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Added 21 mins ago
NR
Manager Strategic Communications
Niagara Region
Thorold, ON
- $121,700 to $143,170 CAD / year
- Full-time
Reporting to the Associate Director, Strategic Communications and Public Affairs, the Strategic Communications Manager provides strategic leadership and oversight for corporate…
Added 23 mins ago
DC
Sr. Software Project Manager (Scaled Agile /Device Development)
Danaher Corporation
Guelph, ON · Toronto, ON · Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
The Senior Software Project Manager is responsible for reducing complexity and managing risk to ensure software and systems are developed in a predictable and efficient manner while…
Added 3 hours ago
E
Test Manager ISAC System Verification
Ericsson
Ottawa, ON
- Full-time
Integrated Sensing and Communications (ISAC) is one of Ericsson's most strategic technology investments, combining advanced wireless communications with sensing capabilities that will help…
Added 4 hours ago
S
Run Rate Programs Senior Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…about helping sales teams succeed in Canada. Salesforce’s Sales Programs team is focused on executive-level alignment to provide insights on how to successfully and efficiently create…
Added 6 hours ago
JF
Manager, SAP Solutions
Johnvince Foods
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
…nuts, candy, chocolate, fruit bites, popcorn, pantry staples, and private label innovation. Today, we operate 10 facilities across North America with more than 2,000 team…
Added 6 hours ago
TC
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
The Corporation of the City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Full-time
- Temporary
Develops financial models and sensitivity scenarios, and evaluates financial alternatives and business cases for programs, projects and other initiatives based on a clear understanding of…
Added 7 hours ago
FC
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe College
London, ON
- Full-time
Participates in the development of new program initiatives to assist the College with the new partnerships and strategic alliances, and the development and implementation of alternative…
Added 7 hours ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
As the Senior Technology Manager, Security Engineering & Architecture, you will be a key leader within the Technology organization, responsible for shaping and executing the vision for…
Added 8 hours ago
WS
Proj Financial Controller EPMO
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
- Full-time
…Finance team. This is an exciting opportunity for a collaborative and analytically minded finance professional who thrives at the intersection of financial management, project delivery, and…
Added 9 hours ago
FT
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
- Full-time
Positioned at the intersection of advanced technology, applied research, workforce development, and industry partnership, the school delivers a diverse portfolio of programs spanning…
Added 10 hours ago
M
Manager, Customer Success, MYLE Adoption and AI Innovations
Medfar
Montreal, QC
- Full-time
Your mission begins where technical deployment ends. You are the guardian of the real value generated by MYLE and its AI innovations within clinics: you don't wait for users to give up on…
Added 10 hours ago
M
Manager, Customer Success, MYLE Adoption and AI Innovations
MEDFAR
Montreal, QC
- Full-time
Your mission begins where technical deployment ends. You are the guardian of the real value generated by MYLE and its AI innovations within clinics: you don't wait for users to give up on…
Added 11 hours ago
P
Senior Portfolio Release Manager - Flights Acquisition & Retention
Priceline
Toronto, ON
- Full-time
As a Senior Portfolio Release Manager, your role centers on orchestrating the successful, predictable, and scalable delivery across the Flights Acquisition & Retention group. This group…
Added 11 hours ago
E
Senior Product Support Professional
Ericsson
Ottawa, ON
- Full-time
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.
Added 12 hours ago
B
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
- Full-time
This existing role serves as the dedicated Senior Manager for day-to-day client finance operations across assigned Québec-based clients, with primary focus on the L'Oréal program as the…
Added 12 hours ago
P
Senior Portfolio Release Manager - Flights Acquisition & Retention
Priceline
Toronto, ON
- Full-time
As a Senior Portfolio Release Manager, your role centers on orchestrating the successful, predictable, and scalable delivery across the Flights Acquisition & Retention group. This group…
Added 12 hours ago
GO
Supervisor
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to…
Added 12 hours ago
CA
Customer Service Representative (Part-Time)
Centurion Associates Inc
Waterloo, ON
- Part-time
We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and…
Added 13 hours ago
SE
Talent Development Partner
Schneider Electric
Milton, ON
- $114,750 to $162,000 CAD / year
- Full-time
Translate business needs and strategic workforce plans into practical learning paths, development programs and talent initiatives.
Added 13 hours ago
Manager, Program Innovation
Government of Alberta
AB
Reporting to the Senior Manager, Program Policy and Innovation, the Manager, Program Innovation leads a team of policy analysts and provides strategic leadership and expertise in disability…
Added 14 hours ago
E
Senior Product Support Professional
Ericsson
Ottawa, ON
- Full-time
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.
Added 14 hours ago
LC
Manager - Economic Development
Leduc County
Nisku, AB
- Full-time
Leduc County is looking for an experienced and highly motivated Manager – Economic Development to join our team. Reporting to the General Manager – Development and Community Services, this…
Added 14 hours ago
JH
Manager, Workforce Development
John Howard Society of Victoria
Victoria, BC
- Full-time
The Manager monitors program performance and data, identifies risks and areas requiring improvement, and implements timely operational strategies and corrective actions to strengthen…
Added 15 hours ago
CO
Manager of Parking Enterprise
City of Kitchener
Kitchener, ON
- Part-time
Are you a strategic leader who can transform parking from a municipal service into a catalyst for downtown vitality, economic development, and sustainable mobility? The City of Kitchener is…
Added 15 hours ago
JI
Manager, People Development
J.D. Irving, Limited
Saint John, NB
- Full-time
This role is responsible for leading our enterprise-wide Leadership Development, Business Learning, and Performance & Development portfolios. The Manager, People Development will oversee…

Ericsson

Senior Product Support Professional

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

As the tech firm that created the mobile world - and with more than 54,000 patents to our name - we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.

A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.

What you will do:

This role is oriented toward customer service and real-world impact. You will:

Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.
Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.
Partner closely with regional Market Areas, Service Delivery organizations and NPI teams, to ensure issues are resolved swiftly and solutions are communicated clearly.
Provide expert competence on RAN products and features in live networks.
Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.
Identify faults and apply troubleshooting techniques across RAN SW Solutions.
Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.
Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause - and drive effective communication with customers and technical teams.
Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.
Provide on-site and remote technical deployment support and integration when required.
Drive major improvement and innovation initiatives and lead knowledge-sharing activities.
Drive Field Observability and Supportability into RAN solutions.
Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.

.

The skills you bring:

Core skills:

Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).
RAN SW design and systems understanding (for example, KPI step functions; Layer 1–3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).
Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.
Hands-on experience with AI tools and their application to troubleshooting.
BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).

Would be considered an asset:

RAN SW design, development, or maintenance experience - a design/architecture background is a strong advantage.
Cloud-native and/or Open RAN competence - or a strong foundation to learn.

Other skills:

Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.
Customer-first mindset; high degree of flexibility in a changing environment.
Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.
Strong English communication skills.
Proven track record working across organizations; excellent interpersonal skills and ability to build effective networks.
Creativity, can-do attitude, and out-of-the-box thinking.

Growth and Career Path

This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:

Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Ottawa: $129,500CAAD- $170,100CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

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More about this job

Responsibilities

The role involves providing expert technical support for RAN solutions by isolating faults in live networks and leading technical taskforces to resolve complex issues. You will act as a primary liaison between design teams and customers to translate field insights into product improvements and system fixes.

Requirements

Candidates must have a BSc or higher in a relevant engineering field and strong hands-on experience in RAN troubleshooting and software design. Proven ability to lead technical investigations and communicate complex topics to diverse stakeholders is essential.

Skills

RAN troubleshooting
RAN software design
Systems engineering
Fault isolation
Technical taskforce leadership
AI tools
Cloud-native
Open RAN
Root cause analysis
Customer service
Technical communication
Automation
Machine learning
Field observability
Design thinking

Benefits

Health insurance
Dental plan
Pension plan
Registered retirement savings plan matching
Life insurance
Accidental death and dismemberment coverage
Short-term disability coverage
Stock purchase plan
Paid vacation
Personal days
Paid holidays
Volunteer day
Sick days
Paid maternity leave
Paid parental leave
Financial wellness programs
Educational assistance
Matching gifts
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

RAN
Software engineering
Cloud-native
Open RAN
Troubleshooting
AI
Machine learning
Automation
Telecommunications
Electrical engineering
Computer science
Root cause analysis
System design
KPI
Layer 1-3
NPI
Field trials
Integration
Technical support
Product support
Architecture
Data analysis
Problem solving
Stakeholder management
Technical leadership

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