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Added 12 mins ago
Director, Office of the Dean
University of Toronto
Toronto, ON
…government and international relations. Acting as a principal advisor and representative for the Dean, you will liaise with senior academic, hospital and external partners to advance…
Added 12 mins ago
PH
Registered Nurse Mental Health Program Enhanced Orientation Initiative
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Know when to hand off. Flag anything complex to a Tax Advisor rather than working it out on your own.
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Customer Account Executive III (Hybrid)
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Develop strong understanding of customers and serve as a trusted advisor
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HG
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Added 27 mins ago
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Insurance Advisor
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Advisor Trainer - Vancouver | Occasional Travel Across Canada Required | Occasional Evening, Night and Weekend Work
SPI Santé Sécurité / SPI Health and Safety
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
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…premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
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- Full-time
…premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
Added 27 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
…premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
Added 27 mins ago
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ON
…exceptional applicant experience. This role serves as a trusted advisor, supporting students and ensuring every applicant feels valued, informed, and…
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H&M Sales Advisor
H&M
Oakville, ON
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 27 mins ago
H
H&M Sales Advisor
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 42 mins ago
Director, Information Technology & Enterprise Systems
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Reporting directly to the CEO, the Director will serve as a strategic advisor to senior leadership and play a pivotal role in shaping the institution's technology roadmap, enterprise…
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Added 42 mins ago
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Added 42 mins ago
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Director, Data Enablement
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Added 42 mins ago
Customer Account Executive II
Nitro
Toronto, ON
Develop strong understanding of customers and serve as a trusted advisor
Added 42 mins ago
ON
Legal Coordinator – OLRB Health Care Restructuring/PSLRTA Lead – Litigation Team
Ontario Nurses' Association
London, ON · Ottawa, ON · Port Hope, ON · Toronto, ON · Nepean, ON
- Full-time
…litigation services, mentorship, advice, and support to meet the service delivery needs of ONA and its membership. The incumbent will be a leader on the Litigation Team and is accountable…

Technical Account Manager (Mid-Market)

Canada

The expected base salary range for this role is $80,000–$110,000 CAD, with an 85% base / 15% variable compensation structure.

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Job details

Pay: The expected base salary range for this role is $80,000–$110,000 CAD, with an 85% base / 15% variable compensation structure.
Posting language: English
Posted: Oct 30, 2026

Original job description

About eSentire:

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries - and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.

About the Role:

As a Technical Account Manager at eSentire, you are the trusted technical advisor and outcome delivery partner for customers. You work independently day to day and build strong relationships with technical buyers and champions. You partner with an Account Manager on commercial matters and account planning and help ensure every customer in your portfolio realizes the full security value of eSentire's Atlas AI MDR platform.

You will lead technical cadences including onboarding, platform optimization, security reviews, and customer enablement, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance.

Responsibilities:

Serve as the primary technical point of contact and trusted advisor to your assigned accounts, building personal relationships with technical buyers and champions and aligning multiple stakeholders within each customer organization.

Lead technical check-ins, platform reviews, service performance discussions, and demonstrate the ability to own customer meetings.
Proactively monitor account health and own resolving customer escalations, coordinating across SOC, Product, and Engineering
Guide customers through onboarding and ongoing optimization of their security stack
Demonstrate value across the full eSentire service portfolio
Advocate for customers with the Product team

Required Requirements:

5-8 years in customer success, technical support, technical account management, or a related IT/security role
Strong, independent confidence in cybersecurity and MDR/SOC operations
Understanding of growing security domains, including incident response, threat intelligence, and vulnerability management
Ability to understand the needs of SOC and IR teams and translate them into account strategy
Strong presentation skills for mid-sized and cross-functional groups, and ability to align multiple stakeholders within a customer organization

Preferred Requirements:

Familiarity with NIST, MITRE ATT&CK, or ISO 27001
Experience with CRM and customer success platforms (e.g., Salesforce)
Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field
One professional industry certification (e.g., Security+, CySA+, CompTIA)

This posting is for an existing vacancy

Compensation Range

The expected base salary range for this role is $80,000–$110,000 CAD, with an 85% base / 15% variable compensation structure. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation
If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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More about this job

Responsibilities

Serve as the primary technical point of contact and trusted advisor to assigned accounts, building relationships with technical buyers and champions. Lead technical check-ins, platform reviews, and service performance discussions while proactively monitoring account health and resolving escalations.

Requirements

Requires 5-8 years of experience in customer success, technical support, or a related IT/security role with strong confidence in cybersecurity and MDR/SOC operations. Candidates should possess strong presentation skills and the ability to align multiple stakeholders within a customer organization.

Skills

Technical Account Management
Cybersecurity
MDR
SOC Operations
Incident Response
Threat Intelligence
Vulnerability Management
Account Strategy
Customer Success
Stakeholder Management
Presentation Skills
Platform Optimization
Security Reviews
Customer Enablement

Benefits

Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus
Incentive programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
Cybersecurity
MDR
SOC
Atlas AI
TRU Threat Intelligence
NIST
MITRE ATT&CK
ISO 27001
Salesforce
Incident Response
Vulnerability Management
Customer Success
Security Operations
Account Planning
Technical Advisor
Security Stack
Risk Management
Threat Hunting
Information Technology
Computer Science
Security+
CySA+
CompTIA

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