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Added 55 mins ago
H&
Assistant Store Manager - Market Mall
Hillberg & Berk
Calgary, AB
- Full-time
Hillberg & Berk, a Canadian owned jewelry company, is looking for an individual with a strong background in sales, managing operational processes and the ability to provide exceptional…
Added 2 hours ago
FC
wholesale trade representative
Fastenal Canada
Tecumseh, ON
- Full-time
Added 3 hours ago
EC
Outside Sales Representative
Eaton Corporation
Delta, BC
- Full-time
Eaton’s Electrical sector is currently seeking an Outside Sales Representative to join our team. This position is based at our Delta, BC facility and offers benefits from day one as well as…
Added 3 hours ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Woodbridge, ON
- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Added 3 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 3 hours ago
O
Inside Sales Representative
OPENLANE
Saskatoon, SK
- Full-time
We are seeking an Inside Sales Representative with experience in maintaining and increasing dealer consignment and purchase activity. You will be part of an Inside Sales team responsible…
Added 4 hours ago
C
Head of Onboarding, Global Integrated Payments
Corpay
Toronto, ON
- Full-time
This position falls under our Cross Border line of business and is located in Toronto, ON
Added 4 hours ago
C
Onboarding Specialist, Global Integrated Payments
Corpay
Toronto, ON
- Full-time
This position falls under our Cross Border line of business and is located in Toronto, ON
Added 5 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 5 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 7 hours ago
3
Territory Manager – Montreal area
360.Agency
Montreal, QC
- Full-time
Reporting to the Regional Sales Director, you will be responsible for selling our technology solutions, including our websites, e-commerce platforms, and CRM-Desking suite. As a…
Added 7 hours ago
NI
Canada Territory Sales Representative - Mississauga, Ontario
Norman International Inc.
Mississauga, ON
- $80,000 CAD / year
- Full-time
Must have a valid driver's license, reliable automobile, and current auto insurance
Added 7 hours ago
LA
Automotive Parts Representative
Lordco Auto Parts
Sechelt, BC
- $21 to $25 CAD / hour
- Full-time
1-5+ years of automotive and/or sales experience preferred, or currently enrolled in a post-secondary automotive program
Added 7 hours ago
HC
Part Time Seasonal Associate - BOSS Yorkdale
HB Canada, Inc.
Toronto, ON
- Part-time
Support sales goals by recommending products and building positive customer relationships.
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 8 hours ago
CC
Supervisor, Office of the President and Social Media
Cogeco Connexion
Montreal, QC
- Full-time
…are promoting Cogeco’s full range of services and maximizing sales opportunities. The incumbent is responsible for maintaining the highest level of customer satisfaction and…
Added 8 hours ago
T&
Customer Service Sales Representative
T-Shirts & More Inc.
Windsor, ON
- Part-time
Role Description This is a part-time, on-site Customer Service Sales Representative role based in Windsor, ON. The representative will greet customers, answer questions about products and…
Added 8 hours ago
L
Bilingual Collections Representative (EN/FR)
LendCare
Pickering, ON
- Full-time
A Day In The Life Of a Collections Representative
Added 8 hours ago
IW
Senior Administrative Assistant - Winnipeg, MB
IG Wealth Management
ON · Ontario, Canada
- Full-time
…minimum 5+ years administrative experience preferably in a sales or financial services…

Closed listing

Ericsson

Head of FSO

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: Minimum 20 years’ experience in Telecom industry.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

Ericsson is seeking a dynamic and enterprising individual to join our team as the Managed Services Head of Field Services Operations (FSO) within the Managed Services Customer Leadership Team (MSCLT) serving a Tier 1 customer in North America. In this position, you will be accountable for the Field Service delivery, people, operational results, financial performance, and compliance with the Global FSO requirements. This position reports in line to the MSCOO (Managed Services Operations Officer) for this customer(s). If you are a decisive people leader with the expertise to manage customer relationships and field service delivery, we invite you to apply.

What you will do:

Lead Field Services delivery portion of a Managed Services contract for the customer(s) in scope.
Responsible for the line management of the FSO employees, acting as people leader for a large national organization.
Manage the complete service delivery for FSO (Field Service Operations).
Responsible of the Authorized Service Providers (ASP) or Third-Party Providers/Contractors in scope of the contract.
Ensure the positive financial results through close attention to cost control, absorption rates and employee productivity.
Develop and manage a strong customer relationship.
Support the MSCOO by acting as a customer representative within Ericsson for FSO, prioritizing and monitoring Ericsson's internal areas to ensure quality performance and customer requirements fulfilment.
Support Transition and Transformation of the contract as per the business case for Field Services, reaching the appropriate agreements with the different Ericsson organizations involved.
Motivate, attract, develop and retain FSO teams.
Monitor Operational performance of the FSO, securing compliance with end to end SLAs (Service Level Agreements) of the contract, and working on WLAs (Working Level Agreements) with peers.
Monitor and report financial and operational performances, driving improvement plans when required for the FSO.
Contribute to the appropriate Governance layers both with customer and internally.

The skills you bring:

Bachelor’s degree in engineering preferably in Electronics, Computer science, Telecommunication, or equivalent experience.
Minimum 20 years’ experience in Telecom industry.
Proven experience in Field Services Delivery execution for Tier 1 customers.
Experience with pre-sales and business start-up activities including business case creation, costing, staff dimensioning, and organizational design
Experience leading large line organizations, with proven ability to lead a diverse technical workforce and across a dispersed geography
Experience in the operation of mobile wireless networks, microwave transport, and preferably knowledge of wireline (including fiber)
Strong understanding of financial processes and practices in alignment with Ericsson’s operational standards.
In-depth knowledge of Service Level Agreements (SLAs), including measurement tools and negotiation skills.
Experience in project governance, risk management, and ensuring compliance with relevant regulations.
Strong knowledge on Local Laws, Ericsson Policies, Directives, Guidelines and Ericsson’s business environment.
Excellent English language skills oral and written. Preferably also French.
Strong matrix management abilities and understanding of internal Ericsson organizations

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Toronto (Country/ City)

Job details: Service Delivery Line Manager

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Ontario: $161,000- $211,575

Short-Term Variable Compensation Plan (STV): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

About employer

More about this job

Responsibilities

The Head of FSO is responsible for leading field service delivery, managing people, and ensuring operational and financial performance for a Tier 1 customer. This role involves overseeing third-party providers, maintaining customer relationships, and driving quality performance in alignment with contractual SLAs.

Requirements

Candidates must have a bachelor's degree in engineering or a related field and at least 20 years of experience in the telecommunications industry. Proven expertise in field services delivery, large-scale organizational leadership, and financial management is required.

Skills

Field services delivery
People leadership
Financial performance management
Service level agreements
Operational performance
Telecom industry
Business case creation
Staff dimensioning
Organizational design
Mobile wireless networks
Microwave transport
Project governance
Risk management
Matrix management

Benefits

Health insurance
Dental plan
Pension plan
Life insurance
Accidental death and dismemberment coverage
Short-term disability coverage
Stock purchase plan
Paid vacation
Personal days
Paid holidays
Volunteer day
Sick days
Paid maternity leave
Paid parental leave
Financial wellness programs
Educational assistance
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

Field Services Operations
Managed Services
Telecommunications
Tier 1 Customer
Service Level Agreements
Operational Excellence
Financial Management
People Leadership
Authorized Service Providers
Business Case
Staff Dimensioning
Organizational Design
Mobile Wireless Networks
Microwave Transport
Fiber
Project Governance
Risk Management
Matrix Management
Compliance

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Jobs in Canada