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Added 9 mins ago
REQ26-147 - Underground Mine Supervisor
Glencore Canada
Quebec, QC
Full-time
…resources companies. Glencore is a major producer and market operator of more than 90 commodities. The Group's operations encompass some 150 mining and metallurgical sites, oil…
Added 9 mins ago
REQ26-147 - Underground Mine Supervisor
Glencore
Quebec, QC
Full-time
…resources companies. Glencore is a major producer and market operator of more than 90 commodities. The Group's operations encompass some 150 mining and metallurgical sites, oil…
Added 24 mins ago
Industry - Big 8 - Production - Operator Line
Sobeys
Stellarton, NS
Full-time
…and dependable individual ready to begin a fresh career as an Operator Line employee with Sobeys. Committed to supporting efficient production operations by operating equipment safely,…
Added 24 mins ago
Ambulance Communications Officer I - Wallaceburg CACC - Temporary full-time - 2026-18630 (2026-18630)
Sunnybrook
Toronto, ON
Full-time
…requirements and ACO Provincial Certification; and Restricted Radio Operator…
Added 24 mins ago
Mill Trainer
Equinox Gold Corp.
Geraldton, ON
Full-time
Added 24 mins ago
Face Shovel Operator
Equinox Gold Corp.
Geraldton, ON
Full-time
We are seeking a Face Shovel Operator to join our team. Reporting to the Mine Operations Supervisor, the Face Shovel Operator is responsible for safely and productively operating a 600-ton…
Added 24 mins ago
Shipping Loader Operator
Amrize
Ottawa, ON
Join Amrize as a Shipping Loader Operator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 24 mins ago
Drilling Machine Operator (Segment 2; Aerospace)
Schaeffler
Stratford, ON
Meet the skill requirements identified in the applicable training matrix, and maintain certification through company Certified Operator Program.
Added 24 mins ago
External Grinding Operator (Segment 2; Aerospace)
Schaeffler
Stratford, ON
Experience: Have demonstrated competency as Grinding Set Up Operator or equivalent machining background.
Added 24 mins ago
Extrude/Honing Machine Operator (Segment 2; Aerospace)
Schaeffler
Stratford, ON
Keywords: Experienced; Operator; Full-Time; Unlimited; Production;
Added 24 mins ago
Junior Heat Treat Operator (Segment 1; Aerospace)
Schaeffler
Stratford, ON
Meet the skill requirements identified in the applicable training matrix and maintain certification through company Certified Operator Program.
Added 24 mins ago
Plating Machine Operator (Segment 1; Aerospace)
Schaeffler
Stratford, ON
Meet the skill requirements identified in the applicable training matrix and maintain certification through company Certified Operator Program.
Added 39 mins ago
Community Peace Officer Level One
Yellowhead County
Edson, AB
Full-time
Possess, at minimum, a class 5 Alberta operator’s license or equivalent. Possession of class 1, 2, or 3 Alberta operator's license or equivalent preferred.
Added 54 mins ago
Warehouse & Gen Help, Part Time
Compass Group Canada
Surrey, BC
Part-time
Added 54 mins ago
Machine Operator
Crossroads C&I
AB · Edmonton, AB
Internship
Ideal Products of Canada - Edmonton AB has an opening for a Machine Operator to join our team and enhance our business. In this role, the Machine Operator works in a team environment with…
Added 54 mins ago
CNC LASER PUNCH OPERATOR
Metalcraft Technology Inc
Coquitlam, BC
Full-time
…Coquitlam, BC. We are currently looking for a CNC Laser Punch Operator to join our punching…
Added 1 hour ago
Human Resources Business Partner
USG
Hagersville, ON
Other
…and incentive decisions; oversee the administration of the Operator Rate Program; understand and promote CGC benefit programs; assist employees with making informed decisions; advise or…
Added 1 hour ago
Relief Packaging Operator
Sleeman Breweries Ltd.
Guelph, ON
Full-time
Added 1 hour ago
Labourer (3 Month Contract)
GFL - Sewer Technologies Division
Saint John, NB
Contract
Added 1 hour ago
Seasonal Forklift Operator
FedEx Supply Chain
Brantford, ON
Full-time
The Seasonal Forklift Operator is responsible for safely operating basic powered material handling equipment--excluding Order Picker, Turret, and Drexel--for the receipt, storage, and…
Added 1 hour ago
Face Loader Operator
Amrize
Belleville, ON
Join Amrize as a Face Loader Operator and help construct whats next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building…
Added 1 hour ago
Face Loader Operator
Amrize
Kingston, ON
Join Amrize as a Face Loader Operator and help construct whats next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building…
Added 1 hour ago
Building Operator
Cushman & Wakefield
Hamilton, ON
Full-time
…Fitness, High Pressure Boiler License, High Pressure Steam Operator,…
Added 1 hour ago
Class 1 Owner Operator - Crossborder
Westfreight Systems
Saskatoon, SK
Full-time
Westfreight Systems is looking to hire an Owner Operator interested in running the US lanes. Must have either a TWIC card or Fast card. This role does involve having your own trailer, 53ft…
Added 1 hour ago
Owner Operator - Fuel
The Seaboard Transport Group
Moncton, NB
Full-time

ESC Corporate Services

Recovery Service & Redemption Representative

Toronto, ON, Canada
Etobicoke, ON, Canada

Pay: Salary Range: The annual salary for this position ranges from $49,500 - $60,500.
Job type: Full-time
Apply by: Oct 11, 2026
Experience: 3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Location: Etobicoke, Ontario

Status: Full-time Permanent Current Vacancy

Salary Range: The annual salary for this position ranges from $49,500 - $60,500. Exact compensation may vary based on qualification, experience, and education.

Hybrid: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

Closing Date: October 11, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Recovery Service Operator & Redemption Representative to help with our continued growth and contribute to our future.

In this role, you’ll be the primary point of contact for customers and clients, ensuring calls are handled professionally, appointments are coordinated seamlessly, and all redemption processes are executed accurately and efficiently.

What you’ll do:

Serve as the first point of contact by answering incoming calls, greeting callers professionally, identifying needs, and providing solutions
De-escalate challenging situations and resolve issues independently or redirect inquiries appropriately
Collaborate with Recovery Representatives to obtain required documentation for redemption appointments
Manage and coordinate the in-house redemption calendar, including scheduling and facilitating appointments
Ensure all redemption paperwork is completed accurately and company obligations are met
Follow established recovery processes and apply all applicable rules and compliance standards
Support corporate quality control and continuous improvement initiatives
Perform administrative and quality-related tasks as required

What you’ll need:

Post-secondary education and a background in Collections
3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict
Strong reading comprehension and basic mathematical skills
Excellent verbal and written communication skills with professional telephone etiquette
Ability to think quickly, stay calm under pressure, and manage tight deadlines
Strong attention to detail, organizational skills, and sound judgment
Proficiency with Windows, Microsoft Outlook, Word, Excel, and general office equipment

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

We believe in progress with purpose.

Innovative technology
Growth through strategic partnerships
Investment in new products

We support your growth.

Career development opportunities
Education support

We care about people.

Competitive salary and benefits package
Hybrid work schedule
Recognition programs

Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply by October11, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for customers and clients, handling calls professionally, resolving or redirecting issues, and coordinating redemption appointments. Ensure redemption documentation and processes are accurate and compliant, while supporting quality control, continuous improvement, and administrative tasks.

Requirements

Requires post-secondary education, a background in collections, and at least three years of customer service experience, ideally in collections. Candidates should have strong communication and de-escalation skills, sound judgment, attention to detail, organizational ability, basic math and reading skills, and proficiency with Windows, Microsoft Outlook, Word, and Excel.

Skills

Customer Service
Collections
Conflict De-escalation
Telephone Etiquette
Appointment Scheduling
Documentation Management
Redemption Processing
Compliance
Quality Control
Written Communication
Verbal Communication
Reading Comprehension
Basic Mathematics
Organization
Attention to Detail
Microsoft Office

Benefits

Competitive Salary
Benefits Package
Hybrid Work Schedule
Career Development Opportunities
Education Support
Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Collections
Customer Service
Customer Authentication
Collateral Management
Asset Recovery
Public Records
Redemption Appointments
Redemption Processing
Recovery Processes
Compliance Standards
Documentation
Call Handling
Conflict De-escalation
Appointment Scheduling
Quality Control
Continuous Improvement
Microsoft Windows
Microsoft Outlook
Microsoft Word
Microsoft Excel
Office Equipment
Telephone Etiquette
Administrative Tasks

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