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Added 4 mins ago
CO
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Contract
The City of Markham is seeking a Senior Financial Analyst/ERP Support Analyst within the Financial Planning Division of the Finance Department. Reporting to the Senior Manager, this dual…
Added 6 mins ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
…business clients by understanding their transaction and cash management needs with a view to architecting and delivering integrated cash flow and treasury management solutions. As the…
Added 6 mins ago
CT
Financial Analyst, Consolidation & Reporting
Canadian Tire Corporation
Toronto, ON
- Full-time
As a member of the Corporate Accounting group, the Financial Analyst is responsible for the timely preparation of the Corporate Function expenses and assists in consolidated financial…
Added 6 mins ago
M
Associate Compensation/Benefits Analyst
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
Champion the global recognition program, Recognize!, in Canada and manage local recognition programs
Added 35 mins ago
OD
Financial Analyst - 1.0 Regular
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Full-time
Reporting to the Team Manager, the Financial Analyst supports the Finance Department and the District’s Indigenous Education Programs with the day-to-day financial operations, financial…
Added 51 mins ago
N
Workforce Coordinator
Northwestel
Yellowknife, NT
- Full-time
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work…
Added 51 mins ago
TO
Student, Engineering GIS
Town of Caledon
Caledon, ON
- Full-time
We are seeking an enthusiastic student who is currently enrolled in a post-secondary program in Civil Engineering, Geography, GIS, Geomatics or closely related field. Our ideal candidate…
Added 1 hour ago
NB
Senior Analyst - Capital Market Reconciliation
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Reconciliation Analyst within the Reconciliations – Capital Markets Operations team at National Bank means acting as a specialist in reconciliations, payments…
Added 1 hour ago
PE
Senior Settlements Analyst
Pattern Energy Group LP
Toronto, ON
- Other
As a member of Pattern Energy's Energy Settlements team, the Senior Settlement Analyst will serve as a subject matter expert for CAISO market settlements. This role is responsible for…
Added 1 hour ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
As a key member of the Information Management Technology (IMT) team, the Service Desk Analyst is responsible for providing 1st level and 2nd level support for IT Services to Cambridge…
Added 1 hour ago
DC
M&A and FP&A Analyst
Dillon Consulting Limited
London, ON
- Full-time
We are seeking a highly motivated and data-fluent M&A and FP&A Analyst to be a foundational member of our growing Financial Planning and Analysis (FP&A) team. Dillon’s FP&A team is focused…
Added 1 hour ago
TI
Change Management Analyst
Teckhorizon Inc
AB · Edmonton, AB
- $69 USD / hour
- Contract
The Strategic Procurement Office is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative. This is a delivery-focused…
Added 1 hour ago
D
Modeling & Risk Management - Senior Risk Analyst
Driven
ON · Ontario, Canada
- Full-time
We believe in a flexible work structure – A flexible hybrid work model that empowers you to do your best work whether at home or the office.
Added 1 hour ago
GP
Change Management Analyst
Global Pharma Tek
AB · Alberta, Canada
- Contract
The Strategic Procurement Office is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative. This is a delivery-focused…
Added 2 hours ago
CT
Business Data Analyst
Canadian Tire Corporation
Oakville, ON
- Full-time
As the Business Data Analyst, you will provide structured transparency and management of our data assets. By focusing on data sourcing, integration, data quality and governance principles,…
Added 2 hours ago
KI
Co-op/Intern Business Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
Currently enrolled in Software Engineering, Information Systems, Business Technology Management, Engineering, or a related program.
Added 2 hours ago
PC
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
- Full-time
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 2 hours ago
H
Research Manager
hireVouch
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
…consumer insights and industry benchmarks in North American wealth…
Added 3 hours ago
CN
Treasury Analyst
Canadian Natural
Calgary, AB
- Full-time
Please note, this position requires an early morning start time and occasional coverage of Canadian Natural office closures
Added 3 hours ago
SG
OTC Derivatives Analyst
S&P Global
Toronto, ON
- Full-time
…in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an…
Added 3 hours ago
BS
Technology Risk Consultant
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Job-Role/Title: Technology Risk Analyst (Minimum 8+ years of relevant experience required)
Added 3 hours ago
B
Change Management Analyst
BuzzClan
AB · Edmonton, AB
- Contract
The Strategic Procurement Office is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative. This is a delivery-focused…
Added 3 hours ago
TM
Contract Analyst
Terumo Medical Corporation
Vaughan, ON
- $69,000 to $96,800 CAD / year
- Full-time
Provide assistance to Contract Analyst and Contract Manager in the management of GPO and hospital day-to-day contract maintenance.
Added 4 hours ago
CI
Collateral Analyst-Bilingual
Caterpillar Inc.
Burlington, ON
- Full-time
Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities while making effective…
Added 4 hours ago
Senior Finance Analyst
Evolution Mining Limited
Red Lake, ON
We are seeking an experienced Senior Finance Analyst to join our team in Red Lake. This is a replacement role supporting the Site Leadership Team (SLT) in the implementation, execution, and…

eSentire

Support Center Analyst I Position

Waterloo, ON, Canada

$65,000 to $75,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Oct 5, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is global, serving mid-market and large enterprise customers.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
Identifying the underlying problem by analyzing the information/data related to the symptoms
Documenting all troubleshooting steps and related results within our case and knowledge management systems
Escalating issues that require Tier-2 support to the appropriate teams as necessary
Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
Experience with Service Management / IT Helpdesk ticketing and case management systems.
Enterprise application support technologies.
Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

This is a hybrid position based in our office in Waterloo, Ontario

Compensation Range

The expected base salary range for this role is $65,000-$75,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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More about this job

Responsibilities

Provide front-line, tier-one support for eSentire MDR services by handling customer inquiries and cases, troubleshooting issues, and resolving requests by phone. Triage and document client issues, escalate cases requiring tier-two support, coordinate with internal and vendor teams, and maintain support knowledge articles.

Requirements

Candidates need at least two years of technical customer support experience, along with a bachelor's degree in a relevant field or equivalent hands-on experience. Required experience includes hardware and software support, ticketing or case management systems, enterprise applications, networking fundamentals, basic Linux command-line use, analytical troubleshooting, and strong customer communication.

Skills

Technical Customer Support
Customer Service
Troubleshooting
Root Cause Analysis
Networking Fundamentals
TCP/IP
Linux Command Line
Hardware and Software Support
Case Management Systems
Enterprise Application Support
Endpoint Security
Incident Triage
Technical Documentation
API Support
Problem-Solving
Client Communication

Benefits

Performance Incentive Program
Competitive Benefits Program
Paid Parental Leave
Matching RRSP or 401(k)
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Managed Detection and Response
MDR
Security Operations Centre
Endpoint Security
Network Security
Cloud Security
API
Linux
Command Line
TCP/IP
LAN
WAN
Routers
Switches
Firewalls
SD-WAN
Traffic Mirroring
Case Management
IT Helpdesk
Enterprise Application Support
Microsoft Defender
CrowdStrike
Carbon Black
SentinelOne
SCCM
Endpoint Manager
Intune
Group Policy
IT Monitoring
Observability

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