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Added 5 hours ago
PO
Nongsa Project, Batam
PT ODG Indonesia
Clarington, ON
- Volunteer
We are looking fo an experienced Sales Coordinator to coordinate sales operations, support business development activities, monitor sales performance, and ensure the sales team achieves…
Added 5 hours ago
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Forward Deployment Engineer Lead- Commercial
''
Toronto, ON
- Full-time
- Other
The FDE Commercial Lead is part of McCain’s Artificial Intelligence organization and reports to the FDE Practice Manager. This individual contributor role leads the Portfolio FDE talent…
Added 6 hours ago
J
Onboarding Engineer
Jobgether
Canada
- Full-time
Ability to collaborate effectively and build strong relationships across Sales, Customer Success, and Engineering.
Added 6 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
You will partner with cross-functional teams - including Supply Chain, Engineering, IT, Finance, and Sales - to strengthen Husky’s global trade compliance framework, enhance operational…
Added 6 hours ago
BJ
Marketing Manager
Bradford Jacobs
Toronto, ON
- Full-time
Partner with sales and product teams to develop compelling messaging, integrated campaigns and go-to-market strategies aligned with commercial objectives.
Added 7 hours ago
GD
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions - we are dedicated to cultivating careers. If you seek a purpose-driven career solving…
Added 8 hours ago
PF
Technical Manager
Power Factors
Brossard, QC
- Full-time
Added 8 hours ago
PF
Technical Manager
Power Factors
Remote, Canada
- Remote
Added 9 hours ago
L
Healthcare Professional - Registered Respiratory Therapist
Linde
Grande Prairie, AB
- Full-time
You bring a minimum of two (2) years of related experience, with homecare and sales experience considered assets Demonstrate excellent customer service and communication skills
Added 10 hours ago
ME
Technicien(ne) de Service en Chantier / Field Service Technician
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Val d'Or, QC
- Full-time
MacLean Engineering est à la recherche d’un(e) Technicien(ne) de Service en Chantier compétent(e) et expérimenté(e) pour se joindre à notre équipe grandissante de pièces de rechange à…
Added 10 hours ago
E
Service Administrator
Epiroc
Sudbury, ON · Lively, ON
- Full-time
Identifying potential new sales opportunities.
Added 10 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
You will partner with cross-functional teams - including Supply Chain, Engineering, IT, Finance, and Sales - to strengthen Husky’s global trade compliance framework, enhance operational…
Added 11 hours ago
AC
Service Technician - Central Ontario
Atlas Copco
Toronto, ON
- Full-time
Advising the Service Operations Manager and/or the service sales team of any new business opportunity you may spot in the field
Added 11 hours ago
AC
Service Technician - Central Ontario
Atlas Copco
Mississauga, ON
- Full-time
Advising the Service Operations Manager and/or the service sales team of any new business opportunity you may spot in the field
Added 11 hours ago
PH
Product Manager - Truck
Parker Hannifin
Milton, ON
- Full-time
The Truck Product Manager is responsible for the strategic management and profitable growth of Parker’s truck product portfolio throughout its lifecycle. This role drives product and market…
Added 11 hours ago
CC
Construction & Operations Manager - Gestionnaire de Construction et des Opérations Immobilières
Consumer Centres
Montreal, QC
- Full-time
The Project & Operations Manager will oversee property operations, retail tenant build-outs, construction projects, and capital improvements across the Company’s commercial real estate…
Added 11 hours ago
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Sales Manager - Healthcare - Central Canada
Linde
Markham, ON
- Full-time
Sales Manager - Healthcare - Central Canada (temps plein)
Added 11 hours ago
AC
Product Marketing Specialist
Amaris Consulting | Part of Mantu
Oakville, ON
- Full-time
…coordination. You’ll also support project execution across engineering, procurement, construction, commissioning, operational readiness and…
Added 11 hours ago
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Business Development Manager
Jule
Toronto, ON
- Full-time
…the industry for the past ten years. The Business Development Manager will be a part of a rapidly growing organization with opportunities to collaborate with various department’s including,…
Added 11 hours ago
BP
Senior Enterprise Account Manager
Bronx Park Urgent Med Care PC
Revenue, SK
- Full-time
…cross-functionally with technical project managers, product, engineering, marketing, sales, and finance, you’ll shape strategic roadmaps, deliver on partner goals, and drive mutual success…
Added 11 hours ago
E
Director Customer Operations
Ericsson
Toronto, ON
- Full-time
Collaborate with PMO, Sales, Product, Engineering, and Customer Units to ensure seamless execution from presales through delivery.
Added 11 hours ago
P&
Gestionnaire de projet, développement des affaires manufacturières canadiennes / Canadian Manufacturing Business Development Project Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Job title: Canadian Manufacturing Business Development Project Manager
Added 11 hours ago
L
Bilingual In-Store Sales Representative
Linde
Ottawa, ON
- Full-time
Bilingual In-Store Sales Representative (temps plein)
Added 11 hours ago
D
Manager, Microsoft Dynamics
Deloitte
Ottawa, ON
- Full-time
Bachelor's degree in Computer Science, Engineering, Business, Information Systems, or a related field.
Added 11 hours ago
R
Senior Product Marketing Manager, Supplier
Remarcable
Vancouver, BC
- $120,000 to $150,000 USD / year
- Full-time
You'll work side by side with product, engineering, sales, supplier success, and our distributor customers. The products, the positioning, and the go-to-market programs are all still being…

Ericsson

Director Customer Operations

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Join our Team

Location: Canada – Toronto.

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

We are seeking a Director of Customer Operations to lead end‑to‑end operational excellence across Cloud Software & Services (CSS) engagements, for one of the leading customers in Canada. This is a CFR (Customer Fulfillment Responsible) role and as part of the Core-3 engagements, expected to lead the fulfillment part through the sale and delivery lifecycle. Reporting to the Head of Operations CSS Canada, the role is accountable for customer delivery performance, operational governance, financial discipline, and cross‑functional execution, ensuring CSS delivers high‑quality outcomes at scale while continuously improving customer experience and profitability.

The Director of Customer Operations partners closely with Customer Units (CUs), Sales, Delivery, PMO, Product, and Business Operations to translate strategy into execution and drive predictable outcomes for CSS business and customer success.

What you will do:

Own end‑to‑end customer delivery performance across CSS engagements, ensuring delivery commitments, SLAs, and contractual outcomes are met.
Drive operational rigor across delivery governance, escalation management, risk mitigation, and customer satisfaction.
Act as the senior operational interface for key customer engagements, working in close partnership with account leadership.
Lead customer steering meetings for reporting progress on critical programs and tracking key issues, escalations etc.
Establish and lead operating rhythms, governance forums, and performance reviews across CSS delivery units.
Monitor operational and financial KPIs including delivery health, margin, forecast accuracy, cost control, and customer experience metrics.
Identify performance trends and drive corrective actions across portfolios and delivery teams.
Partner with Finance and Business Operations to ensure strong cost and margin control, resource planning, and forecasting accuracy.
Drive optimal utilization of delivery resources while balancing quality, speed, and financial outcomes.
Support annual business planning, quarterly forecasting, and monthly operational reviews.
Collaborate with PMO, Sales, Product, Engineering, and Customer Units to ensure seamless execution from presales through delivery.
Align CSS operational execution with customer expectations, commercial commitments, and portfolio strategy.
Influence without authority across a matrix organization to deliver results.
Lead and develop a high‑performing operations leadership team, fostering accountability, collaboration, and continuous improvement.
Drive competence readiness, talent development, and succession planning within Customer Operations.
Promote a culture of customer focus, transparency, and operational excellence.

The skills you bring:

Director‑level experience leading customer operations, service delivery, or large‑scale programs within software, core and cloud services.
Proven track record of managing complex customer environments, financial performance, and cross‑functional stakeholders.
Strong experience with operational governance, KPI‑driven execution, and performance management.
Financial acumen with experience managing delivery cost, margin, and forecasting.
Experience operating in matrixed, global organizations.
Executive‑level communication and stakeholder management skills.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Toronto (Country/ City)

Job details: ICT Program Director/Manager

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• : $144,000 - $189,000 CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

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More about this job

Responsibilities

The Director of Customer Operations leads end-to-end operational excellence and delivery performance for Cloud Software & Services engagements. They are responsible for driving operational rigor, financial discipline, and cross-functional execution to ensure contractual outcomes and customer satisfaction.

Requirements

Candidates must have director-level experience in customer operations or service delivery within software and cloud environments. Proven expertise in financial management, operational governance, and leading cross-functional teams in a matrixed organization is required.

Skills

Customer operations
Service delivery
Operational governance
Financial management
Stakeholder management
Risk mitigation
KPI management
Strategic planning
Cross-functional leadership
Cloud services
Software services
Performance management
Forecasting
Escalation management
Team development

Benefits

Medical insurance
Dental insurance
Pension plan
Life insurance
Accidental death and dismemberment coverage
Short-term disability coverage
Stock purchase plan
Vacation
Personal days
Paid holidays
Volunteer day
Sick days
Maternity leave
Parental leave
Adoption leave
Financial wellness programs
Educational assistance
Matching gifts
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Cloud Software
Service Delivery
Operational Excellence
CFR
Core-3
Operational Governance
Financial Discipline
KPIs
SLA
Risk Mitigation
Stakeholder Management
Matrix Organization
Forecasting
Margin Control
Resource Planning
PMO
Sales
Product Management
Business Operations
Succession Planning
Talent Development
ICT
Program Management
Delivery Health

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