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IO
Senior Manager, Financial Planning & Analysis
Irving Oil
Saint John, NB
- Full-time
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities and a donation matching…
Added just now
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Supervisor - Emergency Services & Security
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- Full-time
Following areas would be considered an asset; volunteer firefighter, industrial firefighter, medical first responder, hazardous material technician, rope rescue technician (confined space/…
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Lead Instructional Designer
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Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
This role follows a hybrid work model, with an in-office presence required three days per week
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Disability Claims Administrator (Bilingual)
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Montreal, QC
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Added 15 mins ago
YO
Maintenance Technician
YMCA of Greater Toronto
Markham, ON
- Full-time
Ensures appropriate policies and procedures are implemented and monitored to ensure safe and effective member and volunteer participation.
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Member Experience Advisor - Crossfield
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Crossfield, AB
- Part-time
Opportunities to get involved and give back through an employee volunteer program
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Supervisor, Support Services
Humber River Health
ON · Greater Toronto Area, ON
- Other
Employment Status: Part TimeHours of Work: Night shift assignment, every Friday and Saturday night 11:00 pm to 7:00 am including Holidays
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Environmental Attendant
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Document Management Specialist - Office & Administrative Specialist Intermediate
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift · In addition, the applicant must possess a Class D Driver’s License
Added 30 mins ago
Supervisor, Policy Service Individual Insurance
Equitable
Waterloo, ON
Time Away: Competitive vacation plus one paid volunteer day each year
Added 30 mins ago
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Spécialiste Improvest / Improvest Specialist
Zoetis
Quebec, QC
- Full-time
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Technical Talent Acquisition Specialist
Kindsight
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
Time to unplug: Vacation, flex days, volunteer time and a team-wide year-end wellness shutdown.
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Quality Engineering Lead - Fraud Technology
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Mississauga, ON
- Full-time
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Spécialiste Improvest / Improvest Specialist
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Member Service Representative II
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Member Service Representative II
Thrive Wealth Management
Ituna, SK
- Full-time
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Recreation Manager- AgeCare South Terrace
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AB · AgeCare South Terrace
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Community Volunteer Income Tax Clinic Coordinator
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Thunder Bay, ON
- Full-time
Role Description The Community Volunteer Income Tax Clinic Coordinator is a 28 hour per week, on-site role based in Thunder Bay, ON. The coordinator oversees the daily operations of the…
Added 1 hour ago
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Procurement Specialist, Contracts
Irving Oil
Saint John, NB
- Full-time
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation…
Added 1 hour ago
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Senior IT Procurement Specialist
Irving Oil
Saint John, NB
- Full-time
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation…
Added 1 hour ago
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Engage Life Coordinator
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Fredericton, NB · NB-Fredericton
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Must possess valid driver’s license
Added 1 hour ago
HR
Registered Nurse 7 East Cardiology
Humber River Health
Toronto, ON · Greater Toronto, ON
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Employment Status: Part-TimeHours of Work: Must be able to work rotating shifts days, nights, evenings, weekends an holidays
Added 1 hour ago
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Spécialiste Improvest / Improvest Specialist
Zoetis
Quebec, QC
- Full-time
Added 1 hour ago
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Overnight Line Cook/Cuisinier du nuit
Playground
Montreal, QC
- Full-time
Must have a valid Canadian working visa
Added 1 hour ago
P
Bartender/Barman/maid
Playground
Montreal, QC
- Full-time
Équilibrez votre argent à la fin de chaque quart de travail · Doit être capable de travailler sur vos pieds pendant la durée du quart de travail

Equitable

Supervisor, Policy Service Individual Insurance

Waterloo, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 2–5 years of experience in insurance operations, underwriting, or case management, preferably within individual life insurance
Posting language: English
Posted: Nov 13, 2026

Original job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

This role offers the opportunity to lead the day‑to‑day service delivery of a Policy Services team, playing a key role in Equitable’s client experience strategy. You will ensure policy service interactions are seamless, proactive, and empathetic while maintaining strong operational, risk, and compliance standards.

You will lead and develop a growing team, drive service quality and productivity, support process and technology improvements, and contribute to a multi‑year transformation toward a more digitized, client‑centric in‑force experience.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Reports To: Senior Manager, Policy Service Individual Insurance
Department: Individual Insurance
Term: Permanent Full-Time

What you’ll do:

Lead and manage day‑to‑day Individual Insurance Operations to ensure work is completed accurately, efficiently, and within established service standards
Own workload planning, capacity management, and intraday productivity monitoring to optimize service delivery and team performance
Deliver consistent, high‑quality service experiences for Policyholders, Advisors, MGAs, and internal partners
Manage and resolve escalated service issues, complex case exceptions, and complaints
Establish and maintain strong procedures, documentation, training, and operational controls to ensure quality, consistency, and scalability
Ensure appropriate service, quality, and productivity metrics are in place; monitor performance and act on results through coaching, corrective actions, and process improvements
Recruit, develop, and lead a high‑performing, engaged team through ongoing coaching, mentoring, and performance management
Foster a client‑centric, accountable, and continuous‑improvement culture within the team
Support and participate in projects related to new systems, products, regulatory changes, and Agile initiatives, acting as a subject matter expert or engaging the appropriate SMEs from the team
Identify, implement, and sustain continuous process improvements that enhance efficiency, quality, cost effectiveness, and client experience
Ensure compliance with insurance legislation, tax regulations, CLHIA guidelines, AML requirements, privacy standards, complaint handling protocols, and FATCA/CRS
Identify operational and regulatory risks and partner with Strategy, Risk, and Compliance teams to implement and sustain effective controls
Oversee complex insurance calculations and quality programs in accordance with product, contractual, and regulatory requirements
Ensure accurate account balancing and maintenance across multiple functions

What you’ll bring:

Bachelor’s degree in Business Administration, Finance, Insurance, or a related field, or an equivalent combination of education and experience
2–5 years of experience in insurance operations, underwriting, or case management, preferably within individual life insurance
Sound knowledge of life insurance products, contract provisions, and inforce administration
Strong people leadership capabilities with a passion for coaching, mentoring, developing talent, and leading through change
Demonstrated ability to deliver difficult feedback and decisions with empathy and clarity
Strong understanding of Individual Operations functions, workflows, and interdependencies
Experience driving operational excellence through workflow design, process improvement, and change management
Exposure to project management methodologies and Agile ways of working
Excellent analytical, problem‑solving, critical thinking, and decision‑making skills
Proven ability to use data and performance metrics to identify trends, manage outcomes, and improve quality and productivity
Working knowledge of insurance compliance requirements including AML, privacy, FATCA/CRS, tax rules, and complaint handling
Technical proficiency with insurance administration systems (e.g., Ingenium, FASAT), CRM tools, and Microsoft Office Suite
Preferred industry certifications such as LOMA, CLU, CHS, Life License, or similar credentials

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities 
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching 
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The supervisor will lead and manage day-to-day Individual Insurance operations to ensure accurate, efficient service delivery and team performance. They are responsible for workload planning, coaching staff, and driving continuous process improvements to support a client-centric experience.

Requirements

Candidates must possess a bachelor's degree in a relevant field and 2-5 years of experience in insurance operations or case management. Strong leadership capabilities, knowledge of life insurance products, and familiarity with compliance requirements are essential.

Skills

People leadership
Coaching
Mentoring
Workload planning
Capacity management
Operational excellence
Process improvement
Change management
Analytical skills
Problem-solving
Critical thinking
Insurance operations
Compliance
Risk management
Performance management
Agile methodologies

Benefits

Incentive pay
Annual salary reviews
Employer-paid benefits
Pension matching
Vacation
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Individual Insurance
Policy Services
Operations Management
Ingenium
FASAT
CRM
Microsoft Office
LOMA
CLU
CHS
Life License
AML
Privacy
FATCA
CRS
CLHIA
Agile
Risk Management
Compliance
Capacity Management
Performance Management
Workflow Design
Change Management
Client Experience
Insurance Administration
Contract Provisions
Inforce Administration
Operational Controls
Data Analysis
Quality Assurance

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Work requirements

Jobs in Canada