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Added 13 mins ago
IB
Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Informatica Brasil
Vancouver, BC
- Full-time
Pipeline Generation: Drive net-new opportunity creation through target whitespace prospecting and warm lead expansion.
Added 13 mins ago
CC
Merchandiser
Coca-Cola Canada Bottling Limited
Ottawa, ON
- Full-time
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 13 mins ago
GO
Assistant Works Supervisor
Government of Manitoba
Stony Mountain, MB
- Full-time
By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will…
Added 13 mins ago
GO
Community Service Worker
Government of Manitoba
Winnipeg, MB
- Part-time
Added 13 mins ago
TC
Retail Store Associate Part Time Seasonal Winners - Bells Corners
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON · Nepean, ON
- Part-time
This job posting is for an existing position vacancy within our organization.
Added 13 mins ago
TC
Retail Store Associate Part time Marshalls - East Hills
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
- Part-time
This job posting is for an existing position vacancy within our organization.
Added 13 mins ago
S
BC - Central Kitchen - Meat Plant - Supervisor Production
Sobeys
Delta, BC
- Full-time
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 13 mins ago
EC
Sales and Solutions Coordinator
Entripy Custom Clothing
Oakville, ON
- Full-time
Please visit our careers page to see more job opportunities.
Added 13 mins ago
TC
Retail Store Associate Part Time Temporary Winners - Smart Centre
TJX Canada – Winners, Marshalls, HomeSense
Sarnia, ON
- Part-time
This job posting is for an existing position vacancy within our organization.
Added 13 mins ago
OC
Production Techgronomist
Olds College of Agriculture & Technology
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
The Opportunity - Production Techgronomist (full-time, permanent)
Added 13 mins ago
AR
Department Manager
Aldred Restaurants Ltd
Courtenay, BC
- Full-time
At our island owned and operated McDonald's, we offer much more than just a job. Here, you’ll have the chance to grow professionally while enjoying a flexible and inclusive environment. As…
Added 13 mins ago
OC
Contract Field Instructors, Heavy Equipment Operator
Olds College of Agriculture & Technology
Olds, AB
- Contract
The Opportunity: Contract Field Instructors, Heavy Equipment Operator
Added 13 mins ago
CC
Merchandiser - Seasonal (2-Month)
Coca-Cola Canada Bottling Limited
Kamloops, BC
- Contract
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 13 mins ago
T
Développeur Exstream / Exstream Developer
TEKsystems
Longueuil, QC
- $80 to $90 CAD / hour
- Contract
…factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related…
Added 13 mins ago
TC
Store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON
- Full-time
…environment and enjoy leading by example, this could be the perfect opportunity for…
Added 13 mins ago
A
Interim Director, Technology GRC (Governance, Risk & Compliance)
Affinity
ON · Ontario, Canada
- Full-time
Added 13 mins ago
TC
Retail Store Associate Temporary Part Time Winners - St Laurent
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON
- Part-time
This job posting is for an existing position vacancy within our organization.
Added 13 mins ago
T
Portfolio Lead
TEKsystems
Toronto, ON
- $100 to $120 CAD / hour
- Full-time
…factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related…
Added 13 mins ago
T
UX Strategist
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Strong UX fundamentals are more important than job title. Candidates coming from a senior Product Designer background may also be considered if their experience has been heavily UX-focused…
Added 13 mins ago
T
Mandarin/Cantonese/English Banking Advisor
TEKsystems
Mississauga, ON
- $24 to $25 CAD / hour
- Contract
A leading Big 5 Canadian Bank is hiring Bilingual Customer Service Advisors in Mississauga. This is an exciting opportunity to build experience with one of Canada's most recognized…
Added 13 mins ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
Added 13 mins ago
T
Développeur Guidewire / Guidewire Developer
TEKsystems
Montreal, QC
- $80 to $85 CAD / hour
- Contract
…factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related…
Added 13 mins ago
CC
Night Supervisor, Maintenance
Coca-Cola Canada Bottling Limited
Toronto, ON · North York, ON
- Full-time
…offered is based on market location and may vary depending on job-related knowledge, role complexity, skills, experience, and internal…
Added 13 mins ago
P
Building Automation Specialist / Senior Automation Systems Technician (BAS007)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Added 13 mins ago
T
Représentant(e) Bilingue, Service Aux Clients / Bilingual Client Service Representative
TEKsystems
Montreal, QC
- $25 CAD / hour
- Contract

eSentire

Support Center Analyst I Position

Waterloo, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
Identifying the underlying problem by analyzing the information/data related to the symptoms
Documenting all troubleshooting steps and related results within our case and knowledge management systems
Escalating issues that require Tier-2 support to the appropriate teams as necessary
Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
Experience with Service Management / IT Helpdesk ticketing and case management systems.
Enterprise application support technologies.
Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

This is a hybrid position based in our office in Waterloo, Ontario

Compensation Range

The expected base salary range for this role is $65,000-$75,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

Apply About employer

More about this job

Responsibilities

Provide front-line, tier-one support for eSentire MDR services by handling customer inquiries and cases, troubleshooting issues, and resolving requests by phone. Triage and document client issues, escalate cases requiring tier-two support, coordinate with internal and vendor teams, and maintain support knowledge articles.

Requirements

Candidates need at least two years of technical customer support experience, along with a bachelor's degree in a relevant field or equivalent hands-on experience. Required experience includes hardware and software support, ticketing or case management systems, enterprise applications, networking fundamentals, basic Linux command-line use, analytical troubleshooting, and strong customer communication.

Skills

Technical Customer Support
Customer Service
Troubleshooting
Root Cause Analysis
Networking Fundamentals
TCP/IP
Linux Command Line
Hardware and Software Support
Case Management Systems
Enterprise Application Support
Endpoint Security
Incident Triage
Technical Documentation
API Support
Problem-Solving
Client Communication

Benefits

Performance Incentive Program
Competitive Benefits Program
Paid Parental Leave
Matching RRSP or 401(k)
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Managed Detection and Response
MDR
Security Operations Centre
Endpoint Security
Network Security
Cloud Security
API
Linux
Command Line
TCP/IP
LAN
WAN
Routers
Switches
Firewalls
SD-WAN
Traffic Mirroring
Case Management
IT Helpdesk
Enterprise Application Support
Microsoft Defender
CrowdStrike
Carbon Black
SentinelOne
SCCM
Endpoint Manager
Intune
Group Policy
IT Monitoring
Observability

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