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Added 21 mins ago
AC
Senior Analyst Enterprise Performance
Alimentation Couche-Tard
Laval, QC
- Internship
Reporting directly to the Senior Manager Enterprise Performance FP&A, you will collaborate closely with cross-functional teams to ensure accuracy, consistency, and timeliness of enterprise…
Added 21 mins ago
TU
Graduate Management Trainee - Pembrokeshire
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Pembroke, ON
- Full-time
…excellent training, our Management Trainees can progress to Branch Manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers…
Added 21 mins ago
W
(CAN) Cashier
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Thunder Bay, ON
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 37 mins ago
MF
HR Internship
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Montreal, QC
- Temporary
Generous, fully paid benefits and a health spending account.
Added 1 hour ago
Enterprise Account Executive
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Toronto, ON · Markham/Toronto, ON
We are seeking a highly motivated and experienced Sales Account Manager to join our team. This position will be responsible for managing and growing our Enterprise Class Customers within…
Added 2 hours ago
NB
Advisor in the Counterparty Documentation Center
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Montreal, QC
- Full-time
You will report to the Manager, Counterparty Documentation Center and work daily with a multidisciplinary group of experts, including traders, compliance professionals, legal advisors, and…
Added 2 hours ago
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Business Development Manager
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London, ON
- Full-time
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Added 2 hours ago
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Director, Portfolio Management
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Surrey, BC
- Full-time
Market Lead, Commercial Account Managers, and Credit Risk
Added 2 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Thunder Bay, ON
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 2 hours ago
IS
Fund Development Manager
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- Full-time
The Development Manager is a key member of the Development team and plays a central role in furthering InspireHealth’s fundraising, community outreach, and donor engagement goals.
Added 2 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
A
Représentant(e) des ventes en relations bancaires, Marché intermédiaire/Banking Relationship Sales Representative, Mid-Market
ADP
Montreal, QC
- Full-time
Added 3 hours ago
WC
Full-Time Cashier
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 3 hours ago
WC
Full-Time Self Checkout Attendant
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
Part-Time Self Checkout Attendant (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
H
Customer Success Manager
Haystack
Canada
- Full-time
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership…
Added 3 hours ago
Pharmacy Assistant Part-time
Walmart Canada
Pembroke, ON
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 3 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Work with Account Governance Teams to maintain accurate records of work orders and associated costs.
Added 3 hours ago
W
Part Time Pharmacy Assistant
Walmart
Burnaby, BC
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 4 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 4 hours ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
- Strong client relationships, retention and account expansion.
Added 5 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Work with Account Governance Teams to maintain accurate records of work orders and associated costs.
Added 6 hours ago
RC
Sales & Events Coordinator
River Cree Resort & Casino
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- Full-time
Administrative support for the Sales Manager and Sr. Sales Manager. Responsible for managing less complex group/catering-related opportunities. Ensures business is turned over properly and…

Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

$102,600 to $128,200 CAD / year · Full-time

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Job details

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

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More about this job

Responsibilities

Lead strategic customer success for complex accounts by developing multi-year plans, advising senior stakeholders on enterprise GIS and location intelligence, and coordinating internal teams. Own retention, renewals, and expansion, manage escalations and risks, and contribute to team development and improved customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts. Candidates should have a record of owning strategic account outcomes, engaging executive stakeholders, leading cross-functional teams, and using analytical and negotiation skills; English/French bilingual proficiency is an asset.

Skills

Customer Success Strategy
Strategic Account Planning
GIS
Location Intelligence
Trusted Advising
Customer Retention
Renewal Forecasting
Account Expansion
Risk Mitigation
Executive Influence And Negotiation
Cross-Functional Team Leadership
Customer Health Analysis
Business And Analytical Acumen
Mentoring
Enterprise Software Solutions

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events And Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Customer Success
Customer Success Strategies
Strategic Account Planning
Enterprise Software
Professional Services
Training
Digital Transformation
Platform Adoption
Customer Retention
Renewal Forecasting
Account Expansion
Customer Health
Risk Mitigation
Value Articulation
Return On Investment
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Business Analytics
Mentoring
English
French

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