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Added 9 mins ago
Customer Service Team Member
Michaels Stores
Calgary, AB
Part-time
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and…
Added 23 mins ago
Manager of Finance Operations
Sigma Loyalty Group
Toronto, ON · North York, ON
$75,000 to $85,000 CAD / year
Full-time
Strong knowledge of full-cycle accounting, including accounts payable, accounts receivable, general ledger, bank reconciliations, accruals, intercompany transactions, and cash management
Added 24 mins ago
Full Time Sales Lead
Pandora
Halton Hills, ON
Full-time
…accountability for individual and the store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI…
Added 24 mins ago
Provincial Prosecutor, Edmonton
Government of Alberta
AB
…and prepare prosecution files, conduct court proceedings, and help ensure matters are resolved fairly, effectively, and in accordance with the…
Added 39 mins ago
Site Reliability Engineer (Adobe Experience Mgr)
Capgemini
Toronto, ON
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and…
Added 53 mins ago
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Determine machining operations, the sequence in which machining operations must be carried out, and the time required to finish the job to efficiently manufacture the product.
Added 53 mins ago
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Determine machining operations, the sequence in which machining operations must be carried out, and the time required to finish the job to efficiently manufacture the product.
Added 53 mins ago
Chief Data Officer - General Counsel 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Added 54 mins ago
Director of Operations
Vetster Inc
Toronto, ON
Full-time
New Initiative Scoping: Take a rough idea from the COO or CEO and turn it into a scoped plan before it goes to a full team, so the first draft of thinking doesn't eat executive time.
Added 1 hour ago
Associate, Institutional Client Credit Management - Global Credit, Global Corporate Banking
RBC
Toronto, ON
Full-time
Strong general PC skills and demonstrated capability to learn key internal systems
Added 1 hour ago
Employee Exp HR & Recruitment Associate
Atlas Tools & Machinery
Vaughan, ON
$55,000 to $60,000 CAD / year
Temporary
…Retail, Distribution Centre, and Head Office teams. You'll manage full-cycle recruitment, from creating job descriptions to welcoming new hires and checking in with them after their first…
Added 1 hour ago
Supply Chain Associate
GSCI Advanced Photonics
Woodbridge, ON
Full-time
Prepare and process purchase orders for materials, components, and general business needs.
Added 1 hour ago
RECE or Equivalent - Split Shift Position
Upper Canada Child Care
Barrie, ON
Full-time Split Shift Position (28.75 hours/week): Candidates must be available to work a split-shift (morning and afternoon) in our Before & After School programs Monday-Friday to be…
Added 2 hours ago
Mechanical Technician
Sterigenics
Mississauga, ON
Full-time
Role Description The Mechanical Technician is a full-time, on-site role based in Mississauga, ON. This position is responsible for performing routine and corrective maintenance on…
Added 2 hours ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
NL · Valley Pond, NL
Physically fit to lift mail containers of up to 50 lb, push or pull boxes, and sorting mail and standing for extended periods of time
Added 2 hours ago
Early Childhood Culinary Educator
Capilano University
North Vancouver, BC
Full-time
To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application,…
Added 3 hours ago
CCA - Inclusion Facilitator
Manitoba Child Care Association
Winnipeg, MB
Full-time
General daily responsibilities include diapering, assisting children in the bathroom, providing lunch and snacks, outdoor play, activities, and group activities such as circle time
Added 3 hours ago
Art (Tattoo Artistry) Teacher
Kilkenny and Carlow Education and Training Board - Training Services
Welland, ON · Niagara College, ON
Internship
Applicants must meet the general and special requirements as set out from time to time by the Teaching Council of Ireland for the advertised subject(s). Further details and a full list of…
Added 3 hours ago
Registered Nurse/Registered Psychiatric Nurse (RN/RPN), Mental Health Emergency Department - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
…department physician and/or consulting psychiatrist. Provide general and crisis counseling to patients and their families including brief crisis intervention, referrals to community…
Added 4 hours ago
School Age Leader
YBC
Vancouver, BC
Up to $23.14 CAD / hour
Part-time
You will design and actively participate in activities, provide individualized support as needed, help children navigate conflicts, and model positive behaviours. You’ll also contribute to…
Added 4 hours ago
School Age Leader, Support & Inclusion
YBC
Port Moody, BC
Up to $23.14 CAD / hour
Part-time
…with diverse needs, ensuring their safety, well-being, and full participation. You’ll collaborate with a supportive team to create an inclusive environment, contribute to individualized…
Added 4 hours ago
Hospital Manager
P3 Veterinary Partners
Timmins, ON
Internship
Timmins Animal Hospital has been a full-service animal hospital since 1974. We are devoted to managing the health of your dogs and cats. We have always emphasized preventative health care…
Added 4 hours ago
Occupational Safety Specialist-Remote Lodge Cochrane, ON
Aramark Canada
Cochrane, ON
Full-time
…belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what…
Added 4 hours ago
Bakery Team Member (Service Counter) - Full Time
Whole Foods Market
Burnaby, BC
$18.5 to $25 USD / hour
Full-time
…descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to help whenever and wherever needed. All positions must strive to…
Added 5 hours ago
2nd Cook
Aramark Canada
Squamish, BC
Internship
…?Floatel?. At work, the crew is provided with accommodation, full meals, and WIFI, and can access health/gym facilities when off work. We provide partial uniforms and help with the…

ESC Corporate Services

Recovery Service & Redemption Representative

Toronto, ON, Canada
Etobicoke, ON, Canada

Pay: Salary Range: The annual salary for this position ranges from $49,500 - $60,500.
Job type: Full-time
Apply by: Oct 11, 2026
Experience: 3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Location: Etobicoke, Ontario

Status: Full-time Permanent Current Vacancy

Salary Range: The annual salary for this position ranges from $49,500 - $60,500. Exact compensation may vary based on qualification, experience, and education.

Hybrid: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

Closing Date: October 11, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Recovery Service Operator & Redemption Representative to help with our continued growth and contribute to our future.

In this role, you’ll be the primary point of contact for customers and clients, ensuring calls are handled professionally, appointments are coordinated seamlessly, and all redemption processes are executed accurately and efficiently.

What you’ll do:

Serve as the first point of contact by answering incoming calls, greeting callers professionally, identifying needs, and providing solutions
De-escalate challenging situations and resolve issues independently or redirect inquiries appropriately
Collaborate with Recovery Representatives to obtain required documentation for redemption appointments
Manage and coordinate the in-house redemption calendar, including scheduling and facilitating appointments
Ensure all redemption paperwork is completed accurately and company obligations are met
Follow established recovery processes and apply all applicable rules and compliance standards
Support corporate quality control and continuous improvement initiatives
Perform administrative and quality-related tasks as required

What you’ll need:

Post-secondary education and a background in Collections
3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict
Strong reading comprehension and basic mathematical skills
Excellent verbal and written communication skills with professional telephone etiquette
Ability to think quickly, stay calm under pressure, and manage tight deadlines
Strong attention to detail, organizational skills, and sound judgment
Proficiency with Windows, Microsoft Outlook, Word, Excel, and general office equipment

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

Innovative technology
Growth through strategic partnerships
Investment in new products

We support your growth.

Career development opportunities
Education support

We care about people.

Competitive salary and benefits package
Hybrid work schedule
Recognition programs

Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by October11, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for customers and clients, handling calls professionally, resolving or redirecting issues, and coordinating redemption appointments. Ensure redemption documentation and processes are accurate and compliant, while supporting quality control, continuous improvement, and administrative tasks.

Requirements

Requires post-secondary education, a background in collections, and at least three years of customer service experience, ideally in collections. Candidates should have strong communication and de-escalation skills, sound judgment, attention to detail, organizational ability, basic math and reading skills, and proficiency with Windows, Microsoft Outlook, Word, and Excel.

Skills

Customer Service
Collections
Conflict De-escalation
Telephone Etiquette
Appointment Scheduling
Documentation Management
Redemption Processing
Compliance
Quality Control
Written Communication
Verbal Communication
Reading Comprehension
Basic Mathematics
Organization
Attention to Detail
Microsoft Office

Benefits

Competitive Salary
Benefits Package
Hybrid Work Schedule
Career Development Opportunities
Education Support
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Collections
Customer Service
Customer Authentication
Collateral Management
Asset Recovery
Public Records
Redemption Appointments
Redemption Processing
Recovery Processes
Compliance Standards
Documentation
Call Handling
Conflict De-escalation
Appointment Scheduling
Quality Control
Continuous Improvement
Microsoft Windows
Microsoft Outlook
Microsoft Word
Microsoft Excel
Office Equipment
Telephone Etiquette
Administrative Tasks

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