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Added 15 mins ago
T
Data Centre Analyst
TEKsystems
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
One of TEKsystems largest professional services clients is looking for a strong Infrastructure analyst to take on a Client facing support role.
Added 29 mins ago
IG
Senior Business Analyst - Capital Markets
Insight Global
Toronto, ON
- $70 to $80 CAD / hour
- Contract
- 5+ years of experience as a Business Analyst within Capital Markets
Added 33 mins ago
EP
assistant controller
Elby Professional Recruitment Inc
Elmira, ON
- $55 to $78 CAD / hour
- Part-time
- On-site
…required</ul><strong>Keys:</strong><ol>	<li>3 plus years experience as a Senior Accountant/Financial Analyst or Assistant Controller	<li>Experience with SAP	<li>Must be…
Added 36 mins ago
M
Business architect
Maarut
Montréal, QC
- From $60 CAD / hour
- Full-time
- On-site
…class="align-justify" style="text-align:justify"><span>Business analyst profile whose experience is limited to writing detailed requirements during delivery, with no upstream analysis of…
Added 39 mins ago
M
Financial Analyst - Fully Remote | Upto $70 hr
Mercor
Toronto, ON
- From $70 CAD / hour
- Part-time
- On-site
Added 45 mins ago
JI
Integrated Logistics Support Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
Added 2 hours ago
W
Data Analyst, Sr.
Wiraa
Canada
- Full-time
We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing…
Added 3 hours ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
We are looking for a dedicated Product Analyst to join our growing team. In this role, you will support the creative divisions within, working alongside other analysts and experts in data…
Added 4 hours ago
R&
End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
Minimum five years of experience as a Systems Administrator or Desktop Support Analyst.
Added 5 hours ago
MT
Senior Financial Analyst, Business Insights
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…and grow - every day.We are recruiting for a Senior Financial Analyst, Business Insights to join our team in our Toronto office. The successful candidate must have a minimum of 3 years of…
Added 5 hours ago
UA
Senior Analyst
U3 Advisors
Cambridge, ON
- Full-time
U3 Advisors is seeking a Senior Analyst to join our team full-time in our Boston (Cambridge) office. Senior Analysts work on projects across our consulting firm, providing critical research…
Added 5 hours ago
IB
Senior Business Analyst, Salesforce
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
Position: Senior Business Analyst, Salesforce
Added 7 hours ago
T
Compensation Analyst
TEKsystems
Calgary, AB
- $45 to $55 CAD / hour
- Contract
We're partnering with a globally recognized organization seeking a Compensation Analyst to join their Total Rewards team. This is an exciting opportunity for a compensation professional who…
Added 8 hours ago
TC
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 8 hours ago
Information Security Officer 3 (Security Architect, Application and Product Security)
Government of Alberta
Edmonton, AB
Added 8 hours ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 9 hours ago
AG
Analyst, Data Science
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Data Science Analyst to join our growing data science practice. In this role, you will support the development and delivery of quantitative models and analyses across a…
Added 9 hours ago
AG
Revenue Operations Analyst
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 9 hours ago
Application Support Analyst - Repo / Fixed Income Trading
Capgemini
Montreal, QC
We are looking for an experienced Application Support Analyst to provide 1st and 2nd level support for Repo (RSF) and Fixed Income trading systems within a fast-paced Front Office trading…
Added 9 hours ago
Senior Application Support Analyst - Equities
Capgemini
Montreal, QC
Added 9 hours ago
M
Data Governance Analyst
Morningstar
Toronto, ON
- Full-time
Morningstar DBRS is looking for a Data Governance Analyst to help shape how critical credit data is organized, governed, and made ready for analytics, reporting, and AI-enabled products.…
Added 9 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
Added 9 hours ago
D
Senior Analyst, Portfolio and Asset Management
Dream
Toronto, ON
- Full-time
Dream is looking for a Senior Analyst, Asset & Portfolio Management
Added 11 hours ago
GI
Senior Financial Analyst (Corporate Accounting)
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Finance Manager, the Senior Financial Analyst – Corporate Accounting will play an important role in Green Infrastructure Partners' corporate accounting and financial close…
Added 11 hours ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…

eSentire

Support Center Analyst I

Waterloo, ON, Canada

The expected base salary range for this role is $65,000-$75,000 CAD.

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Job details

Pay: The expected base salary range for this role is $65,000-$75,000 CAD.
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
- Identifying the underlying problem by analyzing the information/data related to the symptoms
- Documenting all troubleshooting steps and related results within our case and knowledge management systems
- Escalating issues that require Tier-2 support to the appropriate teams as necessary
- Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
- Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
- Experience with Service Management / IT Helpdesk ticketing and case management systems.
- Enterprise application support technologies.
- Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
- Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

This is a hybrid position based in our office in Waterloo, Ontario

Compensation Range

The expected base salary range for this role is $65,000-$75,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation
If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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More about this job

Responsibilities

The analyst will provide tier-1 front-line support for MDR offerings, handling customer inquiries and resolving technical issues through triage and escalation. They are responsible for documenting troubleshooting steps in the case management system and liaising with internal teams and vendors to ensure operational health.

Requirements

Candidates must have at least 2 years of IT experience in a technical customer support role and a bachelor's degree in Computer Science or a related field. Strong knowledge of networking fundamentals, Linux command line operations, and enterprise application support is required.

Skills

Technical support
Networking fundamentals
Linux
Command line operations
Application support
Case management
Troubleshooting
Endpoint security
API
Cloud environments
Customer communication
Root cause analysis
Service management
IT helpdesk
Network devices
Security operations

Benefits

Annual bonus program
Competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Visa sponsorship

Not detected in the job text

Keywords

MDR
Managed Detection and Response
SecOps
Atlas AI
Endpoint
Network
Cloud
API
Linux
TCP/IP
LAN
WAN
Firewalls
SD-WAN
Microsoft Defender
CrowdStrike
Carbon Black
SentinelOne
SCCM
Intune
GPO
IT Monitoring
Observability
Troubleshooting
Case Management
Technical Support
Root Cause Analysis
Cybersecurity

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