Jobs in Canada

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Added 8 mins ago
A
Human Resources Business Partner - ACX Head Office
AutoCanada
ON · Ontario County, ON
- $85,000 to $105,000 CAD / year
- Other
ACX is a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres…
Added 8 mins ago
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(CAN) Pharmacy Assistant
Walmart
Mission, BC
- Part-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 24 mins ago
S
Services Lead, Stores - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Nanaimo, BC
- Full-time
Added 2 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Mission, BC
- Full-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 2 hours ago
T
Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
…application development, infrastructure, database, security, testing, operations, and third-party vendor…
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 3 hours ago
UO
Lead Officer, Administrative Support
University of Ottawa
Ottawa, ON · STEM
- Full-time
Reporting to the Supervisor of Business Operations , the incumbent is responsible to oversee the day-to-day operations related to the administration of financial, human, physical and…
Added 3 hours ago
UO
Senior Advisor, Executive Operations
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Directs and coordinates the executive operations, administrative systems and priority-management functions of the Office of the Dean, Faculty of Medicine, to ensure the Dean is supported in…
Added 3 hours ago
M
Front of House - Bartender
Moxies
Kamloops, BC
- Full-time
Added 3 hours ago
M
Front of House - Supervisor
Moxies
Kamloops, BC
- Full-time
Added 3 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 4 hours ago
MA
Operations and Financial Coordinator
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 4 hours ago
U
Bypass Early Morning Warehouse Associate
UPS
Concord, ON
- Internship
Added 5 hours ago
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Finance and Administration Officer
GoodWork.ca
Toronto, ON
- Full-time
Oceana Canada is seeking a Finance and Administration Officer for its Toronto-based operations team, reporting to the Director of Finance and Administration. You will support bookkeeping,…
Added 5 hours ago
AI
Manager, Area Planning and Sales Inventory
A Igreja de Jesus Cristo dos Santos dos Últimos Dias
Calgary, AB
- Full-time
…exists to provide support and leadership for area sales channel operations, demand planning, inventory management, customer service, and inform/awareness outside the United States. Success…
Added 5 hours ago
FB
HR Site Coordinator
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Valid driver’s license required to travel to various GTA facilities as required
Added 6 hours ago
A
Contracts & Contingent WF Analyst
Airswift
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Post-secondary education in Supply Chain Management, Business Administration, Operations Management, or related discipline.
Added 6 hours ago
AP
Talent & Brand Coordinator
Axium Power Services
Calgary, AB
- Full-time
Reporting to the President and working closely with Sales and Operations Managers, you will coordinate recruitment, manage day-to-day marketing and employer-brand activities, and provide…
Added 6 hours ago
MH
Medical Office Assistant/Receptionist
Myrtle HR Consulting
St. Paul, AB
- Full-time
Provide administrative and clerical support to physicians and clinic management to ensure efficient daily operations.
Added 6 hours ago
S
Stage Experience Lead - Full Time
sephora.com
Oakville, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Added 6 hours ago
M
Director CX Insights & Activation
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Support an evolving Journey Management practice that continuously researches, measures, optimizes, and orchestrates end-to-end customer journeys across channels and operations.
Added 6 hours ago
M
Senior HRBP
Mecka
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
- Remote
Partner with People Operations, Talent Acquisition, Finance, and Legal to ensure our people practices are well integrated and operationally sound.
Added 7 hours ago
B
Soybean Processing Plant - Mill Operator
Bartlett
Roland, MB
- Full-time
The Mill Operator is an entry-level role designed to introduce Team Members to the dynamic crush plant environment and learning to provide hands-on support to daily operations
Added 7 hours ago
CM
HR Business Partner
Compass Minerals
Goderich, ON
- $114,000 to $160,000 CAD / year
- Full-time
Up to 25% travel to support multi-site operations.

Closed listing

Ericsson

Head of FSO

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Experience: Minimum 20 years’ experience in Telecom industry.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

Ericsson is seeking a dynamic and enterprising individual to join our team as the Managed Services Head of Field Services Operations (FSO) within the Managed Services Customer Leadership Team (MSCLT) serving a Tier 1 customer in North America. In this position, you will be accountable for the Field Service delivery, people, operational results, financial performance, and compliance with the Global FSO requirements. This position reports in line to the MSCOO (Managed Services Operations Officer) for this customer(s). If you are a decisive people leader with the expertise to manage customer relationships and field service delivery, we invite you to apply.

What you will do:

Lead Field Services delivery portion of a Managed Services contract for the customer(s) in scope.
Responsible for the line management of the FSO employees, acting as people leader for a large national organization.
Manage the complete service delivery for FSO (Field Service Operations).
Responsible of the Authorized Service Providers (ASP) or Third-Party Providers/Contractors in scope of the contract.
Ensure the positive financial results through close attention to cost control, absorption rates and employee productivity.
Develop and manage a strong customer relationship.
Support the MSCOO by acting as a customer representative within Ericsson for FSO, prioritizing and monitoring Ericsson's internal areas to ensure quality performance and customer requirements fulfilment.
Support Transition and Transformation of the contract as per the business case for Field Services, reaching the appropriate agreements with the different Ericsson organizations involved.
Motivate, attract, develop and retain FSO teams.
Monitor Operational performance of the FSO, securing compliance with end to end SLAs (Service Level Agreements) of the contract, and working on WLAs (Working Level Agreements) with peers.
Monitor and report financial and operational performances, driving improvement plans when required for the FSO.
Contribute to the appropriate Governance layers both with customer and internally.

The skills you bring:

Bachelor’s degree in engineering preferably in Electronics, Computer science, Telecommunication, or equivalent experience.
Minimum 20 years’ experience in Telecom industry.
Proven experience in Field Services Delivery execution for Tier 1 customers.
Experience with pre-sales and business start-up activities including business case creation, costing, staff dimensioning, and organizational design
Experience leading large line organizations, with proven ability to lead a diverse technical workforce and across a dispersed geography
Experience in the operation of mobile wireless networks, microwave transport, and preferably knowledge of wireline (including fiber)
Strong understanding of financial processes and practices in alignment with Ericsson’s operational standards.
In-depth knowledge of Service Level Agreements (SLAs), including measurement tools and negotiation skills.
Experience in project governance, risk management, and ensuring compliance with relevant regulations.
Strong knowledge on Local Laws, Ericsson Policies, Directives, Guidelines and Ericsson’s business environment.
Excellent English language skills oral and written. Preferably also French.
Strong matrix management abilities and understanding of internal Ericsson organizations

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Toronto (Country/ City)

Job details: Service Delivery Line Manager

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Ontario: $161,000- $211,575

Short-Term Variable Compensation Plan (STV): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

About employer

More about this job

Responsibilities

The Head of FSO is responsible for leading field service delivery, managing people, and ensuring operational and financial performance for a Tier 1 customer. This role involves overseeing third-party providers, maintaining customer relationships, and driving quality performance in alignment with contractual SLAs.

Requirements

Candidates must have a bachelor's degree in engineering or a related field and at least 20 years of experience in the telecommunications industry. Proven expertise in field services delivery, large-scale organizational leadership, and financial management is required.

Skills

Field services delivery
People leadership
Financial performance management
Service level agreements
Operational performance
Telecom industry
Business case creation
Staff dimensioning
Organizational design
Mobile wireless networks
Microwave transport
Project governance
Risk management
Matrix management

Benefits

Health insurance
Dental plan
Pension plan
Life insurance
Accidental death and dismemberment coverage
Short-term disability coverage
Stock purchase plan
Paid vacation
Personal days
Paid holidays
Volunteer day
Sick days
Paid maternity leave
Paid parental leave
Financial wellness programs
Educational assistance
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

Field Services Operations
Managed Services
Telecommunications
Tier 1 Customer
Service Level Agreements
Operational Excellence
Financial Management
People Leadership
Authorized Service Providers
Business Case
Staff Dimensioning
Organizational Design
Mobile Wireless Networks
Microwave Transport
Fiber
Project Governance
Risk Management
Matrix Management
Compliance

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Jobs in Canada