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Added 1 hour ago
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SDx / Octave Solution Architect
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
The SDx / Octave Solution Architect is responsible for designing and guiding the overall SDx solution.
Added 3 hours ago
IC
Cloud Infrastructure & DevSecOps Engineer
InfoTrack Canada
Toronto, ON
- Full-time
Re-architect and optimise our CI/CD pipelines so build and deployment times drop meaningfully - developer velocity is your scoreboard, not just uptime.
Added 3 hours ago
F
Senior Software Engineer
Fleetworthy
AB · Edmonton, AB
- Full-time
Architect, write, and review reusable, testable, and efficient code following Clean Code / SOLID principles, and raise the bar on code quality, maintainability, and performance in the code…
Added 4 hours ago
K
Associate Director - Cloud Technology Advisor
Kyndryl
Calgary, AB · BC
- Full-time
Provide strategic guidance on multi-cloud adoption, cloud economics, security, resilience, and compliance.
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…integration frameworks, ensuring the reliability, scalability, and security of critical business systems. This role champions a portfolio of SaaS (i.e., cloud-based) and on-premise…
Added 4 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Prince George, BC
- Full-time
Deep understanding of Salesforce architecture, data modeling, security, APIs, integration patterns, and platform services.
Added 4 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
Deep understanding of Salesforce architecture, data modeling, security, APIs, integration patterns, and platform services.
Added 6 hours ago
A
Senior Full Stack Developer/AI Builder
adidas
Woodbridge, ON
- Full-time
…and AWS. In this role, you will collaborate with a Solution Architect, Technical Lead, Product Owner, Platform and DevOps specialists, as well as quality engineering, security partners, and…
Added 6 hours ago
K
Cloud Consultant
Kyndryl
Toronto, ON · Ottawa, ON · Montreal, QC · Calgary, AB
- Full-time
We are seeking a Cloud Consultant with a strong Enterprise Architect mindset to lead and deliver cloud modernization and transformation initiatives for large, complex enterprise…
Added 6 hours ago
A
Platform & Site Reliability Engineer
adidas
Woodbridge, ON
- Full-time
In this role, you will collaborate with a Solution Architect, Technical Lead, Product Owner, Software Developer, as well as quality engineering, security partners, and business stakeholders…
Added 7 hours ago
GC
Data Engineer
GEI Consultants, Inc.
Guelph, ON
- $90,000 to $150,000 CAD / year
- Full-time
Implement data governance and security controls including access management, encryption, and compliance with organizational data policies.
Added 7 hours ago
C
Alliance Sr Director
CBRE
Victoria, BC
- Full-time
As a CBRE Alliance Senior Director, you are the architect of our most strategic client partnerships. You operate at the nexus of operational excellence and enterprise growth, orchestrating…
Added 7 hours ago
EW
Architecte WordPress / WordPress Architect
Evolving Web
Montreal, QC
- Full-time
Added 8 hours ago
AC
AWS DevOps Engineer
Adastra Corporation
Markham, ON
- Full-time
Support monitoring, logging, security, and operational best practices
Added 8 hours ago
S
Storage Systems Administrator
Semtech
Burlington, ON
- Full-time
…cloud storage services. Working closely with IT Infrastructure, Security, and Cloud teams, this role helps ensure data resilience, performance, and security for a growing global…
Added 8 hours ago
E
Senior Product Support Professional
Ericsson
Ottawa, ON
- Full-time
Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Added 9 hours ago
A
Linux Software Architect - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River (an Aptiv company) is seeking an experienced Linux Software Architect to lead the architecture and technical evolution of eLxr, a commercial Debian-based Linux distribution…
Added 10 hours ago
SL
Director, Domain Enterprise Architect, RPA and Intelligent Automation
Sun Life Québec
Montreal, QC
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 10 hours ago
MG
Principal Engineer / Architect
Matrix Global
Toronto, ON
- Full-time
We are seeking a highly skilled and hands-on Principal Engineer / Architect to lead the architecture, design, and delivery of next-generation cloud-native data and application platforms.…
Added 10 hours ago
E
Azure Solution Architect
ELITS
Remote, Canada
- Full-time
- Remote
ELITS Canada is looking for an experienced Azure Solution Architect for a remote consulting assignment based in Canada. Candidates must be authorized to work in Canada and able to perform…
Added 11 hours ago
NC
Senior Enterprise Network Architect
NAV CANADA
Ottawa, ON
- Full-time
The Senior Enterprise Network Architect plays a pivotal role in shaping the future of NAV CANADA’s business and operational networks by providing guidance and direction to deliver secure,…
Added 11 hours ago
A
SDx / Octave Solution Architect
Accenture
Toronto, ON
- Full-time
The SDx / Octave Solution Architect is responsible for designing and guiding the overall SDx solution.
Added 11 hours ago
AC
Conseiller principal en architecture de solutions, intelligence artificielle.
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
You will be supporting different projects through your expertise as Senior Application Solution Architect, Artificial Intelligence.
Added 11 hours ago
A
SDx / Octave Solution Architect
Accenture
Vancouver, BC
- Full-time
The SDx / Octave Solution Architect is responsible for designing and guiding the overall SDx solution.
Added 11 hours ago
A
SDx / Octave Solution Architect
Accenture
Calgary, AB
- Full-time
The SDx / Octave Solution Architect is responsible for designing and guiding the overall SDx solution.

Ericsson

Senior Product Support Professional

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Join our Team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity:

As the tech firm that created the mobile world - and with more than 54,000 patents to our name - we’ve made it our business to make a mark. When joining our team at Ericsson, you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit helps Ericsson maintain technology leadership.

A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector is accountable for providing superior RAN technical support expertise for customer solutions. This role is a natural fit for engineers with a strong RAN SW design and systems background: you will apply deep system-level understanding to isolate faults in complex, live networks and take a leading role in technical taskforces - narrowing broad, ambiguous problem spaces down to a precise root cause, hand-in-hand with Design.

What you will do:

This role is oriented toward customer service and real-world impact. You will:

Serve as the primary point of contact between Design teams and customer needs, translating field insights into product fixes and system improvements.
Engage directly and frequently with customer stakeholders, including technical leaders and cross-functional Market Area and customer teams.
Partner closely with regional Market Areas, Service Delivery organizations and NPI teams, to ensure issues are resolved swiftly and solutions are communicated clearly.
Provide expert competence on RAN products and features in live networks.
Partner closely with Design and development teams - systematically narrowing investigations together and feeding field insight back into product and system design.
Identify faults and apply troubleshooting techniques across RAN SW Solutions.
Apply system-level and design thinking to structure investigations, form and test hypotheses, and converge quickly on root cause.
Lead and drive Technical Taskforces - owning the investigation from a broad, ambiguous search span to a confirmed root cause - and drive effective communication with customers and technical teams.
Take part in product introduction and integration activities, including field trials, demos, NPIs, and commercial deployment support.
Provide on-site and remote technical deployment support and integration when required.
Drive major improvement and innovation initiatives and lead knowledge-sharing activities.
Drive Field Observability and Supportability into RAN solutions.
Support digitalization efforts by using AI/ML and automation to drive efficiency in workflows.

.

The skills you bring:

Core skills:

Strong end-to-end RAN hands-on troubleshooting expertise (field/test/integration/development).
RAN SW design and systems understanding (for example, KPI step functions; Layer 1–3 SW subsystems; architecture and design of RAN features; troubleshooting RAN feature correlations).
Proven ability to drive technical taskforces and lead structured fault isolation - taking a broad problem space down to a precise root cause in collaboration with Design.
Hands-on experience with AI tools and their application to troubleshooting.
BSc or higher in a related field (Telecommunications, Electrical Engineering, SW Engineering, Computer Science).

Would be considered an asset:

RAN SW design, development, or maintenance experience - a design/architecture background is a strong advantage.
Cloud-native and/or Open RAN competence - or a strong foundation to learn.

Other skills:

Solid analytical and problem-solving skills, with curiosity and a drive to get to the bottom of issues.
Customer-first mindset; high degree of flexibility in a changing environment.
Confidence to challenge the status quo when needed and present complex topics to customers, leadership, or senior management.
Strong English communication skills.
Proven track record working across organizations; excellent interpersonal skills and ability to build effective networks.
Creativity, can-do attitude, and out-of-the-box thinking.

Growth and Career Path

This role offers direct exposure to customers, senior technical leaders, and cross-functional R&D teams - accelerating both technical and customer-facing career trajectories. Depending on your strengths and interests, typical advancement paths include:

Architecture and Solutions: Solution Architect or RAN Systems Architect, shaping system design and cross-domain behaviors informed by field experience.
Product and Portfolio: Product Owner or Product Manager roles translating customer needs and field insights into roadmap priorities and measurable outcomes.
Customer Leadership: Technical Account Manager or Customer Engineering Lead, owning strategic technical relationships and outcomes with key customers.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Ottawa: $129,500CAAD- $170,100CAD

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.

Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

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More about this job

Responsibilities

The role involves providing expert technical support for RAN solutions by isolating faults in live networks and leading technical taskforces to resolve complex issues. You will act as a primary liaison between design teams and customers to translate field insights into product improvements and system fixes.

Requirements

Candidates must have a BSc or higher in a relevant engineering field and strong hands-on experience in RAN troubleshooting and software design. Proven ability to lead technical investigations and communicate complex topics to diverse stakeholders is essential.

Skills

RAN troubleshooting
RAN software design
Systems engineering
Fault isolation
Technical taskforce leadership
AI tools
Cloud-native
Open RAN
Root cause analysis
Customer service
Technical communication
Automation
Machine learning
Field observability
Design thinking

Benefits

Health insurance
Dental plan
Pension plan
Registered retirement savings plan matching
Life insurance
Accidental death and dismemberment coverage
Short-term disability coverage
Stock purchase plan
Paid vacation
Personal days
Paid holidays
Volunteer day
Sick days
Paid maternity leave
Paid parental leave
Financial wellness programs
Educational assistance
Matching gifts
Wellness account

Visa sponsorship

Not detected in the job text

Keywords

RAN
Software engineering
Cloud-native
Open RAN
Troubleshooting
AI
Machine learning
Automation
Telecommunications
Electrical engineering
Computer science
Root cause analysis
System design
KPI
Layer 1-3
NPI
Field trials
Integration
Technical support
Product support
Architecture
Data analysis
Problem solving
Stakeholder management
Technical leadership

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