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Added 9 mins ago
GD
GARAGE - Seasonal Sales Associate - Kingsway Mall
Groupe Dynamite
AB · Edmonton, AB
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 9 mins ago
L
Seasonal Store Associate CAN
Läderach
Toronto, ON
- Part-time
A Part-Time Seasonal Läderach Store Associate is a brand ambassador, passionate about providing a wonderful shopping experience for Läderach customers. The ideal Seasonal Store Associate is…
Added 9 mins ago
IW
Coordinator, Region Office Operations, Kelowna, BC
IG Wealth Management
BC · British Columbia, Canada
- Full-time
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program
Added 9 mins ago
TC
Operational Excellence Analyst
Toyota Credit Canada Inc.
Markham, ON
- Full-time
…in a collaborative and innovative environment. TFS is a key part of the Toyota family, a global company known for its technological leadership, high quality products, continuous…
Added 25 mins ago
W
Manager I, Quality
Worley
Toronto, ON · Markham, ON
- Full-time
We are currently recruiting for a Project Quality Manager (Nuclear). Our team includes world class experts and dynamic go-getters. This is a full-time position based in Markham, Ontario…
Added 40 mins ago
PO
Emergency Services Case Manager I
Peace Over Violence
MB · Back, MB
- Internship
…and West San Gabriel Valley area. The Emergency Services Case Manager I (ESC) provides face‐to‐face crisis intervention and assistance for survivors of sexual and domestic (IPV) violence.…
Added 40 mins ago
TH
Kitchen and Bath Sales Associate Part-Time - 7255 Cranbroook
The Home Depot Canada
Cranbrook, BC
- Part-time
Using empowerment program when necessary to satisfy customers
Added 40 mins ago
FH
Community Health Nurse - Registered Nurse - Tri-cities Home Health
Fraser Health Authority
Port Moody, BC
- $41.42 to $59.52 CAD / hour
- Other
You'll work as part of a collaborative interdisciplinary team, providing holistic nursing care, chronic disease management, health education, and care coordination for diverse client…
Added 40 mins ago
GO
Registered Nurse
Government of Yukon
Whitehorse, YT
- Full-time
This posting will be used to fill 2 full-time Permanent positions working 75 hours bi-weekly. A 12-month eligibility list will be established to fill similar positions.
Added 40 mins ago
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Visual Merchandiser
lululemon
Vancouver, BC
- Full-time
…job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus…
Added 40 mins ago
UO
Tech/Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
The Department of Central Services in Continuing Education is currently seeking a Recurring Part-time Tech/Facility Support Analyst.
Added 41 mins ago
FT
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
- Full-time
Note: This is for 1 Regular Full-Time vacancy. This position is deemed a critical replacement vacancy. Applicants who previously applied to this posting are already under consideration -…
Added 55 mins ago
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Manager, Customer Success, MYLE Adoption and AI Innovations
Medfar
Montreal, QC
- Full-time
Permanent, full-time position (40 hours per week)
Added 55 mins ago
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Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
We are seeking a visually driven Marketing Manager with a strong foundation in graphic design and content creation to bring our storytelling to life. You’ll play a key role in shaping the…
Added 1 hour ago
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Team Leader
Dollarama
Mercier, QC
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 1 hour ago
M
Manager, Customer Success, MYLE Adoption and AI Innovations
MEDFAR
Montreal, QC
- Full-time
Permanent, full-time position (40 hours per week)
Added 1 hour ago
PC
Area Manager - M&M Food Market
Parkland Corporation
Calgary, AB
- Full-time
…community and country, and want to grow your skills and career as part of a dynamic team - then read…
Added 1 hour ago
B&
Retail Store Manager-Lloyd Mall
Bath & Body Works
Lloydminster, AB
- $64,200 to $83,510 USD / year
- Full-time
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation,…
Added 1 hour ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
PC
Area Manager - M&M Food Market
Parkland Corporation
AB · Edmonton, AB
- Full-time
…community and country, and want to grow your skills and career as part of a dynamic team - then read…
Added 1 hour ago
SH
Cook | Part-Time | Hotel Victoria
Silver Hotel Group
Toronto, ON
- Part-time
Hotel Victoria is currently recruiting Cooks – Part Time to take its food and beverage operation to the next level. If you have a flair for food, a passion for presentation, and are…
Added 1 hour ago
NN
Licensed Practical Nurse
Nurse Next Door
Clearwater, BC
- Part-time
…everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again - that is Happier…
Added 1 hour ago
SI
Support Services Attendant (Housekeeping)
Shannex Incorporated
Halifax, NS
- Full-time
Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
Added 1 hour ago
VP
Project Control Specialist
Vancouver Pile Driving
North Vancouver, BC
- $90,000 to $110,000 USD / year
- Full-time
Vancouver Pile Driving Ltd. North Vancouver, BC Full-Time, Permanent

Ericsson

Senior Product Support Professional

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

As the tech firm that created the mobile world - and with more than 54,000 patents to our name - we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.

A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.

What you will do:

This role is oriented toward customer service and real-world impact. You will:

Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.
Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.
Partner closely with regional Market Areas, Service Delivery organizations and NPI teams, to ensure issues are resolved swiftly and solutions are communicated clearly.
Provide expert competence on RAN products and features in live networks.
Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.
Identify faults and apply troubleshooting techniques across RAN SW Solutions.
Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.
Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause - and drive effective communication with customers and technical teams.
Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.
Provide on-site and remote technical deployment support and integration when required.
Drive major improvement and innovation initiatives and lead knowledge-sharing activities.
Drive Field Observability and Supportability into RAN solutions.
Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.

.

The skills you bring:

Core skills:

Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).
RAN SW design and systems understanding (for example, KPI step functions; Layer 1–3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).
Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.
Hands-on experience with AI tools and their application to troubleshooting.
BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).

Would be considered an asset:

RAN SW design, development, or maintenance experience - a design/architecture background is a strong advantage.
Cloud-native and/or Open RAN competence - or a strong foundation to learn.

Other skills:

Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.
Customer-first mindset; high degree of flexibility in a changing environment.
Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.
Strong English communication skills.
Proven track record working across organizations; excellent interpersonal skills and ability to build effective networks.
Creativity, can-do attitude, and out-of-the-box thinking.

Growth and Career Path

This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:

Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Ottawa: $129,500CAAD- $170,100CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

Apply About employer

More about this job

Responsibilities

The role involves providing expert technical support for RAN solutions by isolating faults in live networks and leading technical taskforces to resolve complex issues. You will act as a primary liaison between design teams and customers to translate field insights into product improvements and system fixes.

Requirements

Candidates must have a BSc or higher in a relevant engineering field and strong hands-on experience in RAN troubleshooting and software design. Proven ability to lead technical investigations and communicate complex topics to diverse stakeholders is essential.

Skills

RAN troubleshooting
RAN software design
Systems engineering
Fault isolation
Technical taskforce leadership
AI tools
Cloud-native
Open RAN
Root cause analysis
Customer service
Technical communication
Automation
Machine learning
Field observability
Design thinking

Benefits

Health insurance
Dental plan
Pension plan
Registered retirement savings plan matching
Life insurance
Accidental death and dismemberment coverage
Short-term disability coverage
Stock purchase plan
Paid vacation
Personal days
Paid holidays
Volunteer day
Sick days
Paid maternity leave
Paid parental leave
Financial wellness programs
Educational assistance
Matching gifts
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

RAN
Software engineering
Cloud-native
Open RAN
Troubleshooting
AI
Machine learning
Automation
Telecommunications
Electrical engineering
Computer science
Root cause analysis
System design
KPI
Layer 1-3
NPI
Field trials
Integration
Technical support
Product support
Architecture
Data analysis
Problem solving
Stakeholder management
Technical leadership

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