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Added 18 mins ago
B
Quality Engineer - US Cross Border Assignment
Barnard
BC · British Columbia, Canada
- Full-time
…work. This role works closely with project management, field engineering, procurement, construction, testing, and commissioning teams to ensure work is performed in accordance with project…
Added 18 mins ago
EP
Sr. Operations Manager – Rating and Forms
Embrace Pet Insurance
NB · Chiasson Office, NB
- Full-time
…enhance scalability, accuracy, and speed to market. The ideal candidate combines deep insurance operations expertise with strong leadership, project management, and cross-functional…
Added 18 mins ago
MD
Pub Util Rates Analyst 3 or 4; Energy Infrastructure and Regional Analyst
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…needs. Telework can be outside of the state of Minnesota if the candidate lives in a state bordering Minnesota and lives 50 miles or less from the primary work location. Primary work…
Added 18 mins ago
M
Critical Environment Field Service Engineer - Data Centers
Microsoft
Toronto, ON
- Full-time
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
Added 18 mins ago
A
Software Development Engineer, Navigator
Amazon
Vancouver, BC
- Full-time
The ideal candidate for this has excellent problem-solving skills, a solid understanding of computer science fundamentals, a customer-focused mindset, and a proven track record of on-time…
Added 18 mins ago
RE
CNC MACHINIST
Rapid EDM And Manufacturing Inc.
Cambridge, ON
- Full-time
…checks to ensure parts meet required tolerances. The ideal candidate will have experience with CNC programming, machine operation, and be skilled in troubleshooting and performing minor…
Added 18 mins ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
…interface design, and application development. The successful candidate will be responsible for designing, developing, testing, deploying, and maintaining business applications while…
Added 34 mins ago
K
Senior Consultant, Enterprise Performance Management - Anaplan, OneStream and Oracle
KPMG
ON · Toronto, Ontario
- Full-time
Bachelor’s degree in Business, Finance, Accounting, Computer Science, Engineering, Information Technology. Post graduate degrees and professional designation is an asset.
Added 1 hour ago
KR
Computer Aided Design Designer
Kirkey Racing Fabrication Inc.
South Stormont, ON
- Full-time
The successful candidate will be entitled to a competitive starting salary, excellent benefit plan as well as a RRSP contribution package.
Added 1 hour ago
E
Senior Ansible AAP Automation & CI/CD Engineer / DevOps
Experis
Toronto, ON
- Contract
Candidate has actually built and worked with enterprise automation using AAP and needs strong hands-on expertise with:
Added 1 hour ago
KS
Western Regional Sales Manager - Alberta
Kinetic Search Group
AB · Alberta, Canada
- $110,000 to $125,000 CAD / year
- Full-time
…equipment maintenance, and related markets, the successful candidate will position the organization as a preferred supplier through technical product knowledge, exceptional service, and a…
Added 1 hour ago
OA
Prototyping Workshop Technician - R&D-ANJOU, QC
Oldcastle APG
Montreal, QC
- Other
Reporting to the Team Leader, the selected candidate will be responsible for performing hands-on workshop and laboratory activities, including prototype fabrication and sample management,…
Added 1 hour ago
CT
Soldering Technician – Guelph, ON Canada
Connect Tech Inc.
Guelph, ON
- Full-time
…detail, and strong commitment to quality are essential. The ideal candidate is adaptable to changing demands and thrives in a supportive team orientated…
Added 1 hour ago
CT
Recruitment Coordinator – Guelph, ON Canada
Connect Tech Inc.
Guelph, ON
- Full-time
…managing applicant communications, and ensuring a positive candidate experience. This role supports recruitment needs across manufacturing, engineering, technical, and administrative…
Added 2 hours ago
AL
Director of Operations
AlgoEdge Labs
Niagara Falls, ON
- Full-time
The business is planned to roughly double its revenue in 2027. The General Manager owns the P&L, customers, sales and engineering. The Director of Operations owns everything between order…
Added 2 hours ago
M
Sr TA Advisor
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries…
Added 2 hours ago
FP&A Analyst
Behavox
Toronto, ON
At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest…
Added 2 hours ago
FP&A Analyst
Behavox
Montreal, QC
At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest…
Added 3 hours ago
C
ERP UI/UX Fiori Developer
Capgemini
Mississauga, ON
- Full-time
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
Added 3 hours ago
HT
Java Spark Backend Developer
Hirematic Talent Solutions
Montreal, QC
- $50 to $55 CAD / hour
- Contract
The ideal candidate will have over 7 years of enterprise Java development experience, a strong background in big data processing using Apache Spark, and a passion for engineering…
Added 3 hours ago
Finance Analyst
Magellan
Kitchener, ON
Respond to ad hoc information requests and provide financial support to departments including Contracts, Operations and Engineering.
Added 4 hours ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
The successful candidate will have a related master’s degree in an appropriate discipline and at least three years of related work experience in a post-secondary environment or have an…
Added 4 hours ago
C
Mechanical Technologist
Confidential
London, ON
- Full-time
We have an immediate opening for an experienced Mechanical Technologist to join our growing Mechanical Engineering Department in London or Kitchener. Working within a multidisciplinary team…
Added 4 hours ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and…
Added 4 hours ago
AG
Senior Technical Architect - Linux Systems & Cloud
ADGA Group
Ottawa, ON
- $130 to $150 CAD / hour
- Contract
…Oracle/PostgreSQL, and Linux distributions. The successful candidate will play a key role in system migrations, performance optimization, and ensuring high availability in secure and…

Technical Account Manager (Mid-Market)

Canada

The expected base salary range for this role is $80,000–$110,000 CAD, with an 85% base / 15% variable compensation structure.

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Job details

Pay: The expected base salary range for this role is $80,000–$110,000 CAD, with an 85% base / 15% variable compensation structure.
Posting language: English
Posted: Oct 30, 2026

Original job description

About eSentire:

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries - and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.

About the Role:

As a Technical Account Manager at eSentire, you are the trusted technical advisor and outcome delivery partner for customers. You work independently day to day and build strong relationships with technical buyers and champions. You partner with an Account Manager on commercial matters and account planning and help ensure every customer in your portfolio realizes the full security value of eSentire's Atlas AI MDR platform.

You will lead technical cadences including onboarding, platform optimization, security reviews, and customer enablement, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance.

Responsibilities:

Serve as the primary technical point of contact and trusted advisor to your assigned accounts, building personal relationships with technical buyers and champions and aligning multiple stakeholders within each customer organization.

Lead technical check-ins, platform reviews, service performance discussions, and demonstrate the ability to own customer meetings.
Proactively monitor account health and own resolving customer escalations, coordinating across SOC, Product, and Engineering
Guide customers through onboarding and ongoing optimization of their security stack
Demonstrate value across the full eSentire service portfolio
Advocate for customers with the Product team

Required Requirements:

5-8 years in customer success, technical support, technical account management, or a related IT/security role
Strong, independent confidence in cybersecurity and MDR/SOC operations
Understanding of growing security domains, including incident response, threat intelligence, and vulnerability management
Ability to understand the needs of SOC and IR teams and translate them into account strategy
Strong presentation skills for mid-sized and cross-functional groups, and ability to align multiple stakeholders within a customer organization

Preferred Requirements:

Familiarity with NIST, MITRE ATT&CK, or ISO 27001
Experience with CRM and customer success platforms (e.g., Salesforce)
Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field
One professional industry certification (e.g., Security+, CySA+, CompTIA)

This posting is for an existing vacancy

Compensation Range

The expected base salary range for this role is $80,000–$110,000 CAD, with an 85% base / 15% variable compensation structure. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation
If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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More about this job

Responsibilities

Serve as the primary technical point of contact and trusted advisor to assigned accounts, building relationships with technical buyers and champions. Lead technical check-ins, platform reviews, and service performance discussions while proactively monitoring account health and resolving escalations.

Requirements

Requires 5-8 years of experience in customer success, technical support, or a related IT/security role with strong confidence in cybersecurity and MDR/SOC operations. Candidates should possess strong presentation skills and the ability to align multiple stakeholders within a customer organization.

Skills

Technical Account Management
Cybersecurity
MDR
SOC Operations
Incident Response
Threat Intelligence
Vulnerability Management
Account Strategy
Customer Success
Stakeholder Management
Presentation Skills
Platform Optimization
Security Reviews
Customer Enablement

Benefits

Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus
Incentive programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
Cybersecurity
MDR
SOC
Atlas AI
TRU Threat Intelligence
NIST
MITRE ATT&CK
ISO 27001
Salesforce
Incident Response
Vulnerability Management
Customer Success
Security Operations
Account Planning
Technical Advisor
Security Stack
Risk Management
Threat Hunting
Information Technology
Computer Science
Security+
CySA+
CompTIA

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