Find work in Canada.

329,548 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 7 mins ago
Senior Analyst
National Bank of Canada
Montreal, QC
Full-time
…Operations team at National Bank means acting as a trade settlement specialist supporting the safe and efficient settlement of Canadian market transactions. This role allows you to have a…
Added 7 mins ago
Programmatic Specialist
Fathom Talent Group
Toronto, ON
Full-time
We are seeking a highly motivated and detail‑oriented Programmatic Ad Ops Specialist with 1–2 years of hands‑on experience in programmatic advertising, campaign trafficking, or digital…
Added 7 mins ago
Senior Tax Accountant
Baker Tilly Canada
Guelph, ON
Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 7 mins ago
Contract Market Development and Campaign Specialist
Barentz
Burlington, ON
$70,000 to $80,000 CAD / year
Full-time
Translate technical or product information into clear, compelling customer-focused messaging.
Added 7 mins ago
Human Resources Specialist
The Talent Company
Mississauga, ON
$80,000 to $88,000 CAD / year
Full-time
This is a newly created HR Specialist opportunity designed for an HR professional who wants to make an impact across both talent acquisition and broader HR.
Added 24 mins ago
Senior Specialist, Financing Operations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Join the Lending Programs team, in the Senior Specialist, Financing Operations position. You will provide expert technical guidance in loan activities under the National Housing Strategy…
Added 24 mins ago
AI and Experience Orchestration Director
Genesys
Toronto, ON
Full-time
Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
Added 38 mins ago
Talent Acquisition Specialist
Clio
Canada
Full-time
Our Engineering and Product teams are expanding, and we are looking for a talented Technical Recruiter to join our growing Talent Acquisition team on a on a 12 month fixed term basis, with…
Added 38 mins ago
Talent Acquisition Specialist
Clio
Toronto, ON
Full-time
Our Engineering and Product teams are expanding, and we are looking for a talented Technical Recruiter to join our growing Talent Acquisition team on a on a 12 month fixed term basis, with…
Added 38 mins ago
Talent Acquisition Specialist
Clio
Vancouver, BC
Full-time
Our Engineering and Product teams are expanding, and we are looking for a talented Technical Recruiter to join our growing Talent Acquisition team on a on a 12 month fixed term basis, with…
Added 38 mins ago
Talent Acquisition Specialist
Clio
Calgary, AB
Full-time
Our Engineering and Product teams are expanding, and we are looking for a talented Technical Recruiter to join our growing Talent Acquisition team on a on a 12 month fixed term basis, with…
Added 55 mins ago
Product Care Specialist (Mobile Klinik) | Sevenoaks Shopping Centre
Decisive Farming by TELUS Agriculture
Abbotsford, BC
Full-time
Added 1 hour ago
Senior Application Support Specialist
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Senior Application Support Specialist. In this position, you will play a key role in keeping Trans Mountain’s Microsoft 365 environment stable,…
Added 1 hour ago
Client Scam Intervention Specialist
Scotiabank
Toronto, ON · Scarborough, ON
The Client Scam Intervention Specialist is responsible for protecting clients and the Bank by reviewing scam-related alerts and referrals, assessing scam risk, and engaging directly with…
Added 1 hour ago
EMC Engineer
Sapsol Technologies Inc
Toronto, ON
Contract
Define scope of work and EMC effort for engineering projects, plan activities/milestones, highlight technical risks, and complete tasks according to priorities.
Added 1 hour ago
Customer Support Specialist
CARFAX
London, ON
Full-time
Join Team CARFAX as a Customer Support Specialist
Added 1 hour ago
Operational Service Specialist - EZRA- Fixed Term Contract
Ezra
Toronto, ON
Job Role: Operational Service Specialist, FTC
Added 1 hour ago
Data and Analytics Specialist
Chartwell
Mississauga, ON
Full-time
We are seeking a highly skilled and hands-on Data and Analytics Specialist to join our growing Data and Analytics team. This role requires strong practical experience designing, developing,…
Added 1 hour ago
Tableau Architect
3Pillar
Canada
Full-time
The ideal candidate combines strong current technical expertise in Tableau with data architecture and business intelligence experience and can mentor team members while partnering with…
Added 1 hour ago
Prototyping Specialist
Ecolab
Calgary, AB · CAN-Calgary Office Liquid Lab
Full-time
…supercomputers, and desktop computers i s hiring a full time Prototyping Specialist to work on the prototypes of our next generation liquid cooling products. Responsibilities included but…
Added 1 hour ago
Automotive Technician (Grande Prairie Whispering Ridge)
Fountain Tire
Grande Prairie, AB
Other
A diagnostic specialist that enjoys keeping up with modern technology
Added 1 hour ago
CAN Driver
FedEx Canada
Longueuil, QC · Saint-Hubert, QC
Full-time
The requirement of DG specialist is dependent upon station size and location. Senior Management (MD level) has the right to override these requirements as it sees fit.
Added 1 hour ago
CAN Driver
FedEx Canada
Saguenay, QC · Chicoutimi, QC
Full-time
The requirement of DG Specialist is dependent upon station size and location.
Added 1 hour ago
Spécialiste II, Services qualité / Specialist II, Quality Services
Knight Therapeutics Canada
Montreal, QC
Full-time
We are seeking an experienced Specialist II, Quality Services, to join our Quality Assurance team. Reporting to the Manager, Quality Services, this individual will be responsible for the…
Added 1 hour ago
Designer - Systems (Security, Communications and AV)
Smith + Andersen
Toronto, ON
Full-time
…office. You will gain hands-on experience across system design, technical analysis, and multidisciplinary coordination, supported by a team that values mentorship, collaboration, and…

eSentire

Technical Solutions Specialist

Waterloo, ON, Canada

Pay: The expected base salary range for this role is $70,000-$80,000 CAD.
Experience: 5+ years of Information Technology experience in enterprise technical support.
Posting language: English
Posted: Aug 5, 2026

Apply About employer

Applications open in a new tab.

Original job description

Technical Solutions Specialist

About eSentire:

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries - and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.

About the position:

Join our growing team of industry leading technical professionals as a Technical Solutions Specialist, where you will provide Tier-2 escalation support for eSentire’s Managed Detection and Response (MDR) offerings.

eSentire’s multi-signal MDR offerings ensure customers remain protected from active threats 24x7. As a Technical Solutions Specialist, when issues arise and our clients reach out for support, you will be responsible for ensuring they receive industry leading support and that they remain in a healthy operational state throughout their partnership with eSentire. You will raise complex issues internally for collaborative solutions as well as escalate any to the appropriate teams, as needed. You will also be required to maintain stellar customer-facing communications and regular timely updates, as well as updating knowledge articles when solutions are not previously documented.

As a Technical Solutions Specialist, you will have the opportunity to grow your career in a dynamic and rapidly expanding company and offers a competitive salary and benefits package, as well as access to cutting-edge technology and ongoing training opportunities. This role reports to the Manager of Support Center.

Responsibilities:

Support our clients’ inquiries and issues related to eSentire’s MDR offerings, such as Network products, Endpoints, Portal Integrations, and API products/services by identifying the underlying problem and analyzing the information related to the symptoms.
Work directly with clients on live troubleshooting calls, guiding them in real time through diagnostic and remediation steps to resolve urgent issues.
Find solutions that align with both our business requirements and our client’s interest, focusing on the client experience and quality of service.
Escalate complex issues to the appropriate internal/external teams for further assistance.
Collaborate with cross-functional teams to support customer issues and inquiries.
Document all troubleshooting and research steps including related results.
Provide technical guidance and support with implementation and feasibility inquiries along with sharing industry standard best practices and recommendations with stakeholders and leaders
Contribute to our knowledge management system by creating and maintaining knowledge and process articles.
Perform other duties and/or projects as assigned.

Requirements:

5+ years of Information Technology experience in enterprise technical support.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
Strong understanding of networking technologies such as LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring including experience with Linux command line operations.
Experience supporting and troubleshooting enterprise applications, including endpoint technologies.
Experience troubleshooting API integrations and web-based service connectivity.
Excellent customer-focused communication skills, both verbal and written.
Strong problem-solving skills with a focus on root cause analysis.
Attention to detail with a commitment to continuous improvement.
Ability to work efficiently in a fast-paced environment and handle multiple priorities.

Nice to have:

Exposure to and experience with the following:

Virtualization (VMware, Hyper-V, or similar), including deploying VMs, adding disks, creating and configuring virtual switches
AWS – navigating the console, deploying AMIs, and understanding AWS networking (availability zones, internet gateways, ENIs)
Familiarity with enterprise software deployment tools such as SCCM, Endpoint Manager, Intune, GPO and others.
REST API troubleshooting and integration debugging.

PLEASE NOTE: AN IN-OFFICE TECHNICAL ASSESSMENT WILL BE INCLUDED IN THE INTERVIEW PROCESS FOR THIS POSITION

Work Location

This is a hybrid position based in Waterloo, Ontario, Canada

Compensation Range

The expected base salary range for this role is $70,000-$80,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

Competitive benefit program
Eligible for an annual performance-based bonus tied to personal and company performance. Please note that bonus payments are not guaranteed
Paid parental leave
Matching RRSP program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation
If you have any accessibility requirements during the recruitment process, please reach out to our HR team at [email protected] and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

Apply About employer

More about this job

Responsibilities

Provide Tier-2 escalation support for Managed Detection and Response offerings by troubleshooting complex technical issues for clients. Collaborate with cross-functional teams and maintain documentation to ensure high-quality service and operational health.

Requirements

Requires at least 5 years of IT experience and a bachelor's degree in Computer Science, Information Technology, or equivalent. Candidates must possess strong networking knowledge, Linux proficiency, and excellent communication skills.

Skills

Technical support
Networking
Linux
Troubleshooting
API integrations
Endpoint technologies
Root cause analysis
Customer communication
MDR
Cybersecurity
TCP/IP
Firewalls
SD-WAN
Knowledge management
Diagnostic
Remediation

Benefits

Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Visa sponsorship

Not detected in the job text

Keywords

MDR
Cybersecurity
AI-powered security
Technical support
Networking
LAN
WAN
TCP/IP
Routers
Switches
Firewalls
SD-WAN
Traffic Mirroring
Linux
API
Endpoint technologies
VMware
Hyper-V
AWS
SCCM
Endpoint Manager
Intune
GPO
REST API
Root cause analysis
Knowledge management
Information Technology
Enterprise support

Report this job