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Added 11 mins ago
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Vice President, ETF Algo Engineer
BMO
Toronto, ON · FCP
- Full-time
Enable new ETFs, venues, trading workflows, and asset structures through scalable configuration and platform enhancements.
Added 11 mins ago
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Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
…experiences inform product strategy across a complex B2B SaaS platform. Combining hands-on qualitative and quantitative research with people leadership, you will guide a research team while…
Added 26 mins ago
E
Product Marketing Manager - Contractor - 26423
Enverus
Calgary, AB
- Contract
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and…
Added 26 mins ago
Director, Manufacturing Engineering & Site Quality
Celestica International LP
Newmarket, ON
…robust risk-mitigation strategies, comprehensive laboratory analytics, and strict regulatory compliance. This role is highly customer- and corporate-facing across all main areas of…
Added 41 mins ago
TC
General Manager, Allied Parts
Toromont Cat
Concord, ON
- Full-time
…offering. The role will also advance a digitally enabled parts platform spanning Used, Restored, Toromont Exchange, Surplus and Aftermarket…
Added 41 mins ago
C
Data & Business Systems Analyst
Cansel
Burnaby, BC · Winnipeg, MB · Richmond Hill, ON · Montreal, QC
- Full-time
Experience with Automation Anywhere or another RPA/automation platform.
Added 41 mins ago
WT
Specialist, Counterparty Credit Risk
Wealthsimple Technologies
Remote, Canada
- $69,600 to $87,000 CAD / year
- Full-time
- Remote
Monitor concentration limits and stress testing results within our platform ensuring exposures remain within approved thresholds and flag emerging risks early and with recommended action.
Added 57 mins ago
J
Researcher - AI Computing System
Jobverse.io
Vancouver, BC
- Contract
Huawei Canada is hiring a Researcher to advance performance, efficiency, and usability of AI systems on its Ascend platform. The role develops optimization solutions for AI training and…
Added 57 mins ago
CO
Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
…operational leadership for the City’s enterprise infrastructure and platform-service functions. The position is responsible for the availability, performance, security, resilience and…
Added 1 hour ago
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Team Leader, SAS Platform
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
The SAS Platform and Data Valorization Department’s mandate is to provide the organization with modern, secure, and accessible analytics platforms to accelerate value creation through data…
Added 2 hours ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…partner is looking for a Principal Product Manager – Billing & Platform based in…
Added 7 hours ago
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Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON · Toronto, ON
- Full-time
…implementations, technical consulting, SaaS deployments, and platform…
Added 7 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON
- Full-time
…implementations, technical consulting, SaaS deployments, and platform…
Added 7 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Toronto, ON
- Full-time
…implementations, technical consulting, SaaS deployments, and platform…
Added 7 hours ago
M
Investment Data Solutions Lead
Marsh
Toronto, ON
- Full-time
…specific capabilities and requirements, working closely with platform providers and technology teams to implement tailored, fit-for-purpose solutions. Responsibilities include a blend of…
Added 8 hours ago
A
Senior Full Stack Engineer, Applied AI
Autodesk
Vancouver, BC
- Full-time
We are looking for a Senior Software Developer who enjoys building great software, solving interesting problems, and thinking in systems, not just files. You will help develop AI-powered…
Added 8 hours ago
A
Senior Full Stack Engineer, Applied AI
Autodesk
Toronto, ON
- Full-time
We are looking for a Senior Software Developer who enjoys building great software, solving interesting problems, and thinking in systems, not just files. You will help develop AI-powered…
Added 8 hours ago
A
Senior Full Stack Engineer, Applied AI
Autodesk
Toronto, ON
- Full-time
We are looking for a Senior Software Developer who enjoys building great software, solving interesting problems, and thinking in systems, not just files. You will help develop AI-powered…
Added 8 hours ago
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Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Experience with cloud-based infrastructure and application deployment (Amazon Web Services, Google Cloud Platform, Azure, etc.).
Added 9 hours ago
UW
Applied AI Engineer (Contract)
Upstream Works Software
Canada
- Contract
Our platform brings AI into the contact centre, and this engagement will help us prove agent quality before it reaches customers.
Added 9 hours ago
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Team Lead, CPG
Uber
Toronto, ON
- Full-time
Own and evolve the CPG Ads sales and account management strategy with a focus on sustainable growth, client retention, and cross-platform expansion.
Added 9 hours ago
Developer
Rogers Communications
Toronto, ON
As a Mobile Applications Developer, you will join a squad of engineers designing, building and running our iOS and Android applications. You will spend most of your time hands-on in code,…
Added 9 hours ago
RB
Senior Quality Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Experience in financial services, banking, or wealth management; Experience with platform conversions, data migrations, .NET technologies (C#, ASP.NET, VB.NET)
Added 10 hours ago
X
Engineer - Reporting, Insights and Data-in
Xero
Remote, Canada
- Full-time
- Remote
You will join the Reporting team within Reporting, Insights and Data-In, building customer-facing experiences and shared platform capabilities that support reporting across Xero.
Added 10 hours ago
RB
Lead Full Stack Engineer
Royal Bank of Canada
Toronto, ON
- Full-time

Esri Canada

Senior Customer Success Manager

Vancouver, BC, Canada

$102,600 to $128,200 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $102,600 to $128,200 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job description:

A day in the life of a Customer Success Manager at Esri Canada:

Own and lead strategic customer success for complex customer accounts, building trusted relationships with executive, political, and senior civil service stakeholders.
Define and execute multi‑year Customer Success Strategies aligned to customer priorities, digital transformation initiatives, and long‑term platform adoption.
Serve as a senior trusted advisor, advising customers on enterprise‑level GIS and location intelligence strategies to drive measurable value, ROI, and organizational outcomes.
Lead and coordinate account‑level planning and execution, aligning Sales, Professional Services, and other internal teams around shared customer and revenue objectives.
Own renewal, retention, and expansion outcomes, including forecasting, risk mitigation, and identification of growth opportunities across software, services, and training.
Navigate and resolve high‑impact customer issues and escalations, exercising judgment in ambiguous and politically sensitive environments.
Influence and negotiate at the executive level to secure customer commitment in complex, multi‑stakeholder situations.
Contribute to regional and organizational success by sharing best practices, mentoring less‑experienced Customer Success Managers, and supporting continuous improvement of customer success practices.

What you bring to the team:

Post-secondary degree or diploma in GIS, Geography or related discipline.
An equivalent combination of education and relevant experience may be considered.
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery), supporting large or complex customer accounts.
Proven experience owning customer success, retention, renewal, and expansion outcomes, including development and execution of strategic, multi‑year customer success or account plans.
Demonstrated experience engaging senior and executive‑level stakeholders in complex environments and positioning enterprise software, professional services, and training as integrated customer solutions.
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that support policy, program, and service delivery outcomes.
Proven experience owning customer retention, renewal, and expansion outcomes for large or complex accounts, including forecasting, risk mitigation, and value articulation.
Demonstrated strategic thinking, with the ability to develop and execute multi‑year customer success and account strategies aligned to customer and organizational objectives.
Proven ability to influence, negotiate, and obtain commitment at the executive level in complex, multi‑stakeholder situations.
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Strong business and analytical acumen, including the ability to assess customer health, interpret data and trends, and translate insights into actionable strategies.
Demonstrated leadership capability, including mentoring less‑experienced team members and contributing to the continuous improvement of customer success practices.
Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

Work from Home or hybrid work

- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company-sponsored events and social activities
Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

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More about this job

Responsibilities

Lead strategic customer success for complex accounts by developing multi-year plans, advising senior stakeholders on enterprise GIS and location intelligence, and coordinating internal teams. Own retention, renewals, and expansion, manage escalations and risks, and contribute to team development and improved customer success practices.

Requirements

Requires a post-secondary degree or diploma in GIS, Geography, or a related discipline, or an equivalent combination of education and experience, plus at least seven years of customer-facing GIS or location intelligence experience supporting large or complex accounts. Candidates should have a record of owning strategic account outcomes, engaging executive stakeholders, leading cross-functional teams, and using analytical and negotiation skills; English/French bilingual proficiency is an asset.

Skills

Customer Success Strategy
Strategic Account Planning
GIS
Location Intelligence
Trusted Advising
Customer Retention
Renewal Forecasting
Account Expansion
Risk Mitigation
Executive Influence And Negotiation
Cross-Functional Team Leadership
Customer Health Analysis
Business And Analytical Acumen
Mentoring
Enterprise Software Solutions

Benefits

Work From Home Or Hybrid Work
Paid Annual Vacation
Paid Time Off
Summer Days
Winter Holiday Office Closure
Health Benefits Plan
RRSP Match
Training And Development Programs
Gym Membership Discounts
Technology Purchase Discounts
Company-Sponsored Events And Social Activities
Employee-Driven Initiatives

Visa sponsorship

Not detected in the job text

Keywords

GIS
Geography
Location Intelligence
Customer Success
Customer Success Strategies
Strategic Account Planning
Enterprise Software
Professional Services
Training
Digital Transformation
Platform Adoption
Customer Retention
Renewal Forecasting
Account Expansion
Customer Health
Risk Mitigation
Value Articulation
Return On Investment
Executive Stakeholders
Cross-Functional Teams
Sales
Project Management
Policy And Program Outcomes
Service Delivery
Business Analytics
Mentoring
English
French

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