Find work in Canada.

327,336 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
The Enhancing Home and Community Care (HCC) Digital Connectivity program is executing a multi-year strategy to modernize the HCC digital ecosystem, reduce dependency on the Client Help and…
Added 12 mins ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
The Enhancing Home and Community Care (HCC) Digital Connectivity program is executing a multi-year strategy to modernize the HCC digital ecosystem, reduce dependency on the Client Help and…
Added 12 mins ago
Software Developer – Full Stack – Senior - RQ00788
S M Software Solutions Inc
Toronto, ON
Internship
The Enhancing Home and Community Care (HCC) Digital Connectivity program is executing a multi-year strategy to modernize the HCC digital ecosystem, reduce dependency on the Client Help and…
Added 12 mins ago
Procurement Manager
Vancouver Pile Driving
North Vancouver, BC
$130,000 to $145,000 CAD / year
Full-time
We are currently seeking an experienced and results-driven Procurement Manager to join our team in North Vancouver. Reporting to the Commercial Director, this leadership role is responsible…
Added 12 mins ago
Senior IT Project Manager (AML)
CGI
Toronto, ON
Full-time
Coordinate the IT delivery of a project spanning across various risk functions, compliance, fraud and AML.
Added 12 mins ago
Labor Relations Specialist
Carlson Construction Group
North Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
Perform other duties as assigned by the HR Manager.
Added 12 mins ago
ES-U26-40R Career Specialist, Integrated Employment Services
Springboard
Remote, Canada
Full-time · Remote
…partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The…
Added 12 mins ago
Senior Business Analyst, AEM & Digital Experience
Manulife
Toronto, ON · Waterloo, ON
Full-time
Are you an experienced Business Analyst with expertise in Adobe Experience Manager (AEM) and a passion for delivering scalable digital experiences? We are seeking a Senior Business Analyst…
Added 42 mins ago
Program Manager, Full-Time
Taproot Community Support Services
Parksville, BC
Full-time
Reporting on program outcomes and service delivery, the Program Manager oversees a Program Supervisor and direct care team, providing leadership, coaching, and accountability to support…
Added 42 mins ago
Program Manager, YMCA Camp Elphinstone
YMCA BC
Gibsons, BC
Full-time
The Program manager is responsible for supporting with the leadership and delivering of high-quality outdoor education and summer programs at Camp Elphinstone. This role oversees…
Added 42 mins ago
Senior Procurement Advisor
Raise
Burnaby, BC
Full-time
The Senior Infrastructure Procurement & Supply Chain Manager to lead high-value, complex supply chain initiatives. In this role, you will be pivotal in shaping and executing alternative…
Added 42 mins ago
REGISTERED NURSE (RN), PARENTERAL SERVICES NURSE
Northern Health - BC
Prince George, BC
Full-time
…Priorities Of Northern Health, And Under The General Supervision Of Manager Or Designate, The Parenteral Services Nurse Works Within The University Hospital Of Northern B.C., Prince George…
Added 42 mins ago
Meat & Seafood - Cutter Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Acton, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 57 mins ago
Shipping Coordinator - Afternoon Shift
Steelway Building Systems
Aylmer, ON
Full-time
Coordinate loads, loading schedules, and shipping priorities with the Shipping and Receiving Manager
Added 57 mins ago
Shipping Coordinator - Day Shift
Steelway Building Systems
Aylmer, ON
Full-time
Coordinate loads, loading schedules, and shipping priorities with the Shipping and Receiving Manager
Added 57 mins ago
Analyst II, IT
Vale
Canada
Full-time
Reporting to the Supervisor/Manager, IT Infrastructure Operations, the Analyst II is responsible for the operation, maintenance, deployment, and continuous improvement of hosting…
Added 1 hour ago
Health Services Manager - ARH - Women & Children's Health
Nova Scotia Health Authority
New Glasgow, NS
Full-time
Reporting to the Director of Health Services, the Health Services Manager is responsible for strategic and operational leadership of the specific clinical portfolio in accordance with the…
Added 1 hour ago
Director of Operations
The Victoria Youth Empowerment Society
Victoria, BC
Full-time
Supporting, coaching, and mentoring an experienced team of program managers, helping them grow as confident, capable leaders.
Added 1 hour ago
Administrative & Lifestyle Coordinator - Full Time
Compass Group Canada
Winnipeg, MB · Dugald, MB
Full-time
Provide day-to-day administrative support to the General Manager and management team.
Added 1 hour ago
Manager, Pharmacy Operations
Quinte Health
Belleville, ON
Full-time
Reporting to the Director of Pharmacy, the Manager, Pharmacy Operations provides operational leadership and oversight of the day-to-day delivery of Pharmacy Services across Quinte Health.
Added 1 hour ago
Project Manager – Building Automation Systems
Convergint
Calgary, AB
Full-time
Convergint is looking for a Project Manager – Building Automation, to join our amazing culture in our Windsor location. The Project Manager is responsible for planning, scheduling,…
Added 1 hour ago
Communications Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…and Operations (VPFO) portfolio, supporting the development, delivery, and evaluation of departmental communications, change management, and…
Added 1 hour ago
Senior Software Developer - Full Stack
Akkodis
Toronto, ON
Contract
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 1 hour ago
Lead Rental Technician : 1 Year Contract (Mississauga/Brampton)
The Home Depot Canada
ON · Ontario, Canada
Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 1 hour ago
Clinical Resource Nurse - Charge Nurse
Prairie Mountain Health
Brandon, MB
Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…

Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Apply About employer

More about this job

Responsibilities

Lead strategic customer success for complex accounts by building executive relationships, developing multi-year strategies, and advising on enterprise GIS and location intelligence. Coordinate internal teams, own retention, renewal, and expansion outcomes, resolve escalations, and mentor colleagues while improving customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience. Candidates should have a record of managing complex accounts and customer outcomes, engaging executive stakeholders, leading cross-functional teams, and applying strategic, analytical, negotiation, and mentoring skills.

Skills

Customer Success Strategy
Strategic Account Management
GIS
Location Intelligence
Trusted Advisory
Customer Retention
Renewal And Expansion Management
Forecasting
Risk Mitigation
Cross-Functional Leadership
Negotiation And Influence
Business And Analytical Acumen
Customer Health Assessment
Mentoring
Value And ROI Articulation

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Comprehensive Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events
Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Enterprise Software
Customer Success
Customer Success Strategies
Strategic Account Planning
Digital Transformation
Platform Adoption
Professional Services
Training
Customer Retention
Renewals
Account Expansion
Revenue Forecasting
Risk Mitigation
Customer Health
ROI
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Bilingual English And French

Report this job