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Esri Canada

Account Manager, Defence

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 4, 2026

Original job description

Job description:

Esri Canada has an exceptional opportunity for an Account Manager to join our Federal Sector Services department.

Reporting to the District Manager of Defence, the Account Manager, Defence is responsible for independently managing an assigned portfolio of Department of National Defence (DND) customer accounts, leading account execution, solution engagement, and customer relationships. Working under broad direction, this role develops and maintains account plans, advances solution initiatives, and positions Esri Canada’s software, professional services, and training solutions to address customer needs within the Federal environment.

The Account Manager, Defence acts as the primary point of contact for assigned DND accounts and collaborates closely with Customer Success, Professional Services, and other internal stakeholders to support customer satisfaction, adoption, and sustained account engagement. This role requires a strong understanding of customer priorities, procurement environments, and solution value within a complex public‑sector context.

This role will be based in Ottawa, Canada.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of an Account Manager at Esri Canada:

Lead the execution of account management and solution engagement for an assigned portfolio of Department of National Defence customer accounts.
Build and maintain trusted relationships with DND customer stakeholders, developing a strong understanding of customer needs, priorities, and operating environment.
Identify, shape, and advance solution opportunities with internal teams and senior Account Managers, supporting alignment to customer objectives.
Develop and maintain account plans that support customer outcomes, long‑term account development, and sustained engagement within the Federal Sector.
Act as the primary point of contact for assigned DND accounts, coordinating internal resources to support customer objectives and solution delivery.
Partner with Customer Success to support coordinated customer engagement, renewal planning, and expansion opportunities.
Lead responses to RFPs, proposals, and customer requests, coordinating contributions from internal subject‑matter experts as required.
Communicate solution value clearly and effectively, tailoring messaging to DND stakeholders and decision‑makers.
Maintain accurate visibility into account activity, priorities, and solution discussions within Salesforce.
Maintain a solid working knowledge of Esri Canada products, services, partner solutions, and their application within the Department of National Defence context.

What you bring to the team:

Minimum 5 years of experience in a role focused on influencing outcomes, delivering internal or external solutions, and managing stakeholder relationships, or experience in sales or account management involving solution‑based selling.
Demonstrated experience managing customer accounts.
Experience working with Federal or public‑sector clients is preferred
Ability to collaborate effectively across Sales, Customer Success, Professional Services, and other internal teams.
Strong working knowledge of Salesforce or similar CRM tools.
University Degree and or College Diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position:

Proven ability to independently manage customer relationships and drive sales outcomes.
Strong communication, presentation, and negotiation skills.
Demonstrated customer focus and ability to translate business needs into solution‑based recommendations.
Strong organizational, forecasting, and time‑management skills.
Bilingual (English/French) is considered an asset.

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $86,900 to $103,200 annually and additional commission/incentive, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
3 weeks of paid annual vacation, increasing with years of service
50 hours of Paid-Time Off (PTO) for personal needs
32 hours of Summer Days
Winter holiday office closure

Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.

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More about this job

Responsibilities

Manage a portfolio of Department of National Defence accounts, serving as the primary contact and developing account plans, customer relationships, and solution opportunities. Coordinate internal teams, support renewals and expansion, lead proposals and RFP responses, and communicate the value of Esri Canada solutions.

Requirements

Applicants need at least five years of experience influencing outcomes, delivering solutions, managing stakeholder relationships, or working in sales or account management, along with demonstrated customer account management experience. A university degree or college diploma in GIS, Geography, or a related discipline is requested; public-sector experience, Salesforce knowledge, and English fluency are also highlighted.

Skills

Account Management
Solution-Based Selling
Stakeholder Management
Account Planning
Salesforce
Customer Success
Proposal Development
RFP Response
Solution Engagement
Negotiation
Presentation Skills
Communication
Forecasting
Time Management
GIS

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events
Social Activities

Visa sponsorship

Not detected in the job text

Keywords

Department Of National Defence
Federal Sector
Public Sector
Account Management
Account Planning
Customer Relationships
Solution-Based Selling
Salesforce
Customer Success
Professional Services
GIS
Geography
Geographic Information Systems
Mapping
Spatial Analytics
RFPs
Proposals
Procurement
Renewal Planning
Sales Forecasting
Stakeholder Engagement
Solution Delivery
Training Solutions
Software Solutions
Partner Solutions
English
French

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