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Added 45 mins ago
I
Principal Technology Architect – AI Transformation Programs
Infosys
Toronto, ON
- Full-time
Infosys is seeking a Principal Technology Architect in Banking domain. The resource will be joining our financial services Architecture team, this is a specialized team with expertise in…
Added 4 hours ago
ES
Lead AI Engineer - TCO Agent Platform
EPAM Systems
Canada
- Full-time
…you will serve as the technical lead and multi-agent system architect for a greenfield, proactive FinOps AI platform. You will oversee the development, orchestration, and governance of an…
Added 5 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 5 hours ago
V
Consulting Manager- EPM Consulting Toronto, Canada
Voiant
Toronto, ON
- $180,000 to $185,000 CAD / year
- Full-time
Voiant Group Canada, Inc. is a specialized consulting firm focused on Enterprise Performance Management (EPM) solutions for large enterprises. We design, architect, and implement…
Added 5 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 5 hours ago
J
Senior Project Manager – Construction
JobsMedia.io
Montreal, QC
- Full-time
…truly takes ownership of his projects. We are looking for a senior project manager who can understand where a project is headed, anticipate challenges, and keep clients, professionals, and…
Added 5 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 5 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 5 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 5 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 7 hours ago
E
Ingénieur(e) En Gestion De Données ML
Ericsson
Montreal, QC
- Full-time
Niveau sénior : 5 à 8 ans d'expérience progressive; Niveau expert : 10 ans et plus en ingénierie de plateformes infonuagiques, architecture hybride, ingénierie des données ou MLOps.
Added 8 hours ago
A
Senior Architect
AECOM
Ottawa, ON
- Full-time
AECOM is seeking a highly experienced Senior Architect to lead complex building projects in our Ottawa office. This is a key leadership role in our established multidisciplinary and growing…
Added 10 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 10 hours ago
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Information Technology Product Manager
Rang Technologies Inc
Toronto, ON
- $95 to $100 CAD / hour
- Contract
Demonstrated ability to lead technical integrations, architect practical solutions, and manage vendor relationships.
Added 10 hours ago
M
Information Technology Product Manager
Mindlance
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Demonstrated ability to lead technical integrations, architect practical solutions, and manage vendor relationships.
Added 10 hours ago
HR
Technical Specialist, Senior - Vital Software
Hitachi Rail
Toronto, ON
- Full-time
The Senior Software Technical Specialist leads the design, development, integration, and testing of complex operationally critical and safety-critical software systems within the railway…
Added 11 hours ago
DT
Principal Consultant - AI Infrastructure Services
Dell Technologies
Toronto, ON
- Full-time
Advanced degree preferred (e.g., MBA, MS, MEng) and architect-level certifications (e.g., AWS Solutions Architect Professional, Azure Solutions Architect Expert, TOGAF) strongly desired
Added 11 hours ago
DT
Principal Consultant - AI Infrastructure Services
Dell Technologies
Montreal, QC
- Full-time
Advanced degree preferred (e.g., MBA, MS, MEng) and architect-level certifications (e.g., AWS Solutions Architect Professional, Azure Solutions Architect Expert, TOGAF) strongly desired
Added 14 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Infosys is seeking an experienced ServiceNow Senior Developer. It is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the…
Added 14 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 14 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of…
Added 14 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Calgary, AB
- Full-time
Infosys is seeking an experienced ServiceNow Senior Developer. It is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the…
Added 14 hours ago
Y
VMware VCF 9 Senior Consultant
Yochana
Canada
- Contract
Design and architect VMware VCF-based solutions aligned with customer requirements.
Added 14 hours ago
IS
Solutions Architect (Client Onboarding)
Iris Software Inc.
Toronto, ON
- Contract
Iris's client, the largest bank in the Canada is looking to hire Solutions Architect (Client Onboarding)
Added 14 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Calgary, AB
- Full-time
…responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of…

Ericsson

Senior Product Support Professional

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

As the tech firm that created the mobile world - and with more than 54,000 patents to our name - we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.

A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.

What you will do:

This role is oriented toward customer service and real-world impact. You will:

Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.
Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.
Partner closely with regional Market Areas, Service Delivery organizations and NPI teams, to ensure issues are resolved swiftly and solutions are communicated clearly.
Provide expert competence on RAN products and features in live networks.
Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.
Identify faults and apply troubleshooting techniques across RAN SW Solutions.
Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.
Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause - and drive effective communication with customers and technical teams.
Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.
Provide on-site and remote technical deployment support and integration when required.
Drive major improvement and innovation initiatives and lead knowledge-sharing activities.
Drive Field Observability and Supportability into RAN solutions.
Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.

The skills you bring:

Core skills:

Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).
RAN SW design and systems understanding (for example, KPI step functions; Layer 1–3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).
Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.
Hands-on experience with AI tools and their application to troubleshooting.
BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).

Would be considered an asset:

RAN SW design, development, or maintenance experience - a design/architecture background is a strong advantage.
Cloud-native and/or Open RAN competence - or a strong foundation to learn.

Other skills:

Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.
Customer-first mindset; high degree of flexibility in a changing environment.
Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.
Strong English communication skills.
Proven track record working across organizations; excellent interpersonal skills and ability to build effective networks.
Creativity, can-do attitude, and out-of-the-box thinking.

Growth and Career Path

This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:

Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

Ottawa: $129,500CAAD- $170,100CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

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More about this job

Responsibilities

Provide expert technical support for RAN products in live customer networks, leading structured investigations and taskforces to identify root causes in collaboration with Design and development teams. Support product introductions, trials, integration, and deployments while communicating solutions to customers and driving improvements in observability, supportability, and troubleshooting workflows.

Requirements

Requires a bachelor's degree or higher in telecommunications, electrical engineering, software engineering, computer science, or a related field, along with strong hands-on RAN troubleshooting and RAN software systems knowledge. Candidates should be able to lead fault-isolation efforts, use AI tools in troubleshooting, communicate effectively with customers, and collaborate across organizations; RAN design experience and cloud-native or Open RAN knowledge are assets.

Skills

RAN Troubleshooting
RAN Software Design
Systems Engineering
Fault Isolation
Root Cause Analysis
Technical Taskforce Leadership
AI Tools
Customer Support
System-Level Analysis
Hypothesis Testing
Cloud-Native Technologies
Open RAN
Field Integration
Technical Communication
Cross-Functional Collaboration
Observability and Supportability

Benefits

Annual Bonus
Medical Insurance
Dental Insurance
Pension Plan
Registered Retirement Savings Plan Matching
Life Insurance
Accidental Death and Dismemberment Insurance
Short-Term Disability Coverage
Stock Purchase Plan
Vacation Leave
Personal Days
Paid Holidays
Volunteer Day
Sick Leave
Paid Maternity Leave
Paid Parental and Adoption Leave
Financial Wellness Programs
Educational Assistance
Matching Gifts
Wellness Account
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

RAN
RAN Software
Open RAN
Cloud-Native RAN
Layer 1–3
KPI Step Functions
RAN Features
RAN Architecture
Fault Isolation
Root Cause Analysis
Technical Taskforces
AI/ML
Automation
Field Observability
Supportability
Customer Technical Support
System Integration
Field Trials
Product Introduction
NPI
Commercial Deployment
Troubleshooting
Hypothesis Testing
RAN Design
RAN Development
Telecommunications
Electrical Engineering
Software Engineering
Computer Science
Customer Communication

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