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Added 18 mins ago
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Recovery Service & Redemption Representative - ESC
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Full-time
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ESC Corporate Services

Recovery Service & Redemption Representative

Toronto, ON, Canada
Etobicoke, ON, Canada

Pay: Salary Range: The annual salary for this position ranges from $49,500 - $60,500.
Job type: Full-time
Apply by: Oct 11, 2026
Experience: 3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict
Posting language: English
Posted: Sep 24, 2026

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Original job description

Location: Etobicoke, Ontario

Status: Full-time Permanent Current Vacancy

Salary Range: The annual salary for this position ranges from $49,500 - $60,500. Exact compensation may vary based on qualification, experience, and education.

Hybrid: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

Closing Date: October 11, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Recovery Service Operator & Redemption Representative to help with our continued growth and contribute to our future.

In this role, you’ll be the primary point of contact for customers and clients, ensuring calls are handled professionally, appointments are coordinated seamlessly, and all redemption processes are executed accurately and efficiently.

What you’ll do:

Serve as the first point of contact by answering incoming calls, greeting callers professionally, identifying needs, and providing solutions
De-escalate challenging situations and resolve issues independently or redirect inquiries appropriately
Collaborate with Recovery Representatives to obtain required documentation for redemption appointments
Manage and coordinate the in-house redemption calendar, including scheduling and facilitating appointments
Ensure all redemption paperwork is completed accurately and company obligations are met
Follow established recovery processes and apply all applicable rules and compliance standards
Support corporate quality control and continuous improvement initiatives
Perform administrative and quality-related tasks as required

What you’ll need:

Post-secondary education and a background in Collections
3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict
Strong reading comprehension and basic mathematical skills
Excellent verbal and written communication skills with professional telephone etiquette
Ability to think quickly, stay calm under pressure, and manage tight deadlines
Strong attention to detail, organizational skills, and sound judgment
Proficiency with Windows, Microsoft Outlook, Word, Excel, and general office equipment

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

Innovative technology
Growth through strategic partnerships
Investment in new products

We support your growth.

Career development opportunities
Education support

We care about people.

Competitive salary and benefits package
Hybrid work schedule
Recognition programs

Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by October11, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

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More about this job

Responsibilities

Serve as the primary contact for customers and clients, handling calls professionally, resolving or redirecting issues, and coordinating redemption appointments. Ensure redemption documentation and processes are accurate and compliant, while supporting quality control, continuous improvement, and administrative tasks.

Requirements

Requires post-secondary education, a background in collections, and at least three years of customer service experience, ideally in collections. Candidates should have strong communication and de-escalation skills, sound judgment, attention to detail, organizational ability, basic math and reading skills, and proficiency with Windows, Microsoft Outlook, Word, and Excel.

Skills

Customer Service
Collections
Conflict De-escalation
Telephone Etiquette
Appointment Scheduling
Documentation Management
Redemption Processing
Compliance
Quality Control
Written Communication
Verbal Communication
Reading Comprehension
Basic Mathematics
Organization
Attention to Detail
Microsoft Office

Benefits

Competitive Salary
Benefits Package
Hybrid Work Schedule
Career Development Opportunities
Education Support
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Collections
Customer Service
Customer Authentication
Collateral Management
Asset Recovery
Public Records
Redemption Appointments
Redemption Processing
Recovery Processes
Compliance Standards
Documentation
Call Handling
Conflict De-escalation
Appointment Scheduling
Quality Control
Continuous Improvement
Microsoft Windows
Microsoft Outlook
Microsoft Word
Microsoft Excel
Office Equipment
Telephone Etiquette
Administrative Tasks

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