Find work in Canada.

319,804 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
UO
ACET Administrative Manager
University of Victoria
Victoria, BC
- Full-time
…innovation developed by UVic’s Institute for Integrated Energy Systems (IESVic) with industry, non-profit, government and community partners. With support from the Canada First Research…
Added 6 mins ago
P
Maintenance Coordinator
Penske
Mississauga, ON
- Full-time
Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
Added 35 mins ago
NC
HR Business Advisor - Ottawa (1 Year Term)
NAV CANADA
Ottawa, ON
- Temporary
…ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and…
Added 51 mins ago
GT
Paie-Maître / Paymaster
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Reporting to the Payroll Manager within the Finance department, the incumbent in the Payroll Master position is responsible for the complete and rigorous management of payroll for several…
Added 51 mins ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real…
Added 51 mins ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real…
Added 51 mins ago
OT
Senior Manager, Contracts
Open Text Corporation
Waterloo, ON
- Other
OpenText is seeking a Senior Manager of Support Contracts responsible for overseeing the Americas Support Contracts team and providing commercial and contractual guidance to the Worldwide…
Added 1 hour ago
L
7779 - Store Manager
Lids
Kelowna, BC
- $22.5 to $23.5 USD / hour
- Full-time
Added 1 hour ago
Team Lead - Speech-Language Pathologist - TL0326
Hearing and Speech Nova Scotia
NS · Provincial, Nova Scotia
Reporting to the assigned Manager and in collaboration with HSNS staff, HSNS management team, and external partners, the successful candidate will support clinical service delivery in the…
Added 1 hour ago
Speech-Language Pathologist - SLP1926
Hearing and Speech Nova Scotia
NS · Central Zone, Nova Scotia
…within HRM. The successful candidate reports to the assigned Manager. Schedule to be determined. This position supports autistic children and their families. The caseload assignment may…
Added 3 hours ago
WC
Service and Support Representative - Edmonton, AB
Wurth Canada
AB · Edmonton, AB
- Full-time
…implementation and follow up from installation to servicing of all Wurth Systems and Solutions in larger customers within the Edmonton, Alberta…
Added 3 hours ago
WC
National Key Account Manager (Auto)
Wurth Canada
Guelph, ON
- Full-time
This position is ideally located in the greater GTA and surrounding area. As a National Key Account Manager, you will contribute to our long-term business growth strategy for Wurth Canada.
Added 3 hours ago
SF
Assistant Showroom Manager
Smitty’s Furniture
Kitchener, ON
- Full-time
Rooted in Smitty’s vision to inspire connections and create warmth in every home, the Assistant Showroom Manager works alongside the Sales team to support the Company’s purpose to ensure…
Added 4 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
- Full-time
…HR, and other HR, payroll, SAP, and non-SAP applications and…
Added 4 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Mississauga, ON
- Full-time
…HR, and other HR, payroll, SAP, and non-SAP applications and…
Added 4 hours ago
SI
IT Senior Analyst, Enterprise Applications - HCM Process & Solutions
Saputo Inc.
Montreal, QC
- Full-time
…HR, and other HR, payroll, SAP, and non-SAP applications and…
Added 5 hours ago
KR
People Operations Coordinator
Kassen Recruitment
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Troubleshoot employee and manager questions related to HR systems, access, and standard processes
Added 6 hours ago
OT
Lead Automation Architect
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
Added 9 hours ago
H
Patient Care Navigator
HealthOne
Toronto, ON
- $20 to $25 CAD / hour
Keep track of Google reviews of interest provided by Marketing, and communicate insights to the designated Regional Manager
Added 9 hours ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- Full-time
Working as part of our global IT team and reporting directly to the IT Service Manager at our Burnaby head office, your mission is to maintain peak operational workflow for our staff by…
Added 9 hours ago
AS
Recruiter III
Apex Systems
Vancouver, BC
- $38 to $44 USD / hour
- Full-time
…potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview…
Added 9 hours ago
MU
Case Manager
McGill University
Brown Student Serv.
- Full-time
The Case Manager works at the Wellness Hub as part of an interprofessional team supporting student health and wellbeing.
Added 9 hours ago
IB
Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR…
Added 10 hours ago
CB
Marketing & Communications Specialist
Canadian Bar Association of BC
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Reporting to the Manager, Marketing & Communications, this role leads the planning and delivery of marketing initiatives for the Canadian Bar Association, Alberta Branch (CBA Alberta),…
Added 11 hours ago
AI
Human Resources Business Partner
ATS Industrial Automation
Woodbridge, ON
- Full-time
With support of their manager, recommend, develop, and administer human resources policies, procedures, and programs in support of business initiatives ensuring compliance with governing…

eSentire

Support Center Analyst I Position

Waterloo, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
Identifying the underlying problem by analyzing the information/data related to the symptoms
Documenting all troubleshooting steps and related results within our case and knowledge management systems
Escalating issues that require Tier-2 support to the appropriate teams as necessary
Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
Experience with Service Management / IT Helpdesk ticketing and case management systems.
Enterprise application support technologies.
Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

This is a hybrid position based in our office in Waterloo, Ontario

Compensation Range

The expected base salary range for this role is $65,000-$75,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

Apply About employer

More about this job

Responsibilities

Provide front-line, tier-one support for eSentire MDR services by handling customer inquiries and cases, troubleshooting issues, and resolving requests by phone. Triage and document client issues, escalate cases requiring tier-two support, coordinate with internal and vendor teams, and maintain support knowledge articles.

Requirements

Candidates need at least two years of technical customer support experience, along with a bachelor's degree in a relevant field or equivalent hands-on experience. Required experience includes hardware and software support, ticketing or case management systems, enterprise applications, networking fundamentals, basic Linux command-line use, analytical troubleshooting, and strong customer communication.

Skills

Technical Customer Support
Customer Service
Troubleshooting
Root Cause Analysis
Networking Fundamentals
TCP/IP
Linux Command Line
Hardware and Software Support
Case Management Systems
Enterprise Application Support
Endpoint Security
Incident Triage
Technical Documentation
API Support
Problem-Solving
Client Communication

Benefits

Performance Incentive Program
Competitive Benefits Program
Paid Parental Leave
Matching RRSP or 401(k)
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Managed Detection and Response
MDR
Security Operations Centre
Endpoint Security
Network Security
Cloud Security
API
Linux
Command Line
TCP/IP
LAN
WAN
Routers
Switches
Firewalls
SD-WAN
Traffic Mirroring
Case Management
IT Helpdesk
Enterprise Application Support
Microsoft Defender
CrowdStrike
Carbon Black
SentinelOne
SCCM
Endpoint Manager
Intune
Group Policy
IT Monitoring
Observability

Report this job