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Added 13 mins ago
S
Senior PM
SynergyLoft
AB · Edmonton, AB
- $95 to $102 CAD / hour
- Contract
Coordinate integration activities between ERP platforms, Supply Chain systems, enterprise applications, data platforms, and other technology environments.
Added 13 mins ago
SG
Electrical Engineer & Project Manager, BESS
Socomec Group
Brampton, ON
- Full-time
…position requires engagement in multiple aspects of Energy Storage Systems from technology concepts and overall system architecture and applications to integration with the customer system…
Added 13 mins ago
V|
EHS Manager
Veolia | Water Tech
Oakville, ON
- Full-time
The EHS Manager is responsible for directly supporting the VWTS Oakville business (approximately 600 employees) with all environmental, health, and safety aspects of Veolia's facility in…
Added 13 mins ago
V|
EHS Manager
Veolia | North America
Oakville, ON
- Full-time
The EHS Manager is responsible for directly supporting the VWTS Oakville business (approximately 600 employees) with all environmental, health, and safety aspects of Veolia's facility in…
Added 15 mins ago
M
RQ11706 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
Required to translate technical systems specifications into
Added 30 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Burlington, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 30 mins ago
AG
Electrical & Controls Project Engineer
Artemis Gold - Blackwater Project
Vancouver, BC
- Other
Reporting to the Engineering Manager - Capital Projects the Electrical and Controls Project Engineer is responsible for design and overseeing the planning, execution, and commissioning of…
Added 30 mins ago
Revenue Operations Specialist
Diligent Corporation
Vancouver, BC
Enable seamless integration of the product code catalog into backend systems (e.g., ERP, billing, CRM)
Added 44 mins ago
KS
Regional Sales Manager - Building Automation
Kinetic Search Group
Montreal, QC · Greater Montreal, QC
- Full-time
…and gas detection technologies is seeking a Regional Sales Manager to lead business development and sales growth throughout…
Added 44 mins ago
1L
Electrical Systems Integration with RTCA/DO-160
1ST-RECRUIT LLC, An E-Verified Company
Quebec, QC
- Full-time
In your role, you will be supported by the electrical systems manager as a Professional – Engineering – Electrical Systems Integration in a multifaceted position within the Functional…
Added 44 mins ago
CP
Applications Administrator
Choice Properties
Toronto, ON
- Full-time
Reporting to the Senior Manager, Application Support, the Applications Administrator will be responsible for the maintenance and support of financial, real estate, and other business and…
Added 1 hour ago
AC
Enterprise Data Governance Lead
Alberta Construction Safety Association
Edmonton, AB
- $88,000 to $94,900 CAD / year
- Full-time
…Architecture Lead, you will help embed governance standards across systems by sharing ownership of governance documentation and contributing to the automation, reporting, and processes that…
Added 1 hour ago
C
Senior Manager, Application Development
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Manager, Application Development is a professional responsible for managing multiple development projects, development groups and application support…
Added 1 hour ago
GT
ADMS Test Manager
Grid Transformation
Canada
- Full-time
We are seeking an ADMS Test Manager who can connect electric-distribution operations, delivery risk, and structured test management. You will work with control-room personnel, distribution…
Added 1 hour ago
BM
Assistance Vice President of Client Success
Bespoke Metrics Inc.
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
This role is based in our downtown Toronto office. While regular in-office presence is expected 4 days a week, we offer a flexible work-from-home policy with manager approval.
Added 1 hour ago
HT
Director of Finance
Higher Talent | Executive Search & HR Consulting |
St. John's, NL
- Full-time
Lead finance, banking, insurance, systems and vendor integration for acquisitions and new entities.
Added 1 hour ago
E
HR Business Partner
Eaton
AB · Edmonton, AB
- Full-time
Under the guidance of the Plant Manager, this role acts as a trusted business partner, supporting site leadership, employees, and the Canadian HR team to deliver meaningful results. You’ll…
Added 1 hour ago
Slating Clerk - Interventional Radiology - DI
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 1 hour ago
Principal Engineer / Design Manager
Mott MacDonald
Toronto, ON
The Principal Engineer / Design Manager is a key member of the senior leadership team on a Major Project, responsible for ensuring the technical integrity, coordination, and successful…
Added 1 hour ago
TC
SAP
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Install, configure, and maintain SAP environments (ECC, S/4HANA, NetWeaver, Solution Manager, etc.).
Added 2 hours ago
HS
Senior Software Engineer, Dentrix Ascend
Henry Schein One UK
Surrey, BC
- Full-time
Experience writing unit, integration, and automated tests
Added 2 hours ago
SA
RIS PACS Administrator
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Reporting to the Manager, Diagnostic Imaging, the RIS PACS Administrator is responsible for the support, maintenance, optimization, and operation of Diagnostic Imaging information systems,…
Added 2 hours ago
Project Manager (Interim Infrastructure)
PACT
ON · Mississauga, Ontario
Manage the structural tie-in, automated mechanical integration, electrical upgrades, and IT infrastructure installations for high-throughput, mission-critical systems.
Added 4 hours ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
…Vous êtes responsable de l’ensemble du cycle post-vente - de l’intégration au renouvellement - et vos résultats sont mesurés par la rétention, le NRR (revenu net de rétention) et la…
Added 4 hours ago
T-
Team Lead and Technical Manager - Functional Testing
Thorens - Executive Search Specialists
Montreal, QC
- Full-time
…software platforms are the foundation for next-generation wireless systems serving Defense, Law Enforcement and National Security…

Ericsson

Senior Product Support Professional

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

As the tech firm that created the mobile world - and with more than 54,000 patents to our name - we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.

A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.

What you will do:

This role is oriented toward customer service and real-world impact. You will:

Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.
Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.
Partner closely with regional Market Areas, Service Delivery organizations and NPI teams, to ensure issues are resolved swiftly and solutions are communicated clearly.
Provide expert competence on RAN products and features in live networks.
Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.
Identify faults and apply troubleshooting techniques across RAN SW Solutions.
Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.
Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause - and drive effective communication with customers and technical teams.
Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.
Provide on-site and remote technical deployment support and integration when required.
Drive major improvement and innovation initiatives and lead knowledge-sharing activities.
Drive Field Observability and Supportability into RAN solutions.
Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.

The skills you bring:

Core skills:

Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).
RAN SW design and systems understanding (for example, KPI step functions; Layer 1–3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).
Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.
Hands-on experience with AI tools and their application to troubleshooting.
BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).

Would be considered an asset:

RAN SW design, development, or maintenance experience - a design/architecture background is a strong advantage.
Cloud-native and/or Open RAN competence - or a strong foundation to learn.

Other skills:

Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.
Customer-first mindset; high degree of flexibility in a changing environment.
Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.
Strong English communication skills.
Proven track record working across organizations; excellent interpersonal skills and ability to build effective networks.
Creativity, can-do attitude, and out-of-the-box thinking.

Growth and Career Path

This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:

Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

Ottawa: $129,500CAAD- $170,100CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

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More about this job

Responsibilities

Provide expert technical support for RAN products in live customer networks, leading structured investigations and taskforces to identify root causes in collaboration with Design and development teams. Support product introductions, trials, integration, and deployments while communicating solutions to customers and driving improvements in observability, supportability, and troubleshooting workflows.

Requirements

Requires a bachelor's degree or higher in telecommunications, electrical engineering, software engineering, computer science, or a related field, along with strong hands-on RAN troubleshooting and RAN software systems knowledge. Candidates should be able to lead fault-isolation efforts, use AI tools in troubleshooting, communicate effectively with customers, and collaborate across organizations; RAN design experience and cloud-native or Open RAN knowledge are assets.

Skills

RAN Troubleshooting
RAN Software Design
Systems Engineering
Fault Isolation
Root Cause Analysis
Technical Taskforce Leadership
AI Tools
Customer Support
System-Level Analysis
Hypothesis Testing
Cloud-Native Technologies
Open RAN
Field Integration
Technical Communication
Cross-Functional Collaboration
Observability and Supportability

Benefits

Annual Bonus
Medical Insurance
Dental Insurance
Pension Plan
Registered Retirement Savings Plan Matching
Life Insurance
Accidental Death and Dismemberment Insurance
Short-Term Disability Coverage
Stock Purchase Plan
Vacation Leave
Personal Days
Paid Holidays
Volunteer Day
Sick Leave
Paid Maternity Leave
Paid Parental and Adoption Leave
Financial Wellness Programs
Educational Assistance
Matching Gifts
Wellness Account
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

RAN
RAN Software
Open RAN
Cloud-Native RAN
Layer 1–3
KPI Step Functions
RAN Features
RAN Architecture
Fault Isolation
Root Cause Analysis
Technical Taskforces
AI/ML
Automation
Field Observability
Supportability
Customer Technical Support
System Integration
Field Trials
Product Introduction
NPI
Commercial Deployment
Troubleshooting
Hypothesis Testing
RAN Design
RAN Development
Telecommunications
Electrical Engineering
Software Engineering
Computer Science
Customer Communication

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