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Added 11 mins ago
Sales Support Associate
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
Assist advisors with client facing requests for administrative/service-related inquiries such as: non-financial account updates, missing paperwork for file completion etc
Added 11 mins ago
Store Associate (Part-Time)
Giant Tiger
Saint-Georges, QC
Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 11 mins ago
Representative, Payment processing
Fairstone Bank
Montreal, QC
Full-time
Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and…
Added 11 mins ago
Claims Representative II, Bodily Injury
Co-operators
Guelph, ON · Hamilton, ON · Markham, ON · Mississauga, ON · Ottawa, ON · Gloucester, ON
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 11 mins ago
Claims Representative III, Bodily Injury
Co-operators
Calgary, AB · AB · Edmonton, AB
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 11 mins ago
Claims Representative I, Bodily Injury
Co-operators
Calgary, AB · AB · Edmonton, AB
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 40 mins ago
Representative, Payment processing
Fairstone Bank
Montreal, QC
Full-time
Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and…
Added 1 hour ago
Counter Sales Associate
Sonepar
London, ON
…seeking talented individuals to join our dynamic Company and be part of our continued…
Added 1 hour ago
Audit Manager I, Global Finance (1166)
TD
Toronto, ON
Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 2 hours ago
Senior Brand Marketing Specialist
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 2 hours ago
Manager, Retirement Contact Centre
Manulife
Halifax, NS · Montreal, QC
Full-time
The Retirement Contact Center is seeking a dynamic Manager to lead a team of Customer Service Professionals (CSPs) in a fast‑paced inbound environment. In this role, you will use a variety…
Added 2 hours ago
Store Associate (Part-Time)
Giant Tiger
Saint-Georges, QC
Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 2 hours ago
Softgoods Associate (Part-Time)
Giant Tiger
Saint-Georges, QC
Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 2 hours ago
Softgoods Associate (Part-Time)
Giant Tiger
Saint-Georges, QC
Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 3 hours ago
Estate and Insurance Specialist
IG Wealth Management
Quebec, QC
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 3 hours ago
Dental Clerk, Dental Clinic
Nova Scotia Health and IWK Health
Halifax, NS
Closing Date: 12-Oct-26 (Applications are accepted until 23:59 Atlantic Time)
Added 6 hours ago
2600002534 - Manager Laboratory
Lakeridge Health
Oshawa, ON
Internship
" Championing evidence-based practice and quality improvement initiatives to enhance patient outcomes and service delivery
Added 7 hours ago
Part Time Member Advisor, Contact Centre Representative
Affinity Credit Union
SK
Part-time
As a Part Time Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member…
Added 9 hours ago
Field Service Representative - Calgary, Alberta
3Si
Canada
Full-time
Join us - and be part of something that matters. The Field Service Representative is the first line of contact to the end user for all 3Si products and will be responsible for installing,…
Added 10 hours ago
District Representative - Office of Senator Rubio (Ontario, CA)
City of Santa Fe Springs
ON · Ontario, Canada
Full-time
…California’s seventh-largest county. The County employs 9,080 full-time employees and operates on an annual budget of $2.39 billion. Oakland, the County seat, is California’s eighth largest…
Added 12 hours ago
Member Services Representative - Meadowtown Branch
Coast Capital Savings
Pitt Meadows, BC
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify…
Added 13 hours ago
Client Service Representative - Bonnyville
ATB
Bonnyville, AB
Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 13 hours ago
Head of FSO
Ericsson
Toronto, ON
Full-time
…America. In this position, you will be accountable for the Field Service delivery, people, operational results, financial performance, and compliance with the Global FSO requirements. This…
Added 15 hours ago
Retail Site Assurance Advisor
Shell
Calgary, AB
Full-time
Conduct scored, sample-based audits of service stations to monitor Retailer compliance with company requirements, operating procedures and business controls.
Added 17 hours ago
Grow Your Practice at Odlum Brown, Your Way
Odlum Brown Limited
Victoria, BC
Full-time
Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full-service investment firm for over 100 years. Wholly owned by its team…

Ericsson

Head of FSO

Toronto, ON, Canada

Job type: Full-time
Experience: Minimum 20 years’ experience in Telecom industry.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

Ericsson is seeking a dynamic and enterprising individual to join our team as the Managed Services Head of Field Services Operations (FSO) within the Managed Services Customer Leadership Team (MSCLT) serving a Tier 1 customer in North America. In this position, you will be accountable for the Field Service delivery, people, operational results, financial performance, and compliance with the Global FSO requirements. This position reports in line to the MSCOO (Managed Services Operations Officer) for this customer(s). If you are a decisive people leader with the expertise to manage customer relationships and field service delivery, we invite you to apply.

What you will do:

Lead Field Services delivery portion of a Managed Services contract for the customer(s) in scope.
Responsible for the line management of the FSO employees, acting as people leader for a large national organization.
Manage the complete service delivery for FSO (Field Service Operations).
Responsible of the Authorized Service Providers (ASP) or Third-Party Providers/Contractors in scope of the contract.
Ensure the positive financial results through close attention to cost control, absorption rates and employee productivity.
Develop and manage a strong customer relationship.
Support the MSCOO by acting as a customer representative within Ericsson for FSO, prioritizing and monitoring Ericsson's internal areas to ensure quality performance and customer requirements fulfilment.
Support Transition and Transformation of the contract as per the business case for Field Services, reaching the appropriate agreements with the different Ericsson organizations involved.
Motivate, attract, develop and retain FSO teams.
Monitor Operational performance of the FSO, securing compliance with end to end SLAs (Service Level Agreements) of the contract, and working on WLAs (Working Level Agreements) with peers.
Monitor and report financial and operational performances, driving improvement plans when required for the FSO.
Contribute to the appropriate Governance layers both with customer and internally.

The skills you bring:

Bachelor’s degree in engineering preferably in Electronics, Computer science, Telecommunication, or equivalent experience.
Minimum 20 years’ experience in Telecom industry.
Proven experience in Field Services Delivery execution for Tier 1 customers.
Experience with pre-sales and business start-up activities including business case creation, costing, staff dimensioning, and organizational design
Experience leading large line organizations, with proven ability to lead a diverse technical workforce and across a dispersed geography
Experience in the operation of mobile wireless networks, microwave transport, and preferably knowledge of wireline (including fiber)
Strong understanding of financial processes and practices in alignment with Ericsson’s operational standards.
In-depth knowledge of Service Level Agreements (SLAs), including measurement tools and negotiation skills.
Experience in project governance, risk management, and ensuring compliance with relevant regulations.
Strong knowledge on Local Laws, Ericsson Policies, Directives, Guidelines and Ericsson’s business environment.
Excellent English language skills oral and written. Preferably also French.
Strong matrix management abilities and understanding of internal Ericsson organizations

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Toronto (Country/ City)

Job details: Service Delivery Line Manager

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Ontario: $161,000- $211,575

Short-Term Variable Compensation Plan (STV): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

Apply About employer

More about this job

Responsibilities

The Head of FSO is responsible for leading field service delivery, managing people, and ensuring operational and financial performance for a Tier 1 customer. This role involves overseeing third-party providers, maintaining customer relationships, and driving quality performance in alignment with contractual SLAs.

Requirements

Candidates must have a bachelor's degree in engineering or a related field and at least 20 years of experience in the telecommunications industry. Proven expertise in field services delivery, large-scale organizational leadership, and financial management is required.

Skills

Field services delivery
People leadership
Financial performance management
Service level agreements
Operational performance
Telecom industry
Business case creation
Staff dimensioning
Organizational design
Mobile wireless networks
Microwave transport
Project governance
Risk management
Matrix management

Benefits

Health insurance
Dental plan
Pension plan
Life insurance
Accidental death and dismemberment coverage
Short-term disability coverage
Stock purchase plan
Paid vacation
Personal days
Paid holidays
Volunteer day
Sick days
Paid maternity leave
Paid parental leave
Financial wellness programs
Educational assistance
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

Field Services Operations
Managed Services
Telecommunications
Tier 1 Customer
Service Level Agreements
Operational Excellence
Financial Management
People Leadership
Authorized Service Providers
Business Case
Staff Dimensioning
Organizational Design
Mobile Wireless Networks
Microwave Transport
Fiber
Project Governance
Risk Management
Matrix Management
Compliance

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