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Added 23 days ago
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Technical Advanced Technology Solutions Manager, Canada
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ESAB

Technical Advanced Technology Solutions Manager, Canada

Mississauga, ON, Canada
Canada Mississauga, Canada

Job type: Full-time
Experience: Minimum of 2 years of experience in robotics, industrial automation, applications engineering, technical service, or customer support.
Posting language: English
Posted: Sep 4, 2026

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Original job description

Job Description:

Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of Shaping the World We Imagine™. We are looking to hire a Technical Application Engineer, Robotics to support our ESAB Canada Region.

The Technical Advanced Technology Solutions Manager, Canada is responsible for leading the successful deployment, application, service, and support of the ATS portfolio across Canada. This role serves as the primary technical interface between customers, channel partners, integrators, and internal teams, ensuring customers achieve maximum value from their ATS portfolio investments.

The position combines technical leadership, customer engagement, application engineering, aftermarket support, and service coordination to drive customer success throughout the entire solution lifecycle. Key industries include agricultural equipment, construction equipment, automotive, metal fabrication, heavy manufacturing and cladding.

The Advanced Technical Solutions Manager works closely with major end users, partners, and internal stakeholders to develop application strategies, manage technical projects, resolve complex operational challenges, and identify opportunities for system optimization, upgrades, and continuous improvement. The Technical ATS Canada reports to the Commercial ATS Canada.

Primary Responsibilities

Technical Applications & Solution Development

Lead the technical assessment, application development, and implementation of robotic and digital manufacturing solutions throughout Canada.
Develop and validate application concepts that address customer production, quality, safety, and operational requirements.
Support customer evaluations, proof-of-concept activities, feasibility studies, and technical demonstrations.
Provide expertise on the full ATS technologies.
Collaborate with commercial, engineering, product management, and regional teams to deliver optimized customer solutions.
Identify opportunities for process improvements, retrofit solutions, and technology adoption.

Service & Customer Support Leadership

Act as the primary escalation point for technical service and support issues across Mexico.
Coordinate troubleshooting activities and corrective actions with service teams, integrators, and customers.
Drive resolution of complex technical issues while minimizing customer downtime.
Monitor service performance, customer satisfaction, and support metrics to ensure high-quality service delivery.
Develop and execute customer support plans for strategic accounts and key installations.
Promote preventative maintenance, lifecycle management, software updates, and aftermarket support programs.

Customer Relationship Management

Build and maintain strong relationships with customers, integrators, distributors, and strategic partners.
Provide technical guidance and consultative support throughout the customer journey.
Conduct regular customer reviews to identify performance improvement opportunities and future business needs.
Collect and communicate customer feedback, technical requirements, and market insights to internal teams.
Support training initiatives to improve customer utilization and adoption of RDS solutions.

Project & Implementation Management

Coordinate installation, commissioning, startup, and acceptance activities for robotic and digital solutions.
Manage technical project execution in collaboration with sales, engineering, service, and partner organizations.
Ensure projects are completed according to scope, quality standards, schedule, and customer expectations.
Support project risk assessment and mitigation planning.
Develop documentation, implementation plans, and technical reports as required.

Continuous Improvement & Innovation

Analyze field performance data and customer feedback to identify improvement opportunities.
Support development of service offerings, aftermarket programs, and technical support processes.
Contribute to roadmap planning for upgrades, software enhancements, and retrofit opportunities.
Stay current on robotics, automation, and digital manufacturing technologies and industry trends.
Lead special projects and strategic initiatives as assigned.

Qualifications

Bachelor's degree in Engineering, Robotics, Mechatronics, Automation, Manufacturing, or a related technical field.
Minimum of 2 years of experience in robotics, industrial automation, applications engineering, technical service, or customer support.
Experience supporting industrial robotic systems and manufacturing automation solutions.
Strong understanding of robotic welding, material handling, assembly automation, and digital manufacturing technologies.
Proven ability to troubleshoot and resolve complex technical and operational issues.
Strong project management and customer-facing skills.
Experience working with OEMs, system integrators, distributors, and manufacturing customers.
Excellent communication and presentation skills in both technical and business environments.
Proficiency with Microsoft Office Suite, Dynamics CRM, Power BI, and project management tools.
Strong analytical and problem-solving capabilities.
English and Spanish language proficiency required.

Key Competencies

Technical Leadership
Applications Engineering
Customer Success
Industrial Automation
Service Excellence
Project Management
Problem Solving
Stakeholder Management
Continuous Improvement
Team Collaboration

Working Conditions

Combination of office, manufacturing, customer-site environments and home-office.
Personal Protective Equipment (PPE) required when visiting manufacturing facilities.
Frequent use of computers, diagnostic tools, and technical equipment.
Ability to occasionally lift or move equipment and tooling as required.
Exposure to varying manufacturing and environmental conditions during customer visits.
Domestic travel throughout Canada approximately 60-70%.
Occasional international travel within North America to support customer projects, training, and regional initiatives.

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More about this job

Responsibilities

The Technical Advanced Technology Solutions Manager leads the deployment, application, and support of robotic and digital manufacturing solutions across Canada. This role acts as the primary technical interface for customers and partners to ensure maximum value and operational success throughout the solution lifecycle.

Requirements

Candidates must hold a bachelor's degree in Engineering, Robotics, Mechatronics, or a related field with at least 2 years of experience in industrial automation. Proficiency in English and Spanish is required, along with strong project management and technical troubleshooting capabilities.

Skills

Robotics
Industrial automation
Applications engineering
Technical service
Customer support
Robotic welding
Material handling
Assembly automation
Digital manufacturing
Project management
Troubleshooting
Stakeholder management
Microsoft Office Suite
Dynamics CRM
Power BI
Continuous improvement

Visa sponsorship

Not detected in the job text

Keywords

Robotics
Industrial automation
Applications engineering
Technical service
Customer support
Robotic welding
Material handling
Assembly automation
Digital manufacturing
Project management
Troubleshooting
Stakeholder management
Microsoft Office Suite
Dynamics CRM
Power BI
Continuous improvement
Manufacturing
Cladding
Agricultural equipment
Automotive
System integration
Preventative maintenance
Lifecycle management
Commissioning
Startup
Risk assessment
Retrofit solutions
Process improvement
Technical demonstrations
Feasibility studies

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