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Nous recherchons un(e) ingénieur(e) support Transport & IP compétent(e) et collaboratif(ve) pour rejoindre notre équipe à Montréal. Dans ce rôle, vous fournirez un support technique et des…
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Ericsson

Professionnel des services

Montreal, QC, Canada

Job type: Full-time
Posting language: English · French
Posted: Sep 16, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About the Opportunity:

We are looking for a skilled and collaborative Transport & IP Support Engineer to join our team in Montreal. In this role, you will provide technical support and resolution for customer-reported issues within the Transport & IP domain, as part of a dynamic and inclusive team environment.

What You Will Do:

Troubleshoot and resolve customer-reported Transport & IP issues and Customer Support Requests (CSRs)
Deliver remedies, resolutions, and analysis within the Transport & IP domain
Participate in a 24/7 on-call rotation to address customer issues, escalations, and emergencies
Travel to customer sites on an as-needed basis to provide local support
Work within Ericsson's standard support tools, including CSR, MHWEB, Metis, and others

What You Will Bring:

Bachelor's degree in Science, Engineering, or a related field - or equivalent practical experience
Demonstrated technical experience in Transport & IP domains
Background in support services and operations
Solid knowledge of IP routing, switching, and troubleshooting
Familiarity with Extreme Switch and Juniper products
Cloud competency
Ability to communicate technical concepts clearly and concisely to diverse audiences
Strong collaboration and communication skills
Flexibility to travel on short notice
Nice to have: Extreme Certified Professional Certification, Juniper Networks Certification (JNCIA), CCNA or CCNP

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Montreal (Country/ City)

Job details: Support Engineer

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan (select if STV): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

Due to the nature of the role, which requires interactions with other Ericsson entities globally and with Ericsson employees and stakeholders in other provinces in Canada, bilingual French and English is required for this position.

Read the full bilingual original

Grow with us

Professionnel des services

À l'heure actuelle, Ericsson Canada Inc. n'offre pas d'aide à l'immigration ni de parrainage pour ce poste, que ce soit maintenant ou à l'avenir.

À propos de l'opportunité:

Nous recherchons un(e) ingénieur(e) support Transport & IP compétent(e) et collaboratif(ve) pour rejoindre notre équipe à Montréal. Dans ce rôle, vous fournirez un support technique et des résolutions pour les problèmes signalés par les clients dans le domaine Transport & IP, au sein d'un environnement d'équipe dynamique et inclusif.

Ce que vous ferez:

Diagnostiquer et résoudre les problèmes Transport & IP signalés par les clients et les demandes de support (CSR)
Fournir des remèdes, résolutions et analyses dans le domaine Transport & IP
Participer à une rotation d'astreinte 24h/24, 7j/7 pour traiter les problèmes, escalades et urgences clients
Se déplacer sur les sites clients selon les besoins pour des activités de support local
Utiliser les outils de support standard d'Ericsson, notamment CSR, MHWEB, Metis, et autres

Ce que vous apportez:

Baccalauréat en sciences, ingénierie ou domaine connexe - ou expérience pratique équivalente
Expérience technique démontrée dans les domaines Transport & IP
Expérience en services de support et opérations
Solide connaissance du routage IP, de la commutation et du dépannage
Familiarité avec les produits Extreme Switch et Juniper
Compétences en environnement cloud
Capacité à communiquer clairement des concepts techniques à des publics variés
Excellentes compétences en collaboration et communication
Flexibilité pour voyager à court préavis
Atouts : Certification Extreme Certified Professional, Certification Juniper (JNCIA), CCNA ou CCNP

Join our Team

Services Professional

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About the Opportunity:

What You Will Do:

Troubleshoot and resolve customer-reported Transport & IP issues and Customer Support Requests (CSRs)
Deliver remedies, resolutions, and analysis within the Transport & IP domain
Participate in a 24/7 on-call rotation to address customer issues, escalations, and emergencies
Travel to customer sites on an as-needed basis to provide local support
Work within Ericsson's standard support tools, including CSR, MHWEB, Metis, and others

What You Will Bring:

Bachelor's degree in Science, Engineering, or a related field - or equivalent practical experience
Demonstrated technical experience in Transport & IP domains
Background in support services and operations
Solid knowledge of IP routing, switching, and troubleshooting
Familiarity with Extreme Switch and Juniper products
Cloud competency
Ability to communicate technical concepts clearly and concisely to diverse audiences
Strong collaboration and communication skills
Flexibility to travel on short notice
Nice to have: Extreme Certified Professional Certification, Juniper Networks Certification (JNCIA), CCNA or CCNP

Que se passe-t-il une fois que vous avez présenté votre demande?
Cliquez ici pour trouver tout ce que vous devez savoir sur notre processus d'embauche typique.

Ericsson utilise une approche d'embauche fondée sur le mérite, qui valorise les personnes ayant des expériences, des perspectives et des compétences différentes. Nous croyons sincèrement que cette approche stimule l'innovation, essentielle à notre croissance future. Nous encourageons les gens de tous horizons à postuler et à réaliser leur plein potentiel au sein de notre équipe Ericsson. Ericsson est fier d'être un employeur offrant l'égalité des chances, en savoir plus.

Si vous avez besoin d'aide ou si vous souhaitez demander une mesure d'adaptation en raison d'un handicap, veuillez communiquer avec Ericsson au [email protected].

AVIS DE NON-RESPONSABILITÉ : Les énoncés ci-dessus visent à décrire la nature générale et le niveau de travail effectué par les employés occupant ce poste. Il ne s'agit pas d'une liste exhaustive de toutes les responsabilités, fonctions et compétences requises pour ce poste, et vous pourriez être amené à effectuer des tâches supplémentaires selon les tâches.

Pays et ville principaux : Canada (CA), Montreal (Country/ City)

Détails du poste : Support Engineer

Rémunération et avantages sociaux chez Ericsson

Chez Ericsson, nous savons que nos employés sont la clé de notre succès. Nous offrons un forfait compétitif pour répondre à vos besoins et objectifs individuels.

Votre salaire

Le salaire offert dépend de divers facteurs, y compris, mais sans s'y limiter, l'emplacement, la combinaison de connaissances liées à l'emploi, les qualifications, les compétences, l'éducation, la formation et l'expérience du candidat.

Régime de rémunération variable à court terme (select if STV): Votre paie comprend également la possibilité d'une prime annuelle. Les primes réelles sont basées sur le rendement de l'entreprise par rapport aux objectifs de l'unité, au rendement individuel et à la cible de primes individuelles. Certaines règles d'admissibilité et de calcul au prorata s'appliquent.

Votre santé

Ericsson offre d'excellents avantages en santé, incluant le choix de 3 options de régime médical et dentaire qui permettent à un employé de choisir le niveau de couverture qui correspond à ses besoins. La couverture de base est entièrement financée par Ericsson.

Votre sécurité financière

Nous investissons à la fois dans votre bien-être financier à court et à long terme. Le programme Retraite et épargne collectives d'Ericsson offre automatiquement une contribution de 2% de l'entreprise au régime de retraite. Ericsson offre également une contrepartie de 50% de la contribution de l'employé au Régime d'épargne-retraite enregistré, jusqu'à 8% de la contribution de l'employé (un maximum de 4% de contrepartie). Cela conduit à un potentiel de contribution total de l'entreprise de 6%. Les employés bénéficieront également d'une assurance vie de base et d'une couverture de base pour décès accidentel et mutilation, à deux fois le salaire de base annuel sans frais, ainsi qu'une couverture pour invalidité de courte durée. Les employés ont aussi la possibilité de participer au plan d'achat d'actions d'Ericsson.

Votre temps

Votre équilibre travail-vie personnelle est important pour nous. Les nouveaux employés bénéficient d'un minimum de 18 jours de congés accumulés, plus au moins 3 jours personnels, un minimum de 10 jours fériés, 1 jour de bénévolat et des jours de maladie. Veuillez noter que les congés payés sont calculés au prorata selon la date de début de l'employé. De plus, Ericsson offre jusqu'à 10 semaines de congé de maternité payé et 6 semaines de congé parental ou d'adoption à 100% du salaire.

Avantages supplémentaires

Ericsson offre de nombreux autres avantages payés par l'entreprise, tels que des programmes de bien-être financier, de l'aide éducative, des cadeaux jumelés, un compte bien-être et des programmes de reconnaissance.

Si vous avez besoin d'aide ou si vous souhaitez demander une mesure d'adaptation en raison d'un handicap, veuillez communiquer avec Ericsson au [email protected].

Puisque ce rôle nécessite d’interagir avec d’autres entités d’Ericsson à l’échelle mondiale ainsi qu’avec des collègues et intervenant.es dans d’autres provinces canadiennes, la connaissance du français et de l’anglais est exigée pour ce poste.

______________________

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].

Primary country and city: Canada (CA) || Montreal (Country/ City)

Job details: Support Engineer

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

Apply About employer

More about this job

Responsibilities

The Support Engineer will diagnose and resolve customer-reported Transport & IP issues while participating in a 24/7 on-call rotation. They will also travel to customer sites as needed to provide local technical support and analysis.

Requirements

Candidates must hold a bachelor's degree in science, engineering, or a related field, or possess equivalent practical experience. Strong technical knowledge of IP routing, switching, and troubleshooting is required, along with proficiency in English and French.

Skills

Transport & IP
IP routing
Switching
Troubleshooting
Extreme Switch
Juniper products
Cloud competency
Technical support
Customer support
Communication skills
Collaboration

Benefits

Health insurance
Dental plan
Pension plan
Life insurance
Accidental death and dismemberment insurance
Short-term disability coverage
Stock purchase plan
Paid vacation
Personal days
Paid holidays
Volunteer day
Maternity leave
Parental leave
Adoption leave
Financial wellness programs
Educational assistance
Matching gifts
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

Transport & IP
IP Routing
Switching
Troubleshooting
Extreme Switch
Juniper
Cloud
CSR
MHWEB
Metis
JNCIA
CCNA
CCNP
Technical Support
Operations
Customer Support Request
On-call
Engineering
Network Support

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