 mins ago
RH
Accounting Manager
Robert Half
AB · Edmonton, AB
- $115,000 to $125,000 CAD / year
- Full-time
Our client is seeking an experienced Accounting Manager to oversee day-to-day financial operations while providing leadership to a growing accounting team.

Equitable

Supervisor, Policy Service Individual Insurance

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 2–5 years of experience in insurance operations, underwriting, or case management, preferably within individual life insurance
Posting language: English
Posted: Nov 13, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

This role offers the opportunity to lead the day‑to‑day service delivery of a Policy Services team, playing a key role in Equitable’s client experience strategy. You will ensure policy service interactions are seamless, proactive, and empathetic while maintaining strong operational, risk, and compliance standards.

You will lead and develop a growing team, drive service quality and productivity, support process and technology improvements, and contribute to a multi‑year transformation toward a more digitized, client‑centric in‑force experience.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Senior Manager, Policy Service Individual Insurance
Department: Individual Insurance
Term: Permanent Full-Time

What you’ll do:

Lead and manage day‑to‑day Individual Insurance Operations to ensure work is completed accurately, efficiently, and within established service standards
Own workload planning, capacity management, and intraday productivity monitoring to optimize service delivery and team performance
Deliver consistent, high‑quality service experiences for Policyholders, Advisors, MGAs, and internal partners
Manage and resolve escalated service issues, complex case exceptions, and complaints
Establish and maintain strong procedures, documentation, training, and operational controls to ensure quality, consistency, and scalability
Ensure appropriate service, quality, and productivity metrics are in place; monitor performance and act on results through coaching, corrective actions, and process improvements
Recruit, develop, and lead a high‑performing, engaged team through ongoing coaching, mentoring, and performance management
Foster a client‑centric, accountable, and continuous‑improvement culture within the team
Support and participate in projects related to new systems, products, regulatory changes, and Agile initiatives, acting as a subject matter expert or engaging the appropriate SMEs from the team
Identify, implement, and sustain continuous process improvements that enhance efficiency, quality, cost effectiveness, and client experience
Ensure compliance with insurance legislation, tax regulations, CLHIA guidelines, AML requirements, privacy standards, complaint handling protocols, and FATCA/CRS
Identify operational and regulatory risks and partner with Strategy, Risk, and Compliance teams to implement and sustain effective controls
Oversee complex insurance calculations and quality programs in accordance with product, contractual, and regulatory requirements
Ensure accurate account balancing and maintenance across multiple functions

What you’ll bring:

Bachelor’s degree in Business Administration, Finance, Insurance, or a related field, or an equivalent combination of education and experience
2–5 years of experience in insurance operations, underwriting, or case management, preferably within individual life insurance
Sound knowledge of life insurance products, contract provisions, and inforce administration
Strong people leadership capabilities with a passion for coaching, mentoring, developing talent, and leading through change
Demonstrated ability to deliver difficult feedback and decisions with empathy and clarity
Strong understanding of Individual Operations functions, workflows, and interdependencies
Experience driving operational excellence through workflow design, process improvement, and change management
Exposure to project management methodologies and Agile ways of working
Excellent analytical, problem‑solving, critical thinking, and decision‑making skills
Proven ability to use data and performance metrics to identify trends, manage outcomes, and improve quality and productivity
Working knowledge of insurance compliance requirements including AML, privacy, FATCA/CRS, tax rules, and complaint handling
Technical proficiency with insurance administration systems (e.g., Ingenium, FASAT), CRM tools, and Microsoft Office Suite
Preferred industry certifications such as LOMA, CLU, CHS, Life License, or similar credentials

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The supervisor will lead and manage day-to-day Individual Insurance operations to ensure accurate, efficient service delivery and team performance. They are responsible for workload planning, coaching staff, and driving continuous process improvements to support a client-centric experience.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 2-5 years of experience in insurance operations or case management. Strong leadership capabilities, knowledge of life insurance products, and familiarity with compliance requirements are essential.

Skills

People leadership
Coaching
Mentoring
Workload planning
Capacity management
Operational excellence
Process improvement
Change management
Analytical skills
Problem-solving
Critical thinking
Insurance operations
Compliance
Risk management
Performance management
Agile methodologies

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Individual Insurance
Policy Services
Operations Management
Ingenium
FASAT
CRM
Microsoft Office
LOMA
CLU
CHS
Life License
AML
Privacy
FATCA
CRS
CLHIA
Agile
Risk Management
Compliance
Capacity Management
Performance Management
Workflow Design
Change Management
Client Experience
Insurance Administration
Contract Provisions
Inforce Administration
Operational Controls
Data Analysis
Quality Assurance

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Work requirements

Jobs in Canada