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Added 1 hour ago
BT
Spanish Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)
Added 2 hours ago
T
IT Knowledge Management Analyst
TEEMA
Vancouver, BC
- $50 to $55 CAD / hour
- Contract
ServiceNow or similar ITSM platform experience
Added 3 hours ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
ServiceNow & Reporting: Maintain accurate ticket records, contribute to SLA reporting, and ensure all work is logged against the correct customer and category.
Added 3 hours ago
C
Cybersecurity Architect
CGI
Mississauga, ON
- Full-time
Added 5 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Added 5 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
Added 5 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
Added 5 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
Added 5 hours ago
Sr. Project Manager, Canada
Nordex Group
AB
…plans, local statutory requirements, quality control plans, ServiceNow/NCR processes, customer requirements, and applicable regulatory or contractual…
Added 7 hours ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
Experience with enterprise technology platforms such as LeanIX, ServiceNow, GitHub Enterprise, Azure DevOps, Lucidchart, Jira, and Confluence.
Added 7 hours ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
Experience with enterprise technology platforms such as LeanIX, ServiceNow, GitHub Enterprise, Azure DevOps, Lucidchart, Jira, and Confluence.
Added 7 hours ago
NA
Systems Analyst, Application Development
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…including Workday, PeopleSoft Campus Solutions, Salesforce and ServiceNow, along with a wide range of other campus and vendor applications. Our integrations work behind the scenes to…
Added 7 hours ago
A
Manager, Enterprise Service Desk (Tier 1)
Abacus
NB · Chiasson Office, NB
- Full-time
ITSM & Tools Proficiency: Comprehensive hands-on experience with enterprise management tools including Connectwise, ServiceNow, and Contact Center Platforms (RingCentral).
Added 7 hours ago
AS
IT Support Analyst
Apex Systems
Toronto, ON
- $29 to $44 USD / hour
- Contract
Experience with ServiceNow or a similar ITSM tool
Added 7 hours ago
CI
ServiceNow Developer - Contract
Compugen Inc
Toronto, ON
- Contract
Position Overview: We are seeking an experienced ServiceNow Developer to support the development, enhancement, integration, and ongoing optimization of an enterprise ServiceNow environment.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
Internal Employees, please consult the ServiceNow article entitled Internal movements - what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 9 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.

ERPA

Workday Associate Engagement Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1+ years of experience managing Workday implementations, AMS and Phase X projects with a Workday partner is required.
Posting language: English
Posted: Oct 5, 2026

Original job description

Are you looking to join a dynamic company that truly values their employees, offers great benefits, and has a “people first” culture? At ERPA, we encourage our employees to be innovative and welcome new ideas. Empathy, responsibility, passion, and agility are the values that ERPA emulates in the workplace and seeks in our employees.

ERPA is a client-focused technology services firm committed to maximizing the value of our clients' Workday investments. We specialize in implementing Workday solutions for higher education and government organizations, while also providing comprehensive, ongoing support for clients across diverse industries. Our team partners closely with clients to optimize their Workday environments, offering services such as application management, Workday evolution and expansions (Phase X implementations), follow-on solutions, analytics, and continuously enhance the user experience.

Position Summary:

Are you a team-oriented, collaborative Associate Workday Engagement Manager that wants to be part of an amazing team? Don’t miss out on this great opportunity!

Our Associate Engagement Manager provides support to our Engagement Managers on implementations, AMS and Phase X projects. This role is responsible for all aspects of project delivery and helps support our customers’ long-term goals. The Associate Engagement Manager will contribute to the development of ERPA’s Workday practice and should showcase innovation, strategic thinking and have the drive to make ERPA a Workday partner of choice.

Key Responsibilities:

Be a culture champion for ERPA’s core values (Empathy, Responsibility, Passion, Agility)
Be the key connection between our consultants and the client
Support multiple Workday engagements concurrently
Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets
Gauge and report project health and monitor risks, issues, and escalations
Assist with status updates and managing weekly, monthly and quarterly customer governance.
Assist with work assignments & resource management for AMS and Phase X engagements
Ensure customer satisfaction remains exceptional and customers are referenceable

Experience and Education Requirements:

1+ years of experience managing Workday implementations, AMS and Phase X projects with a Workday partner is required.
Experience managing Workday projects for higher ed/public sector clients is strongly preferred.
A Workday EM/PM certification is required and must remain in Active status throughout employment with ERPA
Ability to learn new systems quickly (JIRA, ServiceNow, Salesforce, etc.)
Prior experience managing projects utilizing Smartsheet
Excellent verbal and written communication skills are required, along with a proactive approach to ensure alignment with customers, consultants, and other internal stakeholders
Must have excellent organizational skills and the ability to manage competing priorities
Ability to travel up to 25%, as needed
Demonstrated ability to work independently as well as in a team environment, coupled with a desire to have fun while building something new (required)
Location: USA or Canada
Sponsorship: Open to candidates who require sponsorship transfer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job.

Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification.

ERPA is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on successfully passing the pre-employment drug screen and background investigation which may include reference checks, criminal background investigation, and when applicable licensing verification.

Applicants must be legally authorized to work in Canada on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.

This position supports ERPA’s U.S. operations. Employment for this role will be administered through a third-party Employer of Record (EOR), which will serve as the individual’s legal employer in Canada.

The selected candidate will work in support of ERPA while employment administration, including payroll, benefits, and applicable employment documentation, will be managed through the EOR.

Apply About employer

More about this job

Responsibilities

Support Engagement Managers in delivering Workday implementations, AMS, and Phase X projects, while serving as a key connection between consultants and clients. Monitor scope, milestones, budgets, project health, risks, and resources, and help maintain customer satisfaction and governance.

Requirements

Requires at least one year managing Workday projects with a Workday partner and an active Workday EM/PM certification; higher education or public sector experience is strongly preferred. Candidates need strong communication, organization, prioritization, and independent and collaborative working skills, plus experience with Smartsheet and the ability to learn systems such as JIRA, ServiceNow, and Salesforce.

Skills

Workday Project Management
Project Delivery
Scope Management
Budget Management
Risk Management
Issue and Escalation Management
Resource Management
Customer Governance
Stakeholder Communication
Smartsheet
JIRA
ServiceNow
Salesforce
Organizational Skills
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Workday
Workday Implementations
Phase X Implementations
Project Delivery
Statement of Work
Project Scope
Project Milestones
Budget Management
Project Health
Risk Management
Issue Management
Escalation Management
Customer Governance
Resource Management
Smartsheet
JIRA
ServiceNow
Salesforce
Higher Education
Public Sector
Stakeholder Communication
Customer Satisfaction

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