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Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Corporate & Continuing Education (CCE) is seeking an innovative, enthusiastic Curriculum Development Lead to join their team. Reporting to the Curriculum Development Supervisor in Product…
Added 3 hours ago
Environmental Protection Officer - Wetlands Specialist
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AB
The EPO Wetland Specialist provides technical and regulatory advice including issues pertaining to water drainage works, impacts to wetlands, surface water management, erosion, flooding,…
Added 3 hours ago
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Saint John, NB
- Full-time
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- Full-time
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Added 4 hours ago
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- Full-time
Continuous learning and development through corporate programs and on-the-job experience.
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Project Management Specialist, Languages Team
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- Full-time
Continuous learning and development through corporate programs and on-the-job experience.
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QMO Test Specialist
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University of Waterloo
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University of Waterloo
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University of Waterloo
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University of Waterloo
Waterloo, ON · South Campus Hall
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Added 5 hours ago
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Digital Solutions Specialist
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Added 6 hours ago
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Closed listing

Equitable

Training and Documentation Specialist - Individual Insurance

Waterloo, ON, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Equitable is growing! We are looking for a Training and Documentation Specialist to join our Individual Insurance Team! Our ideal new team member is a strong communicator who can develop and deliver comprehensive training material, someone who has sound knowledge and understanding of training concepts, and someone who is a collaborator that can work with others towards a common goal. If that’s you, why not explore a career at one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Responsible for the development and delivery of comprehensive and meaningful product, process, and technology training for the Individual Insurance line of business
Develop training material and execute as required
Perform analysis, develop, and maintain new/existing procedural documentation servicing the Individual Insurance line of business
Responsible for continuing education and development through the identification of skill gaps, the development of job specific training modules for all employees and through ongoing research of new training tools and methodologies

What you’ll bring:

Sound knowledge and understanding of training concepts and methodologies related to adult education
Exceptional interpersonal, oral/written communication and presentation skills
Proven experience in documentation and courseware preparation and delivery of interactive training sessions using a variety of methods (web-based/virtual training, classroom training, job aids, multimedia visual aids and reference materials)
Comfortable managing and prioritizing multiple projects simultaneously and meeting deadlines with limited supervision in a fast-paced environment
Proven experience of having worked successfully in a team
A positive can-do attitude and customer focused approach to deal with challenging situations with integrity, empathy and sincerity
Ability to perform in a constantly changing environment
Comfortable with hardware tools (scanner/data projector etc.)
Proficient in Microsoft Office applications
University degree or equivalent combination of education and work experience
FLMI and/or a certificate in adult education/learning would be an asset
Prior industry experience would be an asset
Prior experience working within a call center environment would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Allowance provided in place of vacation pay and benefits
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Head of Client Care Centre Training, Knowledge, and Development
Department: Client Care Centre
Term: Temporary Full-Time, Six (6) Month Contract

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

About employer

More about this job

Responsibilities

Develop and deliver product, process, and technology training for the Individual Insurance business, using appropriate training materials and methods. Analyze, create, and maintain procedural documentation, identify employee skill gaps, and develop job-specific learning modules.

Requirements

Candidates should have knowledge of adult learning and training methodologies, experience preparing documentation and courseware, and the ability to deliver interactive training through virtual, classroom, and other formats. Strong communication, presentation, teamwork, organization, adaptability, and Microsoft Office skills are expected; a university degree or equivalent experience is required, while FLMI, adult education certification, and relevant industry or call center experience are assets.

Skills

Training Development
Training Delivery
Adult Education
Procedural Documentation
Courseware Preparation
Interactive Training
Virtual Training
Classroom Training
Interpersonal Communication
Written Communication
Presentation Skills
Project Management
Prioritization
Teamwork
Microsoft Office
Customer Service

Benefits

Learning And Development Opportunities
Wellness Support
Vacation Pay Allowance

Visa sponsorship

Not detected in the job text

Keywords

Individual Insurance
Training Concepts
Adult Education
Training Methodologies
Product Training
Process Training
Technology Training
Procedural Documentation
Courseware
Interactive Training
Virtual Training
Classroom Training
Job Aids
Multimedia Visual Aids
Reference Materials
Skill Gap Analysis
Job-Specific Training Modules
Continuing Education
Microsoft Office
Hardware Tools
Scanner
Data Projector
FLMI
Call Center
Client Care Centre

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