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Added 8 mins ago
CC
Terrestrial Ecologist ($90K–$120K/yr + Relocation Assistance to Prince George, BC)
Chu Cho Environmental
BC · British Columbia, Canada
- $90,000 to $120,000 CAD / year
- Full-time
…flexibility to work from home when not required in the office or field, depending on project…
Added 8 mins ago
UO
Academic Advisor, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Advising in the Engineering Student Centre and is 35 hours per week, Monday to Friday, 8:30am-4:30pm. Flexibility in scheduling may be required during…
Added 8 mins ago
UO
Academic Advisor, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Advising in the Engineering Student Centre and is 35 hours per week, Monday to Friday, 8:30am-4:30pm. Flexibility in scheduling may be required during…
Added 38 mins ago
HR
Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Assist Quality Assurance Manager in follow up on various tasks:
Added 38 mins ago
PH
Customer Care Coordinator
ParaMed Home Health Care
Kitchener, ON
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 38 mins ago
B
Digital Operations Manager (18 months contract)
Bell
Toronto, ON
- Full-time
The Digital Operations Manager plays a key role in advancing Bell Media’s digital advertising products. In this role, you will act as a subject matter expert in advertising innovation and…
Added 38 mins ago
MG
Human Resources Analyst
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the Manager, Human Resources and as part of the HRIS implementation project team, the
Added 38 mins ago
OC
Student, Farm Worker
Olds College of Agriculture & Technology
Olds, AB
- $15.45 to $16.48 CAD / hour
- Full-time
…supporting additional activities under the guidance of the Assistant Manager, the Farm Service Worker will ensure that his/her duties are performed in a safe, effective and efficient…
Added 38 mins ago
YP
Leasing Coordinator
York Property Management
London, ON
- $45,000 CAD / year
- Full-time
Be the First Impression: Field inbound calls with warmth, energy, and professionalism. You will be the very first voice our prospective tenants hear!
Added 38 mins ago
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Service Technicians
University Sprinkler Systems Inc
Delta, BC
- Full-time
An aptitude for practical field / trades work including physical labour, and a basic understanding of plumbing, electrical, landscaping / gardening.
Added 38 mins ago
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Sales & Account Manager
Clean Break Home Services
Surrey, BC
- Full-time
Join Clean Break Home Services as our Sales & Account Manager - a client-facing role focused on building relationships, managing new leads, and ensuring an exceptional experience from quote…
Added 38 mins ago
FN
Senior Technical Analyst Full-time
First Nations University of Canada
Regina, SK
- Full-time
Reporting to the Manager of IT Operations, the Senior Technical Analyst is responsible for providing technical expertise on cross-platform operational issues, input into new services and…
Added 38 mins ago
GC
Execution Project Manager
Giffen Consulting
Saskatoon, SK
- Full-time
Giffen Consulting Ltd. (Giffen) is looking for an experienced Execution Project Manager to join our growing team. This is a contract position of approximately 8 months with the possibility…
Added 54 mins ago
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Manager, Community Relations and Retail Operations
Northwestel
Yellowknife, NT
- Full-time
The Manager, Community Relations and Retail Operations is accountable for retail sales performance, customer experience, employee leadership, store operations, local market support, and…
Added 54 mins ago
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Warehouse Associate
Hercules SLR
NS · Dartmouth, NS
- Full-time
Communicate supply, equipment, maintenance, and training needs to the Warehouse Manager.
Added 1 hour ago
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Green - Programmer/Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
Coordinate interfaces and handoffs with project management, business analysis, technical, field, quality, compliance, training, and operations workstreams.
Added 1 hour ago
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Green - Business Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
Coordinate interfaces and handoffs with project management, business analysis, technical, field, quality, compliance, training, and operations workstreams.
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Green - Project Executive
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
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Coordinate interfaces and handoffs with project management, business analysis, technical, field, quality, compliance, training, and operations workstreams.
Added 1 hour ago
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Green - Business Consultant
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
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Added 1 hour ago
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Green - Technology Architect
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
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Coordinate interfaces and handoffs with project management, business analysis, technical, field, quality, compliance, training, and operations workstreams.
Added 1 hour ago
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Green - Project Manager
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
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FuntoNetwork is seeking a Project Manager - Level 3 for upcoming project opportunity: IT Specialized Services (TBIPS).
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Green - Application/Software Architect
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
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Added 1 hour ago
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Green - Quality Assurance Specialist
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
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Review the applicable controls, submittals, configurations, records, and field or system results against the solicitation and approved baseline.
Added 1 hour ago
P
Account Manager, Physician Relations
Prenuvo
Vancouver, BC
- Full-time
We are looking for an Account Manager, Physician Physician Partnerships based in the the Vancouver, BC area to join our Physician Partnerships Sales Team. This is a hunter-and-farmer role:…
Added 1 hour ago
FC
Green - Information Management Architect
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
Coordinate interfaces and handoffs with project management, business analysis, technical, field, quality, compliance, training, and operations workstreams.

eSentire

Support Center Analyst I

Waterloo, ON, Canada

The expected base salary range for this role is $65,000-$75,000 CAD.

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Job details

Pay: The expected base salary range for this role is $65,000-$75,000 CAD.
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
- Identifying the underlying problem by analyzing the information/data related to the symptoms
- Documenting all troubleshooting steps and related results within our case and knowledge management systems
- Escalating issues that require Tier-2 support to the appropriate teams as necessary
- Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
- Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
- Experience with Service Management / IT Helpdesk ticketing and case management systems.
- Enterprise application support technologies.
- Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
- Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

This is a hybrid position based in our office in Waterloo, Ontario

Compensation Range

The expected base salary range for this role is $65,000-$75,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation
If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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More about this job

Responsibilities

The analyst will provide tier-1 front-line support for MDR offerings, handling customer inquiries and resolving technical issues through triage and escalation. They are responsible for documenting troubleshooting steps in the case management system and liaising with internal teams and vendors to ensure operational health.

Requirements

Candidates must have at least 2 years of IT experience in a technical customer support role and a bachelor's degree in Computer Science or a related field. Strong knowledge of networking fundamentals, Linux command line operations, and enterprise application support is required.

Skills

Technical support
Networking fundamentals
Linux
Command line operations
Application support
Case management
Troubleshooting
Endpoint security
API
Cloud environments
Customer communication
Root cause analysis
Service management
IT helpdesk
Network devices
Security operations

Benefits

Annual bonus program
Competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Visa sponsorship

Not detected in the job text

Keywords

MDR
Managed Detection and Response
SecOps
Atlas AI
Endpoint
Network
Cloud
API
Linux
TCP/IP
LAN
WAN
Firewalls
SD-WAN
Microsoft Defender
CrowdStrike
Carbon Black
SentinelOne
SCCM
Intune
GPO
IT Monitoring
Observability
Troubleshooting
Case Management
Technical Support
Root Cause Analysis
Cybersecurity

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