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Added 15 mins ago
D
Analyst, Cyber Strategy
Deloitte
Ottawa, ON
- Full-time
Collaborating with business, security, infrastructure, and development teams to understand requirements, communicate security expectations, and help drive successful assessment outcomes.
Added 15 mins ago
GL
Customer Solutions Specialist
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Halifax, NS
- Full-time
Join easyhome - Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be…
Added 15 mins ago
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- $68,500 to $85,000 CAD / year
- Full-time
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Added 15 mins ago
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Added 15 mins ago
V
Director, Sales
veritree
Remote, Canada
- $200,000 to $300,000 CAD / year
- Full-time
- Remote
Business Development: Currently 6 BDRs, supported by Team Leads, with plans to hire 4 additional BDRs. This team generates qualified pipeline through targeted outbound prospecting and…
Added 15 mins ago
Branch and Issues Coordinator, LROHS and Workplace Supports and Prevention
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Added 15 mins ago
E
Supervisor Business Performance & Strategy
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- Full-time
Strategic in translating complex business information and analysis into concise executive-level insights, recommendations, decisions and actions.
Added 15 mins ago
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Director, Sales
veritree
Vancouver, BC
- $200,000 to $300,000 CAD / year
- Full-time
Business Development: Currently 6 BDRs, supported by Team Leads, with plans to hire 4 additional BDRs. This team generates qualified pipeline through targeted outbound prospecting and…
Added 15 mins ago
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Chef Exécutif / Executive Chef
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- Full-time
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Added 15 mins ago
D
Manager, M&A Execution, Human Capital
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Toronto, ON
- Full-time
Sales and business development: Participate in business development activities, manage pursuit workstreams, contribute to proposals and presentations, and support the development of…
Added 30 mins ago
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Senior Manager, Operational Excellence
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St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
…improvement roadmap, supported by disciplined opportunity intake, business cases, delivery governance, change adoption and benefits realization. Working across Retail Operations,…
Added 30 mins ago
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Senior Manager, Member Relations & NPS
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St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Working across lines of business and corporate functions, the Senior Manager identifies systemic themes, translates Member feedback into practical improvements, and equips leaders and…
Added 45 mins ago
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Provide planned oversight over operational security engineering, aligning SOC capabilities with business risks, technology roadmaps, and enterprise objectives
Added 45 mins ago
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AltaGas - 2027 Corporate Compliance Intern
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Calgary, AB · AB - Calgary
- Full-time
· Professional development through networking events, executive speaker sessions, Lunch & Learns, and a capstone project.
Added 45 mins ago
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Account Executive - Existing Customer Growth
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The Account Executive - Existing Customer Growth owns the development, protection and expansion of relationships across Agilyx’s established North American customer base. This is a…
Added 45 mins ago
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- Contract
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Added 45 mins ago
MC
Senior Manager, Operational Excellence
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St. Catharines, ON
- Full-time
…improvement roadmap, supported by disciplined opportunity intake, business cases, delivery governance, change adoption and benefits realization. Working across Retail Operations,…
Added 45 mins ago
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Added 45 mins ago
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Senior Manager, Member Relations & NPS
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St. Catharines, ON
- Full-time
Working across lines of business and corporate functions, the Senior Manager identifies systemic themes, translates Member feedback into practical improvements, and equips leaders and…
Added 1 hour ago
CO
Manager of Operations Administration
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St. Catharines, ON
- Full-time
Provide supervision and leadership, in conjunction with the development and execution of processes and policies for the department and administrative team of 8 employees.
Added 1 hour ago
C
Executive Assistant
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Toronto, ON
- Full-time
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Added 1 hour ago
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Development of comprehensive business unit risk profiles.

Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

$102,600 to $128,200 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

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More about this job

Responsibilities

Lead strategic customer success for complex accounts by developing multi-year plans, advising senior stakeholders on enterprise GIS and location intelligence, and coordinating internal teams. Own retention, renewals, and expansion, manage escalations and risks, and contribute to team development and improved customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts. Candidates should have a record of owning strategic account outcomes, engaging executive stakeholders, leading cross-functional teams, and using analytical and negotiation skills; English/French bilingual proficiency is an asset.

Skills

Customer Success Strategy
Strategic Account Planning
GIS
Location Intelligence
Trusted Advising
Customer Retention
Renewal Forecasting
Account Expansion
Risk Mitigation
Executive Influence And Negotiation
Cross-Functional Team Leadership
Customer Health Analysis
Business And Analytical Acumen
Mentoring
Enterprise Software Solutions

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events And Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Customer Success
Customer Success Strategies
Strategic Account Planning
Enterprise Software
Professional Services
Training
Digital Transformation
Platform Adoption
Customer Retention
Renewal Forecasting
Account Expansion
Customer Health
Risk Mitigation
Value Articulation
Return On Investment
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Business Analytics
Mentoring
English
French

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