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Added 10 mins ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
…cybersecurity policies, standards, and guidelines in alignment with business goals, regulatory obligations, and industry…
Added 10 mins ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Adaptability, Business Insights, Business Marketing, Competitive Intelligence (CI), Content Development, Creative Campaign Development, Curious Mindset, Disease Awareness Campaigns,…
Added 10 mins ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
- Full-time
Adaptability, Business Insights, Business Marketing, Competitive Intelligence (CI), Content Development, Creative Campaign Development, Curious Mindset, Disease Awareness Campaigns,…
Added 10 mins ago
QP
Cyber Security, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
QuadReal Property Group
Toronto, ON
- Full-time
…and engaging learning environment while developing skills and business acumen. Students will have the opportunity to participate in a variety of experiences including our Corporate Speaker…
Added 10 mins ago
S
Software Engineering LMTS
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it…
Added 10 mins ago
V
Director, Sales
veritree
Remote, Canada
- $200,000 to $300,000 CAD / year
- Full-time
- Remote
Business Development: Currently 6 BDRs, supported by Team Leads, with plans to hire 4 additional BDRs. This team generates qualified pipeline through targeted outbound prospecting and…
Added 10 mins ago
Digital Architect
Government of Alberta
AB
…ecosystem, with a strong emphasis on leveraging Artificial Intelligence (AI) to create innovative…
Added 10 mins ago
WT
Workforce Authentication Engineer
Wissen Technology
Montreal, QC
- Full-time
…Engineering, Generative AI & Machine Learning, Real-Time Data Analytics & Insights, Interactive Data Visualization & Decision Intelligence, Intelligent Process Automation, Multi-Cloud &…
Added 10 mins ago
OP
Senior Manager Supply Chain
Ontario Power Generation
Whitby, ON
- Full-time
Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.
Added 10 mins ago
YU
Prospect Analyst
York University
Toronto, ON
- Full-time
…service. Under the direction of the Director, Prospect Research & Analytics, the Prospect Analyst supports prospect research and analytics, prospect identification and management processes,…
Added 10 mins ago
AT
CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
Collaborate closely with Marketing, E-commerce, Business Intelligence, IT teams, and external partners to deliver CRM initiatives;
Added 25 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
…and Six Sigma practices, intelligent automation, artificial intelligence (AI), robotic process automation (RPA), workflow optimization and performance…
Added 25 mins ago
Fullstack Developer
Adastra Corporation
Markham, ON
We are seeking a Full Stack Developer with a strong focus on frontend engineering to help build modern, user-centric web applications that deliver analytics, AI-driven insights, operational…
Added 25 mins ago
AC
Fullstack Developer
Adastra Corporation
Markham, ON
- Contract
Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence - responsibly, strategically, and at scale. With over 25 years of…
Added 40 mins ago
CP
Senior Manager, Cybersecurity Operations & Vulnerability Management
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Develop and execute SOC modernization roadmap including AI-enabled analytics, automation, cloud-native monitoring, and detection-as-code adoption.
Added 40 mins ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Be part of a meaningful summer project where your ideas and input truly matter - you’ll help solve real business problems using the latest tech and tools, culminating with an internship…
Added 40 mins ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Use your strengths to help top clients tackle real business challenges while exploring how technology can drive innovation and transformation.
Added 40 mins ago
P
Capital Deployment Intern
Prologis
Toronto, ON
- Full-time
…supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a…
Added 41 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
…and Six Sigma practices, intelligent automation, artificial intelligence (AI), robotic process automation (RPA), workflow optimization and performance…
Added 41 mins ago
SP
Manager, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
You will utilize your deep technical competencies and functional business expertise to identify, evaluate, and develop systems and procedures that meet business user requirements and follow…
Added 55 mins ago
R
Seller Experience Manager
RBGlobal
Burnaby, BC
- Full-time
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver…
Added 55 mins ago
C
Consultant, Process Engineering
CIBC
Toronto, ON
- Full-time
Project and Change Management / Process Improvement - Preferred knowledge of major improvement methodologies and analytics strategies, including Lean, Six Sigma, DMAIC, and Agile. You will…
Added 55 mins ago
B
Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking, will establish and lead a new business unit-centered operational risk oversight capability.
Added 55 mins ago
Senior Actuarial Analyst, Personal Pricing
Aviva
Markham, ON
At Aviva, our Pricing and Analytics teams combine actuarial expertise, advanced analytics, and technology to make smarter decisions for our business and our customers. You'll work alongside…
Added 55 mins ago
M
Director, Marketing Strategy and Business Management
Manulife
Toronto, ON · Montreal, QC
- Full-time
Lead NPS insights, reporting and operations for Retirement and Wealth with business and analytics partners, connecting customer feedback, performance trends and key drivers to action plans…

Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

$102,600 to $128,200 CAD / year · Full-time

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Job details

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

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More about this job

Responsibilities

Lead strategic customer success for complex accounts by developing multi-year plans, advising senior stakeholders on enterprise GIS and location intelligence, and coordinating internal teams. Own retention, renewals, and expansion, manage escalations and risks, and contribute to team development and improved customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts. Candidates should have a record of owning strategic account outcomes, engaging executive stakeholders, leading cross-functional teams, and using analytical and negotiation skills; English/French bilingual proficiency is an asset.

Skills

Customer Success Strategy
Strategic Account Planning
GIS
Location Intelligence
Trusted Advising
Customer Retention
Renewal Forecasting
Account Expansion
Risk Mitigation
Executive Influence And Negotiation
Cross-Functional Team Leadership
Customer Health Analysis
Business And Analytical Acumen
Mentoring
Enterprise Software Solutions

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events And Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Customer Success
Customer Success Strategies
Strategic Account Planning
Enterprise Software
Professional Services
Training
Digital Transformation
Platform Adoption
Customer Retention
Renewal Forecasting
Account Expansion
Customer Health
Risk Mitigation
Value Articulation
Return On Investment
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Business Analytics
Mentoring
English
French

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