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Added 29 mins ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
The Solutions Architect, Salesforce Migrations is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the…
Added 1 hour ago
V
Senior Firmware & FPGA Engineer, SST Control
Verdyn
Oakville, ON
- $110,000 to $160,000 CAD / year
- Full-time
Verdyn is a Canadian designer and manufacturer of power-electronics based solutions for critical infrastructure. Our advanced electrical systems solve challenges for customers in demanding…
Added 1 hour ago
A
SDx / Octave Solution Architect
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
The SDx / Octave Solution Architect is responsible for designing and guiding the overall SDx solution.
Added 1 hour ago
R
PT Learning OCM Partner
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
The Organizational Change Management (OCM) Partner is the strategic change architect and cultural catalyst for the PT Learning Organisation. Reporting to the Head of Business Operations in…
Added 2 hours ago
IC
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
- Full-time
…government registries and other ecosystems partners. We're providing solutions to improve how legal professionals search, transact, and close, providing much needed innovation and…
Added 3 hours ago
F
Senior Software Engineer
Fleetworthy
AB · Edmonton, AB
- Full-time
…safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with…
Added 3 hours ago
K
Associate Director - Cloud Technology Advisor
Kyndryl
Calgary, AB · BC
- Full-time
Professional-level certification in at least one hyperscaler platform: AWS Certified Solutions Architect Professional, or Microsoft Azure Solutions Architect Expert, or Google Professional…
Added 4 hours ago
A
Senior AI Architect
AltaML
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
As a Senior AI Architect, you are a principal-level technical and strategic leader responsible for designing, deploying, and scaling agentic AI solutions in production environments.
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…(i.e., cloud-based) and on-premise applications, modern ERP solutions, integrations, data management, and reporting platforms. This role reinforces the organization’s transition to modern…
Added 4 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Prince George, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 4 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 5 hours ago
A
Senior Full Stack Developer/AI Builder
adidas
Woodbridge, ON
- Full-time
…design, build, test, deploy, and support enterprise-grade web solutions using technologies such as React, Vite, TypeScript, Node.js, PostgreSQL, Kong, and AWS. In this role, you will…
Added 6 hours ago
A
Platform & Site Reliability Engineer
adidas
Woodbridge, ON
- Full-time
In this role, you will collaborate with a Solution Architect, Technical Lead, Product Owner, Software Developer, as well as quality engineering, security partners, and business stakeholders…
Added 6 hours ago
R
PT Learning OCM Partner
Roche
Mississauga, ON
- Full-time
The Organizational Change Management (OCM) Partner is the strategic change architect and cultural catalyst for the PT Learning Organisation. Reporting to the Head of Business Operations in…
Added 6 hours ago
SI
Sales Manager
Synectics Inc.
Oakville, ON
- $70,000 to $75,000 CAD / year
- Full-time
…architectural façade and opening systems, specializing in innovative solutions for high-end residential and commercial projects. Our product portfolio includes advanced façade applications,…
Added 6 hours ago
GC
Data Engineer
GEI Consultants, Inc.
Guelph, ON
- $90,000 to $150,000 CAD / year
- Full-time
Azure or Databricks certifications (e.g., Azure Data Engineer Associate, Azure Solutions Architect Expert, Databricks Data Engineer Professional) are a plus.
Added 7 hours ago
EW
Architecte WordPress / WordPress Architect
Evolving Web
Montreal, QC
- Full-time
Evolving Web se spécialise dans la conception et le développement de solutions Web accessibles et à fort impact, qui aident les organisations à mieux rejoindre leurs publics. Vous…
Added 7 hours ago
C
Architecte en intelligence artifielle/Expert-conseil en IA
CGI
Montreal, QC
- Full-time
We are seeking an Artificial Intelligence Architect to serve as a strategic AI leader, supporting our clients in their digital transformation initiatives and contributing to the growth and…
Added 8 hours ago
AC
AWS DevOps Engineer
Adastra Corporation
Markham, ON
- Full-time
AWS certification such as Solutions Architect – Associate, Developer – Associate, or SysOps Administrator – Associate
Added 8 hours ago
E
Senior Product Support Professional
Ericsson
Ottawa, ON
- Full-time
Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Added 8 hours ago
BR
Data Architect
BULLIT RECRUITMENT SOLUTIONS LIMITED
Toronto, ON
- Full-time
…data architectures aligned with business requirement and also architect modern data warehouse, data lakes, and cloud-based data plat form using ETL, Azure, ADF, Databricks, big data and…
Added 9 hours ago
A
Linux Software Architect - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River (an Aptiv company) is seeking an experienced Linux Software Architect to lead the architecture and technical evolution of eLxr, a commercial Debian-based Linux distribution…
Added 9 hours ago
B
Solutions Architect, EMEA
Baseten
Toronto, ON
- $145,000 to $290,000 USD / year
- Full-time
As a Solutions Architect at Baseten you will partner closely with Sales and customers to translate business needs into technical solutions, run technical discovery, and guide repeatable…
Added 10 hours ago
Dev. Machine Learning Engineering II
Bell
Toronto, ON
…more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 10 hours ago
MG
Principal Engineer / Architect
Matrix Global
Toronto, ON
- Full-time
Architect and implement scalable RESTful APIs and service-oriented solutions.

Ericsson

Senior Product Support Professional

Ottawa, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

As the tech firm that created the mobile world - and with more than 54,000 patents to our name - we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.

A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.

What you will do:

This role is oriented toward customer service and real-world impact. You will:

Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.
Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.
Partner closely with regional Market Areas, Service Delivery organizations and NPI teams, to ensure issues are resolved swiftly and solutions are communicated clearly.
Provide expert competence on RAN products and features in live networks.
Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.
Identify faults and apply troubleshooting techniques across RAN SW Solutions.
Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.
Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause - and drive effective communication with customers and technical teams.
Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.
Provide on-site and remote technical deployment support and integration when required.
Drive major improvement and innovation initiatives and lead knowledge-sharing activities.
Drive Field Observability and Supportability into RAN solutions.
Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.

The skills you bring:

Core skills:

Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).
RAN SW design and systems understanding (for example, KPI step functions; Layer 1–3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).
Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.
Hands-on experience with AI tools and their application to troubleshooting.
BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).

Would be considered an asset:

RAN SW design, development, or maintenance experience - a design/architecture background is a strong advantage.
Cloud-native and/or Open RAN competence - or a strong foundation to learn.

Other skills:

Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.
Customer-first mindset; high degree of flexibility in a changing environment.
Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.
Strong English communication skills.
Proven track record working across organizations; excellent interpersonal skills and ability to build effective networks.
Creativity, can-do attitude, and out-of-the-box thinking.

Growth and Career Path

This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:

Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

Ottawa: $129,500CAAD- $170,100CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

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More about this job

Responsibilities

Provide expert technical support for RAN products in live customer networks, leading structured investigations and taskforces to identify root causes in collaboration with Design and development teams. Support product introductions, trials, integration, and deployments while communicating solutions to customers and driving improvements in observability, supportability, and troubleshooting workflows.

Requirements

Requires a bachelor's degree or higher in telecommunications, electrical engineering, software engineering, computer science, or a related field, along with strong hands-on RAN troubleshooting and RAN software systems knowledge. Candidates should be able to lead fault-isolation efforts, use AI tools in troubleshooting, communicate effectively with customers, and collaborate across organizations; RAN design experience and cloud-native or Open RAN knowledge are assets.

Skills

RAN Troubleshooting
RAN Software Design
Systems Engineering
Fault Isolation
Root Cause Analysis
Technical Taskforce Leadership
AI Tools
Customer Support
System-Level Analysis
Hypothesis Testing
Cloud-Native Technologies
Open RAN
Field Integration
Technical Communication
Cross-Functional Collaboration
Observability and Supportability

Benefits

Annual Bonus
Medical Insurance
Dental Insurance
Pension Plan
Registered Retirement Savings Plan Matching
Life Insurance
Accidental Death and Dismemberment Insurance
Short-Term Disability Coverage
Stock Purchase Plan
Vacation Leave
Personal Days
Paid Holidays
Volunteer Day
Sick Leave
Paid Maternity Leave
Paid Parental and Adoption Leave
Financial Wellness Programs
Educational Assistance
Matching Gifts
Wellness Account
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

RAN
RAN Software
Open RAN
Cloud-Native RAN
Layer 1–3
KPI Step Functions
RAN Features
RAN Architecture
Fault Isolation
Root Cause Analysis
Technical Taskforces
AI/ML
Automation
Field Observability
Supportability
Customer Technical Support
System Integration
Field Trials
Product Introduction
NPI
Commercial Deployment
Troubleshooting
Hypothesis Testing
RAN Design
RAN Development
Telecommunications
Electrical Engineering
Software Engineering
Computer Science
Customer Communication

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