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Added 11 mins ago
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Enterprise AI Solution Manager
Gorgias
Toronto, ON
- $110,514 to $122,147 CAD / year
- Full-time
As a Enterprise AI Solution Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and…
Added 11 mins ago
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SAP Project Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
Strong understanding of SAP solution architecture, integration points, and functional domains.
Added 25 mins ago
TC
VAM And LMS BSA
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
A Job Description (JD) containing these terms typically targets roles like Business Analyst, Product Manager, Solution Architect, Technical Lead, or Implementation Specialist within a…
Added 25 mins ago
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
You will focus on one of Nakisa's three solution areas:
Added 26 mins ago
R
Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
…understand user requirements, evaluate technologies, and recommend solution options that enhance the overall target state technology landscape. Leads efforts in defining, enforcing, and…
Added 1 hour ago
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Enterprise AI Solution Manager - Named Accounts
Gorgias
Toronto, ON
- Full-time
As an Enterprise AI Solution Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage :40 accounts, including a subset of highly complex…
Added 1 hour ago
AG
ICP Analyst (Evening shift, 15-23.00)
AnalytiChem Group
Baie-D'Urfé, QC
- Full-time
…America, and Australia. Formed through the acquisition and integration of companies with expertise in specialized laboratory applications, AnalytiChem brings together decades of…
Added 1 hour ago
DC
Control System Specialist
Delta Controls
Surrey, BC
- Full-time
Working with the PDS Project Manager and Control System Solutions Team Lead to develop solution proposals (project scopes and quotes).
Added 1 hour ago
D(
Gestionnaire, Opérations
Dynacare (French)
Canada
- Full-time
Gérer les activités de logistique et de transport de Dynacare, y compris l’intégration de nouveaux clients.
Added 1 hour ago
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RQ11491 - Product Manager - Senior
Maarut
Toronto, ON
- Contract
solution options, balancing business value, cost, risk, scalability, and
Added 2 hours ago
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Sr, Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
…Java/Javascript/Typescript development, Databases and Application Integration with knowledge of JMS, REST, XML, SQL are best suited for this role. Working knowledge of project deliveries…
Added 2 hours ago
RT
Product Manager
Russell Tobin
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Knowledge of enterprise architecture, cloud services, APIs, and integration patterns.
Added 2 hours ago
C
Ingénieur de rotation-EN
CAE
Montreal, QC
- Full-time
Receive regular coaching from a second-level manager.
Added 2 hours ago
Technology Project Manager
R W Tomlinson
Ottawa, ON
The Technology Project Manager is responsible for the planning and delivery of technology projects across the Tomlinson Group of Companies. Reporting to the Senior Technology Project…
Added 2 hours ago
W
Senior Data Migration Specialist
WELLSTAR
Remote, Canada
- Full-time
- Remote
Added 3 hours ago
L
Senior Analytics Engineer
Lime
Remote, Canada
- $100,000 to $138,000 CAD / year
- Full-time
- Remote
…Integrations Team. You will report to Lime’s Corp Tech Analytics Manager in the Enterprise Engineering space and partner closely with Finance & Accounting leadership to design systems with…
Added 3 hours ago
CO
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
- Full-time
Reporting to the Manager, Enterprise Corporate Systems, this position will participate in a major City-wide project to implement an application that will deliver automation and transform…
Added 3 hours ago
IG
Manager Enterprise Application
Insight Global
Toronto, ON · North York, ON
- $150,000 to $190,000 CAD / year
- Full-time
Insight Global is seeking an experienced Manager, Digital Innovation & Enterprise Applications to lead the delivery and continuous improvement of enterprise applications and digital…
Added 3 hours ago
T
Senior Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
…Java/Javascript/Typescript development, Databases and Application Integration with knowledge of JMS, REST, XML, SQL are best suited for this role. Working knowledge of project deliveries…
Added 3 hours ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Creation of alignment of the Business Architecture Document to the Solution Requirements Document (SRD) and the Information Architecture Document (IAD), as per OPS standards and industry…
Added 3 hours ago
C
Ingénieur de rotation
CAE
Montreal, QC
- Full-time
o Receive regular coaching from a second-level manager.
Added 3 hours ago
B
Senior Manager-PM Quality Assurance
BMO
Toronto, ON · YNG
- Full-time
…and issues) and compares them to expected results. Detects solution failures so that defects may be discovered and corrected. Generates historical analysis of test results and maintains a…
Added 9 hours ago
C
Senior Consulting Manager, Organizational Change Management
Cognizant
Toronto, ON
- $94,050 to $148,500 CAD / year
- Full-time
As a Senior Consulting Manager, Organizational Change Management (OCM), you will make an impact by leading enterprise-scale transformation programs, using proven change methodologies to…
Added 9 hours ago
YR
Enterprise Cloud Architect (Enterprise Architect)
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Reporting to the ITS Projects Manager or designate within Information Technology Services, the Enterprise Cloud Architect serves as the cloud domain architect within the Enterprise…
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Ericsson

Senior Product Support Professional

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

As the tech firm that created the mobile world - and with more than 54,000 patents to our name - we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.

A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.

What you will do:

This role is oriented toward customer service and real-world impact. You will:

Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.
Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.
Partner closely with regional Market Areas, Service Delivery organizations and NPI teams, to ensure issues are resolved swiftly and solutions are communicated clearly.
Provide expert competence on RAN products and features in live networks.
Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.
Identify faults and apply troubleshooting techniques across RAN SW Solutions.
Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.
Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause - and drive effective communication with customers and technical teams.
Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.
Provide on-site and remote technical deployment support and integration when required.
Drive major improvement and innovation initiatives and lead knowledge-sharing activities.
Drive Field Observability and Supportability into RAN solutions.
Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.

The skills you bring:

Core skills:

Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).
RAN SW design and systems understanding (for example, KPI step functions; Layer 1–3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).
Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.
Hands-on experience with AI tools and their application to troubleshooting.
BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).

Would be considered an asset:

RAN SW design, development, or maintenance experience - a design/architecture background is a strong advantage.
Cloud-native and/or Open RAN competence - or a strong foundation to learn.

Other skills:

Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.
Customer-first mindset; high degree of flexibility in a changing environment.
Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.
Strong English communication skills.
Proven track record working across organizations; excellent interpersonal skills and ability to build effective networks.
Creativity, can-do attitude, and out-of-the-box thinking.

Growth and Career Path

This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:

Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

Ottawa: $129,500CAAD- $170,100CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

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More about this job

Responsibilities

Provide expert technical support for RAN products in live customer networks, leading structured investigations and taskforces to identify root causes in collaboration with Design and development teams. Support product introductions, trials, integration, and deployments while communicating solutions to customers and driving improvements in observability, supportability, and troubleshooting workflows.

Requirements

Requires a bachelor's degree or higher in telecommunications, electrical engineering, software engineering, computer science, or a related field, along with strong hands-on RAN troubleshooting and RAN software systems knowledge. Candidates should be able to lead fault-isolation efforts, use AI tools in troubleshooting, communicate effectively with customers, and collaborate across organizations; RAN design experience and cloud-native or Open RAN knowledge are assets.

Skills

RAN Troubleshooting
RAN Software Design
Systems Engineering
Fault Isolation
Root Cause Analysis
Technical Taskforce Leadership
AI Tools
Customer Support
System-Level Analysis
Hypothesis Testing
Cloud-Native Technologies
Open RAN
Field Integration
Technical Communication
Cross-Functional Collaboration
Observability and Supportability

Benefits

Annual Bonus
Medical Insurance
Dental Insurance
Pension Plan
Registered Retirement Savings Plan Matching
Life Insurance
Accidental Death and Dismemberment Insurance
Short-Term Disability Coverage
Stock Purchase Plan
Vacation Leave
Personal Days
Paid Holidays
Volunteer Day
Sick Leave
Paid Maternity Leave
Paid Parental and Adoption Leave
Financial Wellness Programs
Educational Assistance
Matching Gifts
Wellness Account
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

RAN
RAN Software
Open RAN
Cloud-Native RAN
Layer 1–3
KPI Step Functions
RAN Features
RAN Architecture
Fault Isolation
Root Cause Analysis
Technical Taskforces
AI/ML
Automation
Field Observability
Supportability
Customer Technical Support
System Integration
Field Trials
Product Introduction
NPI
Commercial Deployment
Troubleshooting
Hypothesis Testing
RAN Design
RAN Development
Telecommunications
Electrical Engineering
Software Engineering
Computer Science
Customer Communication

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