Find work in Canada.

325,323 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 26 mins ago
NE
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
- Contract
In this role, you will support settlement operations, reporting, and data analysis functions critical to the business. You will work cross-functionally with the Trading, Data & IT, and…
Added 26 mins ago
CC
Business Analyst
Critical Control Technologies
Calgary, AB
- Full-time
We are looking for a motivated Business Analyst (BA) to join our team. The successful candidate will support both new initiatives and ongoing system maintenance projects, working closely…
Added 27 mins ago
Training Business Analyst Sr
Dayforce
Canada
…headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ)…
Added 56 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
North Bay, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 56 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 1 hour ago
Accounts Receivable Analyst
Infrastructure Ontario
Toronto, ON
The Accounts Receivable Analyst supports the General Real Estate Portfolio (GREP) by ensuring the accurate and timely billing of project-related costs and the ongoing management of accounts…
Added 1 hour ago
IC
Financial Analyst
Infotek Consulting Inc.
Toronto, ON
- Contract
We are looking for an Intermediate Financial Analyst for a 6 months contract with high possibility of extension. Role is hybrid with 3 days a week on site in Downtown Toronto.
Added 1 hour ago
Senior Product Solutions Analyst
Scotiabank
Toronto, ON
The Senior Product Solutions Analyst will play a key role in transforming how business teams across Scotia Global Asset Management (SGAM) operate by introducing AI-powered technologies and…
Added 1 hour ago
BS
Spécialiste principal(e) – Fidélisation et CRM/Senior Loyalty & CRM Specialist
Browns Shoes
Montreal, QC
- Full-time
…avec les équipes du numérique, du commerce électronique, des opérations en magasin, du marketing et des technologies de l’information (TI), vous assurerez des expériences personnalisées à…
Added 1 hour ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support…
Added 1 hour ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support…
Added 1 hour ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support…
Added 1 hour ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support…
Added 1 hour ago
CG
Quantitative Risk Analyst
Canada Guaranty
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
Reporting to the Senior Manager, Risk Analytics and Reporting, the Quantitative Risk Analyst will independently conduct quantitative analytics and reporting initiatives that contribute to…
Added 1 hour ago
R&
Business Analyst (OpenText)
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 1 hour ago
C
Information Security Analyst - AI
CXC
Toronto, ON
- Contract
…that is leveraging advanced technologies to transform business operations through intelligent automation and agentic AI solutions. We are seeking a Senior Information Security Analyst –…
Added 1 hour ago
CC
Technical Analys
Critical Control Technologies
Calgary, AB
- $45,000 to $55,000 CAD / year
- Full-time
The Technical Analyst is responsible for the quality and accuracy of measurement data and provides technical support for the Critical Control Software Products. Working in the area of…
Added 2 hours ago
T
Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
Ensure business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Added 2 hours ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
…consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other modelling software, to execute the performance monitoring…
Added 3 hours ago
Senior Actuary Analyst
Gore Mutual Insurance
Toronto, ON · Cambridge, ON
…mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s…
Added 3 hours ago
RM
IT Business Analyst (ServiceNow)
Redpath Mining Contractors and Engineers
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 3 hours ago
Field Embedded Solutions Analyst - Construction
Kiewit
Toronto, ON
The Field Embedded Solutions Analyst is a forward-deployed member of the Union Station project team. This role works side by side with project management, field engineering,…
Added 4 hours ago
TH
Engineering Analyst- 12 Month Contract
The Home Depot
Vaughan, ON
- Full-time
The Engineering Analyst uses continuous improvement and analytical methods to understand, model, and improve supply chain processes and productivity. This position focuses on applying…
Added 4 hours ago
TH
Compensation Analyst - 1-year Contract
The Home Depot
Canada
- Full-time
The Compensation Analyst supports the administration and delivery of compensation programs that align with Home Depot's business objectives and associate needs. This role is responsible for…
Added 4 hours ago
IF
Claims Analyst
iA Financial Group
Vancouver, BC
- Full-time
…opportunity to support clients when it matters most? As a Claims Analyst with our Special Markets Claims team, you will assess lower-risk and non-core claims in accordance with policy…

eSentire

Support Center Analyst I Position

Waterloo, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
Identifying the underlying problem by analyzing the information/data related to the symptoms
Documenting all troubleshooting steps and related results within our case and knowledge management systems
Escalating issues that require Tier-2 support to the appropriate teams as necessary
Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
Experience with Service Management / IT Helpdesk ticketing and case management systems.
Enterprise application support technologies.
Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

This is a hybrid position based in our office in Waterloo, Ontario

Compensation Range

The expected base salary range for this role is $65,000-$75,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

Apply About employer

More about this job

Responsibilities

Provide front-line, tier-one support for eSentire MDR services by handling customer inquiries and cases, troubleshooting issues, and resolving requests by phone. Triage and document client issues, escalate cases requiring tier-two support, coordinate with internal and vendor teams, and maintain support knowledge articles.

Requirements

Candidates need at least two years of technical customer support experience, along with a bachelor's degree in a relevant field or equivalent hands-on experience. Required experience includes hardware and software support, ticketing or case management systems, enterprise applications, networking fundamentals, basic Linux command-line use, analytical troubleshooting, and strong customer communication.

Skills

Technical Customer Support
Customer Service
Troubleshooting
Root Cause Analysis
Networking Fundamentals
TCP/IP
Linux Command Line
Hardware and Software Support
Case Management Systems
Enterprise Application Support
Endpoint Security
Incident Triage
Technical Documentation
API Support
Problem-Solving
Client Communication

Benefits

Performance Incentive Program
Competitive Benefits Program
Paid Parental Leave
Matching RRSP or 401(k)
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Managed Detection and Response
MDR
Security Operations Centre
Endpoint Security
Network Security
Cloud Security
API
Linux
Command Line
TCP/IP
LAN
WAN
Routers
Switches
Firewalls
SD-WAN
Traffic Mirroring
Case Management
IT Helpdesk
Enterprise Application Support
Microsoft Defender
CrowdStrike
Carbon Black
SentinelOne
SCCM
Endpoint Manager
Intune
Group Policy
IT Monitoring
Observability

Report this job