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Added 14 mins ago
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Dietitian Degree
HealthCareersInSask.ca
Moosomin, SK
- Full-time
Job Description: Reporting to the Manager, the Dietitian – Degree provides medical nutrition therapy which includes screening, assessment, developing and implementing evidence-based care…
Added 14 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in the Intensive Care…
Added 14 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the manager of nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in obstetrics and…
Added 14 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of Patient Care in the Post…
Added 14 mins ago
Project Engineer
Kiewit
Oakville, ON · Toronto, ON · Etobicoke, ON
…be the main conduit of information between the construction manager and the team for cost, revenue, cash flow information. Do you have strong mentorship skills? You will have the…
Added 14 mins ago
Product Specialist - Individual Insurance
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Hybrid - Canada, ON · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Reporting to the Manager, Individual Insurance and working under general supervision, the Product Specialist – Individual Insurance assists in the development, enhancement, and maintenance…
Added 14 mins ago
Consultant, Local Employee Experience - (Western Canada)
McDonald's Corporation
Toronto, ON
…Alberta, Manitoba or Ontario. Reporting to the Regional HR Manager, you will be a key member of the Eastern Regional Human Resources team, working in tandem with the National Human…
Added 14 mins ago
Senior Manager, Learning Design & Delivery - Toronto, ON
Scotiabank
Toronto, ON
Contributes to the overall success of Scotia Wealth Management and the Training and Development team by providing leadership of Wealth Management learning programs, including onboarding and…
Added 14 mins ago
JR
Private Events Manager - JOEY South Common
JOEY Restaurants
AB · Edmonton, Alberta
- Full-time
…a focus on private event coordination. As the Private Event Manager, you are skilled in sales-building, meeting quotas, cold calling, and booking events (though prior knowledge of event…
Added 14 mins ago
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Project Controls Supervisor - Delivery Centre
Stantec
Fredericton, NB
- Full-time
Reporting to the Project Services Manager for Energy & Resources, the Project Controls Supervisor will play a key role in driving successful project delivery by leading a team that ensures…
Added 14 mins ago
FSQA Technician
HelloFresh
Mississauga, ON
…safety and quality assurance system. Reporting to the site FSQA Manager, you will work closely with the Production and Receiving teams to uphold our FSQA standards at the distribution…
Added 14 mins ago
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Social Media Manager
Blazesoft
Vaughan, ON
- Full-time
Blazesoft is seeking a Social Media Manager to join its marketing division.
Added 14 mins ago
Manager, Information and Dispute Resolution (Designated)
The Government of Nova Scotia
Halifax, NS
As the Manager, Information and Dispute Resolution, you will play an important leadership role in supporting the effective delivery of inquiry and dispute resolution services within the…
Added 14 mins ago
Global Mobility - Expatriate Tax - Manager - Vancouver
EY
Vancouver, BC
As a Manager within our Mobility – Expatriate Tax team, you will lead the delivery of cross‑border tax services for globally mobile employees, executives, and their employers. You will…
Added 14 mins ago
Shop Service Technician
Nestle Operational Services Worldwide SA
Barrie, ON
…for refurbishment and/or repairing equipment designated by manager/lead to like new condition and insuring minimal out of box…
Added 14 mins ago
FB
Loan Administrator
Fairstone Bank
Toronto, ON
- Full-time
Join Eden Park as a loan administrator, reporting to a manager, and be part of our talented and growing team!
Added 14 mins ago
BS
Senior Project Manager
Blackline Safety
Calgary, AB
- Full-time
Blackline Safety is seeking an experienced Senior Project Manager to join our Business Information Technology (BIT) team. This role is responsible for leading a diverse portfolio of…
Added 14 mins ago
JR
Private Events Manager - JOEY South Common
JOEY Restaurant Group
AB · Edmonton, AB
- Full-time
…a focus on private event coordination. As the Private Event Manager, you are skilled in sales-building, meeting quotas, cold calling, and booking events (though prior knowledge of event…
Added 19 mins ago
3G
Office administrator
3D Geomatics Inc.
Nanaimo, BC
- $20 to $26 CAD / hour
- Full-time
- Part-time
- On-site
Assist manager in the implementation of safety programs
Added 29 mins ago
Territory Sales Manager
Influence Marketing
Montreal, QC
Are you an engaging communicator who loves technology and coaching others? We are looking for a Retail Training & Brand Specialist to represent a premier device and platform brand across…
Added 29 mins ago
Customer Care Representative-Sudbury, Ontario
Sonova AG
Sudbury, ON
Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!
Added 29 mins ago
DH
Entitlements Project Manager-WA
D.R. Horton
Vancouver, BC
- Full-time
D.R. Horton, Inc. is currently looking for a Entitlements Project Manager-WA. The right candidate is responsible for coordinating internal departments, public agencies, utilities, and…
Added 29 mins ago
RL
Restaurant Manager
Red Lobster
Edmonton, AB
- Full-time
As a Restaurant Manager, you will be responsible for leading restaurant operations with a focus on delivering high quality seafood and beverage service while maximizing our guest…
Added 29 mins ago
VC
Physiotherapy Assistant (Rehabilitation Assistant)
Vancouver Coastal Health
Vancouver, BC
- $32.84 CAD / hour
- Temporary
…functions under the operational supervision of the Program Manager, practice supervision of the Physiotherapy Practice Coordinator, and the work direction of the designated physiotherapist…
Added 29 mins ago
TO
Supervisor Roads - Temporary
Township of Springwater
Elmvale, ON · Midhurst, ON
- Full-time
Reporting to the Manager, Roads, as part of a team of three (3), the position is responsible for providing daily leadership, scheduling, coordination, and oversight of unionized frontline…

Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

$102,600 to $128,200 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Apply About employer

More about this job

Responsibilities

Lead strategic customer success for complex accounts by developing multi-year plans, advising senior stakeholders on enterprise GIS and location intelligence, and coordinating internal teams. Own retention, renewals, and expansion, manage escalations and risks, and contribute to team development and improved customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts. Candidates should have a record of owning strategic account outcomes, engaging executive stakeholders, leading cross-functional teams, and using analytical and negotiation skills; English/French bilingual proficiency is an asset.

Skills

Customer Success Strategy
Strategic Account Planning
GIS
Location Intelligence
Trusted Advising
Customer Retention
Renewal Forecasting
Account Expansion
Risk Mitigation
Executive Influence And Negotiation
Cross-Functional Team Leadership
Customer Health Analysis
Business And Analytical Acumen
Mentoring
Enterprise Software Solutions

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events And Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Customer Success
Customer Success Strategies
Strategic Account Planning
Enterprise Software
Professional Services
Training
Digital Transformation
Platform Adoption
Customer Retention
Renewal Forecasting
Account Expansion
Customer Health
Risk Mitigation
Value Articulation
Return On Investment
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Business Analytics
Mentoring
English
French

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