Find work in Canada.

319,685 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
GT
Paie-Maître / Paymaster
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
…elle garantit l’exactitude, la conformité et la fluidité des opérations de paie, tout en renforçant la confiance des employés envers les processus…
Added 6 mins ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…that we are known for. As we continue to grow our pharmacy operations, we are seeking a Registered Pharmacist to join our…
Added 6 mins ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…that we are known for. As we continue to grow our pharmacy operations, we are seeking a Registered Pharmacist to join our…
Added 6 mins ago
OT
Senior Manager, Contracts
Open Text Corporation
Waterloo, ON
- Other
Experience in the IT sector, Deal Desk, Commercial Operations, Finance, Sales Operations, Contract Management, Bid Management, Legal Operations, or a related field.
Added 20 mins ago
L
7779 - Store Manager
Lids
Kelowna, BC
- $22.5 to $23.5 USD / hour
- Full-time
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Added 20 mins ago
RH
Payroll Systems Implementation Consultant (Contract)
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- Contract
This role requires a consultant who combines strong payroll operations knowledge with hands-on experience supporting payroll system implementations, testing, data validation, and process…
Added 20 mins ago
RH
Interim Vice President, Finance
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- Contract
…across reporting, planning, controls, audit, and broader finance operations. The role requires someone who can operate at both a strategic and hands-on level, while supporting business…
Added 35 mins ago
PV
Full Time Sales Associate (Store 2382 Barrie - Cundles Road).
Pet Valu
Barrie, ON
- Full-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 50 mins ago
JH
Manager of Zoo Operations
JMC HR Consulting
Moncton, NB
- Full-time
JMC is pleased to partner with the City of Moncton in recruiting a Manager of Zoo Operations for Magnetic Hill Zoo and Magnetic Hill Park.
Added 50 mins ago
I
Customer Experience Representative
Indigo
Ottawa, ON
- Part-time
Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed
Added 50 mins ago
C
Department Administrator
Cleveland-Cliffs
Canada
- Full-time
…Department Administrator is responsible for supporting the daily operations . The ideal candidate will have prior experience in a stamping environment, be self-motivated and thrive in a…
Added 1 hour ago
SH
Sr Financial Analyst - Strategy & Portfolio Management
Siemens Healthineers
Ottawa, ON
- Full-time
…with cross functional disciplines and coordination of business operations, finance, accounting, audit and external personnel across various…
Added 1 hour ago
Retail Sales Associate Part Time
Moores Clothing
Toronto, ON
Added 1 hour ago
Part Time Tailor
Moores Clothing
Mississauga, ON
Added 1 hour ago
Part-Time HR Student - Winter/ Fall 2027
J.D. Irving, Limited
Saint John, NB
…From commercial and industrial structures to specialized crane operations and heavy equipment services, the Construction and Equipment Division is known for delivering superior products,…
Added 1 hour ago
WC
Distribution Centre Team Associate - Operations II (Ability to obtain and maintain Reach Required)
Walmart Canada
Cornwall, ON
- Full-time
Adhering to all Operations policies and procedures.
Added 2 hours ago
WC
(CAN) Distribution Centre Team Associate - Casepack II SA TH FR (4:15PM - 2:45AM **RDC 7101 ONLY**)
Walmart Canada
Calgary, AB
- Full-time
Added 2 hours ago
HP
Director of Public Works
HR Project Partners Inc.
Iqaluit, NU
- Full-time
…understands heavy machinery, municipal utilities, northern municipal operations, and…
Added 2 hours ago
WC
Bilingual Senior Payroll and Project Specialist
Wurth Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborate effectively with Payroll, HR, Finance, and Sales Operations to support accurate commission administration and issue resolution.
Added 2 hours ago
SF
Showroom Assistant
Smitty’s Furniture
Barrie, ON
- Part-time
Added 2 hours ago
SF
Assistant Showroom Manager
Smitty’s Furniture
Kitchener, ON
- Full-time
The Assistant Showroom Manager uses their proficiency with our point-of-sale system to support efficient day-to-day operations, follows and reinforces store policies, and promotes a…
Added 2 hours ago
A
Payroll & Rewards Operations Lead
APPLY
Toronto, ON
- Full-time
As a Payroll & Rewards Operations Lead, you’ll be a cornerstone of our global People Operations function, sitting at the intersection of global rewards and people analytics. You will drive…
Added 3 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
- Full-time
Added 3 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
- Full-time
…frameworks, and support, maintain, and sustain day-to-day system…
Added 3 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Mississauga, ON
- Full-time
…frameworks, and support, maintain, and sustain day-to-day system…

eSentire

Support Center Analyst I

Waterloo, ON, Canada

The expected base salary range for this role is $65,000-$75,000 CAD.

Apply About employer

Applications open in a new tab.

Job details

Pay: The expected base salary range for this role is $65,000-$75,000 CAD.
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
- Identifying the underlying problem by analyzing the information/data related to the symptoms
- Documenting all troubleshooting steps and related results within our case and knowledge management systems
- Escalating issues that require Tier-2 support to the appropriate teams as necessary
- Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
- Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
- Experience with Service Management / IT Helpdesk ticketing and case management systems.
- Enterprise application support technologies.
- Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
- Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

This is a hybrid position based in our office in Waterloo, Ontario

Compensation Range

The expected base salary range for this role is $65,000-$75,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation
If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

Apply About employer

More about this job

Responsibilities

The analyst will provide tier-1 front-line support for MDR offerings, handling customer inquiries and resolving technical issues through triage and escalation. They are responsible for documenting troubleshooting steps in the case management system and liaising with internal teams and vendors to ensure operational health.

Requirements

Candidates must have at least 2 years of IT experience in a technical customer support role and a bachelor's degree in Computer Science or a related field. Strong knowledge of networking fundamentals, Linux command line operations, and enterprise application support is required.

Skills

Technical support
Networking fundamentals
Linux
Command line operations
Application support
Case management
Troubleshooting
Endpoint security
API
Cloud environments
Customer communication
Root cause analysis
Service management
IT helpdesk
Network devices
Security operations

Benefits

Annual bonus program
Competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Visa sponsorship

Not detected in the job text

Keywords

MDR
Managed Detection and Response
SecOps
Atlas AI
Endpoint
Network
Cloud
API
Linux
TCP/IP
LAN
WAN
Firewalls
SD-WAN
Microsoft Defender
CrowdStrike
Carbon Black
SentinelOne
SCCM
Intune
GPO
IT Monitoring
Observability
Troubleshooting
Case Management
Technical Support
Root Cause Analysis
Cybersecurity

Report this job