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Added 5 mins ago
RP
Inside Sales Representative
Rex Power Magnetics
Vaughan, ON
- Full-time
Rex Inside Sales Agents are part of the Inside Sales Team. The role is generally in support of the department function, in its primary functions of providing quotations, processing orders,…
Added 5 mins ago
Utility Relocates Coordinator, Pacific Link (Contract)
Trans Mountain
Calgary, AB
With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil…
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Contracts Administrator, Purchasing, Pacific Link (Contract)
Trans Mountain
Calgary, AB
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Project Manager, Pipelines, Pacific Link (Contract)
Trans Mountain
Calgary, AB
With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil…
Added 1 hour ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
Support Infrastructure as Code (IaC) and GitOps practices where appropriate.
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Allgood & Tehrani Licensed Behavior Analysts, PLLC
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- Full-time
Full time provider: 20-25 hours of direct service, 10-15 hours indirect hours
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Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
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- Full-time
Ability to influence teams, challenge assumptions and drive decisions without relying on direct reporting authority.
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Manager, RF & Antenna Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
…close coordination with research, product, manufacturing, and support…
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COMMUNITY OUTREACH WORKER
McMan Youth, Family and Community Services Association of Calgary & Area
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- Full-time
…wellbeing grow through relationships because people need people. Professional support is there for a season or a reason, not a lifetime. We create the conditions; people build the lives…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
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- Full-time
…service areas to ensure that technology solutions effectively support business outcomes and service…
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Executive Director
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- Part-time
Set and monitor a fair, consistent pay structure for full-time, part-time and casual staff.
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Government Relations Analyst (Contract)
Trans Mountain
Calgary, AB
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Executive Assistant to the Chief Project Development Officer
Trans Mountain
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Educational Assistant - Holy Cross Elementary School
Lakeland Catholic School Division
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- Full-time
Lakeland Catholic School Division is currently seeking a full-time Educational Assistant to support students at Holy Cross Elementary School in Cold Lake, AB for the 2026-2027 school year.…
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Educational Assistant - Saint Dominic Elementary School
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Cold Lake, AB
- Full-time
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Educational Assistant - Assumption Junior Senior High School
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Cold Lake, AB
- Full-time
Lakeland Catholic School Division is currently seeking a full-time Educational Assistant to support students at Assumption Jr/Sr High School in Cold Lake, AB for the 2026-2027 school year.…
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Outside Sales Representative
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- $65,000 to $70,000 CAD / year
- Full-time
…and Vancouver Island. This role is designed for a B2B sales professional who can take over an established territory of about $1M in sales, grow share of wallet with existing customers, and…
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Senior Engineer, Access (East), Pacific Link (Contract)
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Calgary, AB
With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil…
Added 3 hours ago
Senior Engineer, Access (West), Pacific Link (Contract)
Trans Mountain
Calgary, AB
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Sous Chef
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- Up to $65,000 CAD / year
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Ensure all products are produced on time, in full, and to specification - maintaining the highest standards for taste, texture, quality, and presentation.
Added 5 hours ago
MS
Representative, Customer Service - Voice
MEDITERRANEAN SHIP.INC.
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls…
Added 5 hours ago
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Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
Added 5 hours ago
MS
Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
Added 5 hours ago
Government Relations Analyst
Trans Mountain
Calgary, AB
With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil…
Added 5 hours ago
Senior Quality Assurance Advisor, Pipeline, Pacific Link (Contract)
Trans Mountain
Calgary, AB
With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil…

Ericsson

Senior Product Support Professional

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

As the tech firm that created the mobile world - and with more than 54,000 patents to our name - we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.

A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.

What you will do:

This role is oriented toward customer service and real-world impact. You will:

Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.
Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.
Partner closely with regional Market Areas, Service Delivery organizations and NPI teams, to ensure issues are resolved swiftly and solutions are communicated clearly.
Provide expert competence on RAN products and features in live networks.
Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.
Identify faults and apply troubleshooting techniques across RAN SW Solutions.
Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.
Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause - and drive effective communication with customers and technical teams.
Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.
Provide on-site and remote technical deployment support and integration when required.
Drive major improvement and innovation initiatives and lead knowledge-sharing activities.
Drive Field Observability and Supportability into RAN solutions.
Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.

.

The skills you bring:

Core skills:

Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).
RAN SW design and systems understanding (for example, KPI step functions; Layer 1–3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).
Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.
Hands-on experience with AI tools and their application to troubleshooting.
BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).

Would be considered an asset:

RAN SW design, development, or maintenance experience - a design/architecture background is a strong advantage.
Cloud-native and/or Open RAN competence - or a strong foundation to learn.

Other skills:

Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.
Customer-first mindset; high degree of flexibility in a changing environment.
Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.
Strong English communication skills.
Proven track record working across organizations; excellent interpersonal skills and ability to build effective networks.
Creativity, can-do attitude, and out-of-the-box thinking.

Growth and Career Path

This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:

Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Ottawa: $129,500CAAD- $170,100CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

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More about this job

Responsibilities

The role involves providing expert technical support for RAN solutions by isolating faults in live networks and leading technical taskforces to resolve complex issues. You will act as a primary liaison between design teams and customers to translate field insights into product improvements and system fixes.

Requirements

Candidates must have a BSc or higher in a relevant engineering field and strong hands-on experience in RAN troubleshooting and software design. Proven ability to lead technical investigations and communicate complex topics to diverse stakeholders is essential.

Skills

RAN troubleshooting
RAN software design
Systems engineering
Fault isolation
Technical taskforce leadership
AI tools
Cloud-native
Open RAN
Root cause analysis
Customer service
Technical communication
Automation
Machine learning
Field observability
Design thinking

Benefits

Health insurance
Dental plan
Pension plan
Registered retirement savings plan matching
Life insurance
Accidental death and dismemberment coverage
Short-term disability coverage
Stock purchase plan
Paid vacation
Personal days
Paid holidays
Volunteer day
Sick days
Paid maternity leave
Paid parental leave
Financial wellness programs
Educational assistance
Matching gifts
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

RAN
Software engineering
Cloud-native
Open RAN
Troubleshooting
AI
Machine learning
Automation
Telecommunications
Electrical engineering
Computer science
Root cause analysis
System design
KPI
Layer 1-3
NPI
Field trials
Integration
Technical support
Product support
Architecture
Data analysis
Problem solving
Stakeholder management
Technical leadership

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