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Added 8 mins ago
KR
Junior Finance Controller
Kassen Recruitment
Mississauga, ON
- $95,000 to $100,000 CAD / year
- Full-time
The role is particularly well suited to someone at the Senior Accountant, Senior Financial Analyst, or Assistant Finance Manager level who is ready to broaden their responsibilities and…
Added 9 mins ago
BA
Sr. Financial Analyst
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
Develop in-depth understanding of reporting processes and action on opportunities to build scalable processes that improve efficiency, controls and data quality
Added 23 mins ago
T
Sr. Business Systems Analyst - Core Platform
TD
Toronto, ON
- Full-time
…Core Platform's Investment Management(IM) Business Systems Analyst team is the place for…
Added 23 mins ago
AC
Marketing & Content Manager
American Capital Group
Heart's Content, NL
- Full-time
Build multi‑channel sequences (email / SMS / VM drops / DMs) for lead‑gen & client retention.
Added 25 mins ago
F
Senior Financial Analyst
Fasken
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · AB · Surrey, BC · Calgary, AB · Tsuut'ina, AB
- Full-time
Senior Financial Analyst (Finance Department) – Firmwide
Added 37 mins ago
T
Business Reporting Analyst
TEEMA
Burnaby, BC
- $40 to $60 CAD / hour
- Contract
Build strong relationships across business, project and technical teams and confidently facilitate discussions.
Added 37 mins ago
LC
Senior Analyst, Financial Systems
Loblaw Companies Limited
Brampton, ON
- Full-time
We are looking for a driven, analytical, and systems-savvy Senior Analyst with a strong foundation in Finance and financial systems to join our (FSPD) Financial Systems & Process…
Added 54 mins ago
MH
Supervised Lead Therapist and Float - Oakville
Monarch House
Oakville, ON
- Part-time
The Supervised Lead Therapist and Float is responsible for assisting the supervising Sr. Behaviour Consultant/Behaviour Analyst (BCBA/RBA) with the implementation of assessments, program…
Added 54 mins ago
T
Product Control Analyst
TD
Toronto, ON
- Full-time
…products and businesses into our financial environment and build in appropriate controls to ensure integrity for financial…
Added 54 mins ago
T
Sr. IT Ops Analyst (Azure Public Cloud Operations)
TD
Toronto, ON
- Full-time
…foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we…
Added 54 mins ago
T
Canadian Commercial Banking Associate
TD
Woodbridge, ON
- Full-time
…clients in every sector, providing customized solutions to build a strategy that’s right for them now, and in the future. Our quest is to deliver a first-class business banking client…
Added 54 mins ago
T
Compliance Business Oversight Analyst II (5535)
TD
Toronto, ON
- Full-time
…foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we…
Added 1 hour ago
SC
Senior Business Analyst
Strathcona County
Sherwood Park, AB
- Full-time
The Senior Business Analyst (Business Analyst II) plays a crucial role within the Business Relationship and Project Management Branch, supporting the Business Relationship Management Lead…
Added 1 hour ago
C
Digital Expansion Analyst - Simplii Financial
CIBC
Toronto, ON
- Full-time
…of how that commitment comes to life. As a Digital Expansion Analyst, you'll contribute to the execution and optimization of personalized, data-driven marketing campaigns and client…
Added 1 hour ago
CT
Financial Analyst, Consolidation & Reporting
Canadian Tire Corporation
Toronto, ON
- Full-time
As a member of the Corporate Accounting group, the Financial Analyst is responsible for the timely preparation of the Corporate Function expenses and assists in consolidated financial…
Added 1 hour ago
CT
Business Analyst, Real Estate and Construction Data
Canadian Tire Corporation
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Business Analyst, Real Estate and Construction Data is responsible for translating complex construction and financial forecasting data into clear, actionable insights while supporting…
Added 1 hour ago
J
Senior Data Analyst
Jane
Remote, Canada
- Full-time
- Remote
Partner closely with the Finance and Payments teams to build, refine, and maintain the metrics, models, and dashboards that power Jane’s financial reporting.
Added 1 hour ago
TC
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 1 hour ago
Financial Planning and Analysis Analyst (PA&A)
BRP
Montreal, QC
The ability to build and maintain collaborative relationships and networks.
Added 1 hour ago
GT
Data Services Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $35 to $44 CAD / hour
- Contract
Responsible to build and maintain strong relationships with all stakeholders across the bank and be available to service the deal flow with tight deadlines from global desks to…
Added 1 hour ago
BS
Security Analyst
Bulletproof Solutions Inc
Fredericton, NB
- Full-time
The SOC 1 Security Analyst is responsible for monitoring security events, investigating alerts, performing incident triage, and escalating threats when appropriate. Working within our 24x7…
Added 2 hours ago
GA
Senior Financial Analyst - Logistics
Give and Go Prepared Foods
Toronto, ON · Etobicoke, ON
- $68,000 to $103,000 CAD / year
- Full-time
Build trusted relationships with Supply Chain, Operations and Finance stakeholders and provide timely, fact-based recommendations.
Added 2 hours ago
DC
M&A and FP&A Analyst
Dillon Consulting Limited
London, ON
- Full-time
We are seeking a highly motivated and data-fluent M&A and FP&A Analyst to be a foundational member of our growing Financial Planning and Analysis (FP&A) team. Dillon’s FP&A team is focused…
Added 2 hours ago
BS
Senior Technology Risk Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Senior Technology Risk Analyst” for a contract opportunity with one of our Valued Clients.
Added 2 hours ago
CP
Senior Incident Response Analyst
Check Point Software
Toronto, ON
- Full-time
Build and maintain sandbox/test lab environments to evaluate malicious code

eSentire

Support Center Analyst I Position

Waterloo, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
Identifying the underlying problem by analyzing the information/data related to the symptoms
Documenting all troubleshooting steps and related results within our case and knowledge management systems
Escalating issues that require Tier-2 support to the appropriate teams as necessary
Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
Experience with Service Management / IT Helpdesk ticketing and case management systems.
Enterprise application support technologies.
Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

This is a hybrid position based in our office in Waterloo, Ontario

Compensation Range

The expected base salary range for this role is $65,000-$75,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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More about this job

Responsibilities

Provide front-line, tier-one support for eSentire MDR services by handling customer inquiries and cases, troubleshooting issues, and resolving requests by phone. Triage and document client issues, escalate cases requiring tier-two support, coordinate with internal and vendor teams, and maintain support knowledge articles.

Requirements

Candidates need at least two years of technical customer support experience, along with a bachelor's degree in a relevant field or equivalent hands-on experience. Required experience includes hardware and software support, ticketing or case management systems, enterprise applications, networking fundamentals, basic Linux command-line use, analytical troubleshooting, and strong customer communication.

Skills

Technical Customer Support
Customer Service
Troubleshooting
Root Cause Analysis
Networking Fundamentals
TCP/IP
Linux Command Line
Hardware and Software Support
Case Management Systems
Enterprise Application Support
Endpoint Security
Incident Triage
Technical Documentation
API Support
Problem-Solving
Client Communication

Benefits

Performance Incentive Program
Competitive Benefits Program
Paid Parental Leave
Matching RRSP or 401(k)
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Managed Detection and Response
MDR
Security Operations Centre
Endpoint Security
Network Security
Cloud Security
API
Linux
Command Line
TCP/IP
LAN
WAN
Routers
Switches
Firewalls
SD-WAN
Traffic Mirroring
Case Management
IT Helpdesk
Enterprise Application Support
Microsoft Defender
CrowdStrike
Carbon Black
SentinelOne
SCCM
Endpoint Manager
Intune
Group Policy
IT Monitoring
Observability

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